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“Best value hotel ever!” 5 of 5 stars
Review of Holiday Inn Shanghai Pudong Kangqiao

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Holiday Inn Shanghai Pudong Kangqiao
4.0 of 5 Hotel   |   No.1088 Xiuyan Road, Pudong New Area, Shanghai 201315, China   |  
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Ranked #129 of 3,985 Hotels in Shanghai
Beijing
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Best value hotel ever!”
5 of 5 stars Reviewed October 4, 2013

I was so impressed with the quality of the rooms and facilities at the price. I have never stayed in a room anywhere near as nice for the money. The hotel was some way out of the centre, 40 mins to the Bund, but had so much to recommend it that I would consider staying here even if I didn't have work nearby. The swimming pool is exciting (the bottom for part of it is glass and goes out beyond the building so that you can see below you 24 stories to the ground) but the changing rooms are too small but that's fine as you can just go back to your room! The breakfast buffet was very good and the staff were very helpful. There is a large supermarket next door where you can buy your own 'minibar'. Honestly, I stayed in one night just so I could enjoy my room!! The only disappointment was the price of wifi at rmb 100. Bring your own mobile wifi.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn K, Public Relations Manager at Holiday Inn Shanghai Pudong Kangqiao, responded to this review, October 22, 2013
Thank you very much for staying with us. We are pleased to know that you’ve had a good time in our cantilever swimming pool and were satisfied with our overall service. Wifi in public area is free for the guests, for our golden Rewards Club member will also have free wifi while staying in IHG hotels. We are really looking forward to your next stay! Thank you again!
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246 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Shanghai, China
1 review
5 of 5 stars Reviewed September 25, 2013

It is really thanks that for you Duty Manager, Rong Xu.

As usual, I do not booking a room and to the hotel on Sep. 24th. But when I arrived, I was informed hotel was full house. I am so disappointed because my big customer will reach. Though a long time I have been there, Mr. Xu still can reorganize me. He is very kind and helps me to contact and arranges a room for me. He also kindly refused the tip. How nice the person is.

Strongly recommend Holiday Inn Pudong Kangqiang Hotel.
Beautiful hotel, kindly staff.

Room Tip: Swimming pool is fantastic
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn K, Public Relations Manager at Holiday Inn Shanghai Pudong Kangqiao, responded to this review, October 15, 2013
Much apprecaited with your kind comments, especially to our duty manager Rong Xu, our hotel slogan is Love team Love customers everyday. It is very delighted to hear our customers having good comments, we will keep doing a good job to let our customers having a unique staying experience in our hotel. Thank you again! And look forwarding to seeing you again!
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Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed September 12, 2013

I am writing to express my dissatisfactory on the facility - "shower head" and the bad attitude of front desk Duty Manager Mr. Xu Xiao Rong 徐肖融 of Holiday Inn Shanghai Pudong Kangqiao上海浦東盛高假日酒店 as we checked in Room 520 at ~22:30 on 25 Aug. 2013. I am also reported to your "Quality or Services Concern" but still waiting........over 3 weeks.

Attached are the broken "shower head" and receipts for your reference. Tours friend and us had inspected the "shower head" and believed that it was a trap and framed us. The core plastic of "show head" was cracked inside (please refer to attached pics), it couldn't be done by a child, even adult.
We believed that everyone will report to hotel if you find any defects or problem concerning room facility such as Air-conditioning, TV etc......, no one can guess it is a trap and penalty. I would like to state more points on this case.
Mr. Xu and worker did not inspect, examine and investigate why the "shower head" broken, assumed there was our fault, not hotel or other. He framed us to do that and had to pay RMB 300 plenty as it costs RMB600.
- Mr. Xu completely unwilling to hear our explanation to solve problem, just shouted to insisted our fault and penalty, then gone; even not to answer the phone.
- Mr. Xu completely uncaring and inconsiderate to hotel client, no any arrangement to repair "shower head" or changing room as result we couldn't take bathing at room 520.
- If "shower head" was so easy to be broken, it would be the quality issues of hotel facilities. I wonder Hotel Inn facilities "shower head" is fake and is substandard? If so, I would like to share with others or all of the world, not to be trapped and framed again.
- Mr. Xu intimidated us that "no one can leave hotel" if not paid RMB300 as he detained all 30 passports and permits. It is kidnapping!! Is it legal? Does Holiday Inn allow to do that?

Room Tip: You have to ask room service to inspect the room before enter Holiday INN Shanghai, otherwise you ha...
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn K, Public Relations Manager at Holiday Inn Shanghai Pudong Kangqiao, responded to this review, September 22, 2013
First of all thank you very much for staying with us and spend your time on the comments. We are sorry to be informed about your dissatisfaction of our service. Please accept our sincerely apologize to any inconvenience occured to you during your staying.I have informed the management team about what you've mentioned, we will evaluate it and feedback to you as soon as possible. Would you please kindly leave your contact details to Libby. yang@hikangqiao.com. Wish you a good day and look forward to have you soon.
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Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed September 10, 2013

the rooms are very big with all you need, the bathroom are very large with the all facilities,
the bar is disign very nice to take a beer after a hard day.
the breekfast are amazing with a vriety of drinks, cakes,omlete,good fromage, coffe or tea and the service are very kind.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn K, Public Relations Manager at Holiday Inn Shanghai Pudong Kangqiao, responded to this review, September 22, 2013
with us and your comments. We are delighted to be informed your general satisfaction of our service and food. Our D7 bar offers great value wine list and bar snacks. It is a great place for relaxation and gathering after the busy day with latest music. We will keep punching and look forward your five star review with your next stay soon.
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Milano
Level Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed September 5, 2013

The score is an average between the hotel itself and its outrageously overpriced restaurant. Rooms have excellent sound isolation, extra fine bed sheets, very comfy. The pool (the main reason to stay here) is a category on its own.Is an indoor pool, 29 degrees water, stunning view over Pudong skyline, glass bottom suspended on the 24th floor. The SML restaurant is instead the weak point: I should have guessed it from the fact that I was the only guest even if hotel was quite busy. I ordered a main course, king prawns (180 grams), it took long time to get them even if I was alone in the restaurant, they came cold, and there were just three (3) shrimps laid down on a huge dish, price 149 RMB!!!
Same with the glass of wine: two sips and it was gone. Choose instead one of the small restaurant across the street, Alsace bistro is one of them

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn K, Public Relations Manager at Holiday Inn Shanghai Pudong Kangqiao, responded to this review, September 9, 2013
Thank you very much for staying with us and your comments. We are pleased to learn that you’ve had a good time in our cantilever swimming pool and were satisfied with our overall service. We do apologize for what you have experienced in our western restaurant. I have passed your comments to our chef and he will review all the dishes later on. We treasure your comments and suggestions, and happy to hear from you more about your opinions on our dishes. My contact details: libby.yang@hikangqiao.com. Looking forward your next stay!
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Lower Gwynedd, Pennsylvania
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed August 31, 2013

I stayed at the Holiday Inn for business and it was ok. The room was clean, but a little musky smelling at first. I think it's the way the bathroom is situated -- very open to the sleeping space. Cool looking design, but I can see how the room could hold water over time. Internet access was a bit spotty but workable.

The staff was helpful, the location was pretty good--close to a lot of offices, and the common areas were interesting. Some evenings the bar had live music which made for a pleasant diversion.

Overall, fine.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn K, Public Relations Manager at Holiday Inn Shanghai Pudong Kangqiao, responded to this review, September 6, 2013
Thank you very much for your stay and comments. We are pleased to hear that you are generally satisfied with our service and facility. However, we do notice that we have some of the points that we can improve on to make your perfect stay. Regarding the smell you mentioned, I have informed our housekeepers and they will continually spray all the rooms after the cleaning. We offer rooters to enhance your in house wifi experience upon request, you are welcomed to call our operator to have one in the room during your next stay.
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Calgary, Canada
Level Contributor
61 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed August 25, 2013

This was my second several-day stay at the Holiday Inn Shanghai Pudong Kangqiao. The hotel rooms are high quality and the elevators to get up and down are generally quick. The lobby staff are quite helpful, and the espresso at the lobby bar is quite good. The breakfast buffet is outstanding in variety and quality of food, serving fresh salad ingredients, fruits, miso soup, congee, western breakfast food, etc. The coffee served at breakfast time is mediocre and varies greatly in temperature depending how long the server has been carrying the beverage around, but they are smiling and helpful.

The hotel is in a reasonable area of restaurants and shops, but the nearest town centre is Wanda. Cabs are nearby beside the KFC outlet and a ride to Wanda is inexpensive although I prefer to walk the 3 km or so. Wanda has excellent restaurants and shopping and is almost entirely devoid of foreigners, which makes a visitor feel immersed in Chinese life.

The major downside of the hotel is its remoteness. 20km to the subway, which is at Longyan Road at the end of the maglev train from Shanghai Pudong airport. A cab ride is the only reasonable way to get to the subway and can be slow due to heavy traffic at times.

Internet is expensive in the hotel room but is free in the lobby and is quite good. Only when the lobby is really crowded with internet users does the speed slow noticeably. The coffee bar in the lobby makes internet surfing more expensive.

I recommend this hotel for business visits to the South Shanghai area.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn K, Public Relations Manager at Holiday Inn Shanghai Pudong Kangqiao, responded to this review, September 6, 2013
Thank you very much for continually staying with us and spending your priceless time on these detailed comments. We are delighted to hear from you that you have enjoyed your both stay with us. Though you are generally satisfied with all the service we offered, we recognized that there are some of the points we can improve on to make your stay much better . I have informed the manager of the breakfast service, we will change the coffee and tea times to times to make sure that you will be served with fresh and hot drinks during the breakfast. We are looking forward to have you soon.
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Additional Information about Holiday Inn Shanghai Pudong Kangqiao

Address: No.1088 Xiuyan Road, Pudong New Area, Shanghai 201315, China
Phone Number:
Location: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#98 Best Value Hotel in Shanghai
#110 Business Hotel in Shanghai
#118 Luxury Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Shanghai Pudong Kangqiao 4*
Number of rooms: 386
Official Description (provided by the hotel):
The newly opened Holiday Inn Shanghai Pudong Kangqiao is invested by SPG Land (Holdings) Limited, managed by InterContinental Hotels Group, one of the largest International Hotel Management Group.As the first International branded hotel and the travel landscape in Zhoupu and Kangqiao area, Holiday Inn Shanghai Pudong kangqiao is ideally located at the center of Pudong New District. The hotel is close to Shanghai New International Expo Center and connects to national-level zone such as Kangqiao Industrial Zone and Zhangjiang Hi-tech Park.The hotel consists of 390 spacious and contemporary designed guest rooms and suites offering a higher standard of accommodation, personalized service and a host of special privileges and amenities. Featuring four restaurants and bars, 1,100sqm pillar-less Grand Ballroom with seven multi-function meeting rooms and a 680sqm Winter Garden that can accommodate up to 1,000 persons, the hotel is the perfect venue for conference, exhibition, meetings and events in any style. One of the additional features of the hotel is the Cantilever Indoor Swimming Pool, which allows you to swim 24 floors above the ground with nothing but a glass bottom underneath. ... more   less 
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