We booked a transfer from railway station to hotel and from hotel to airport. The booking service was perfect: after submitting the required information and payment, I’ve received a confirmation letter with our detailed itinerary, as well as very helpful information about Shanghai and some recommendations of attractions, restaurants, shopping, etc. Upon arrival a guide Sara met us at railway station. A very comfortable car was waiting for us. On our way to hotel Sara told us a lot of interesting facts about Shanghai, as well as gave us some extremely useful tips about safety and orientation in the city. In general China Highlights personnel are perfect: they are very friendly and helpful, have excellent command of English, and they treat every client individually. There are no hidden costs, everything is transparent; the agency also takes care of third party advertisement: the guides don’t promote any services and don’t take clients to any unwanted shops, restaurants etc. The price is also very good. I would highly recommend China Highlights for any tourist or business travel arrangements in China, and I will definitely address them myself the next time in China.