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“Luxury hotel in Shanghai” 4 of 5 stars
Review of Sheraton Shanghai Hongkou Hotel

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Sheraton Shanghai Hongkou Hotel
4.5 of 5 Hotel   |   No.59 Siping Road, Shanghai 200086, China (Sichuan North Road)   |  
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Ranked #35 of 3,934 Hotels in Shanghai
Bulgaria
Top Contributor
59 reviews 59 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
129 helpful votes 129 helpful votes
“Luxury hotel in Shanghai”
4 of 5 stars Reviewed February 22, 2013

Sheraton Shanghai Hongkou Hotel is a luxury hotel 3 subway stops away from the Pudong area. The only thing down for me is the discription of the location of the hotel - in its web cite is stated that the hotel is only 10 min away from the rail-station. I came in Shanghai by the Bullet-train and the rail-station is just 45 min away from the hotel (19 stops!!!!). And one more thing con - when we ariived in the hotel at 14:10 the reseptionist tlod us that our room is not ready. Nevertheless that the check-in tome is at 14 h. She told us that the room will be ok in a hour. I answered that i can not exept that and she really fast found room for us on 25 th floor. The room was hudge with large windows. We were during the CNY 2013 an there are fireworks more than 3 hours long and my girlfriend was very happy because she loves fireworks.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, February 24, 2013
Dear BJ_INT,

Thank you for the feedback and it is good to see that you had an enjoyable stay.

Kind regards

Nitin Abbi
Guest Relations Manager & Sheraton Club Lounge Manager
nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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589 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Contributor
12 reviews 12 reviews
3 hotel reviews
5 of 5 stars Reviewed February 15, 2013 via mobile

Amazingly gigantic rooms!! The bed is huge and so comfortable as are the pillows. There is a desk and also lounge chair. Feels like more of an apartment with the whole seperate bathroom, toilet and shower area! The bath tub is a stand alone and the shower has two heads with excellent pressure. Absolutely impressive bathroom. Loved the climaye control for the room no blowing air just comfort!
Absolutely 5-star experience.
Except for one little thing... The chinese restaurant here is terrible... Overpriced and hopeless staff (couldnt even understand "bill" or "water") and the food came out on drips and drabs and wasnt really that nice. We had food down the road for 50 yuan and yet paid 400 yuan for this gross food. Really brings the hotel down.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, February 24, 2013
Dear SimoneF,

Thank you for the review and I do apologize for the unpleasant experience in our dining outlet. I have passed the feedback to our F&B Director and I can ensure you that we will look into this matter.

Please be so kind and contact me if you ever plan to visit us again so that I could personally take care of your room allocation.

Kind regards

Nitin Abbi
Guest Relations Manager & Sheraton Club Lounge Manager
nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Milan, Italy
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 15, 2013

stayed a week at this hotel, on the Exec lounge. Rooms spacious and very comfortable, bathrooms nice with superb views. After staying one night in a local Chinese hotel (not bad as well), this was a real treat.

executive lounge is very comfortable and good for meetings, buffet here is definitely 5 star deluxe level.

downside: dining. Both the chinese restaurant and the fine dining restaurant on the top floor are disappointing. The Chinese restaurant is not cosy, like you are situated in a hall way, and delivers pretty bad food (cold, not tasty) and poor service. the fine dining restaurant next to the Exec lounge is not much better. Overpriced, small portions.

So enjoy to the hotel: pool and spa are nice, but eat in the city. Try "Mr and Mrs on the Bund" if you miss intl food.

Room Tip: exec lounge was a definite plus, excellent service by international.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, February 24, 2013
Dear ChristianGourmet,

Thank you for the comments and I have forwarded your feedback to our F&B Director who will look into this matter.

Please let me know if you ever plan to visit us again!

Kind regards

Nitin Abbi
Guest Relations Manager & Sheraton Club Lounge Manager
nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 11, 2013

For our first visit to Shanghai we wanted to stay at an upscale hotel upon arrival, and this property satisfied beyond expectations. While the location was outside the typical tourist areas it is close to everything by subway (after trying local taxi on a few occasions we discovered that we preferred the subway). The room offered sublime comfort, so transcendent in fact that we bowed out for a day from our group tour just to relax and enjoy the tranquility this hotel offered.

I should note that we were upgraded to the “signature floor” which was wonderful as it included the opportunity to visit a very tasteful hotel lounge offering a healthy breakfast and a tasty appetizer assortment in the late afternoon. But really, it was the service at this hotel that made this hotel OUTSTANDING. They took the time to direct us to nuanced locations that we discovered others on our group tour could not find.Staff was very responsive, and we were sorry to depart.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, February 24, 2013
Dear YummyAdventure,

Thank you for the great feedback and I hope that we get the chance to welcome you back!
Please do contact me if you ever plan to visit us again so that I could personally take care of your room allocation.

Kind regards

Nitin Abbi
Guest Relations Manager & Sheraton Club Lounge Manager
nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponthir
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 1, 2013

This was our first trip to China and did not know what to expect. Silly old us, it was wonderful from the luxury to the extremely helpful staff and lastly the location. We couldn't fault anything. The bedroom was large, airy and very well furnished with an outlook over Pudong.

Crazy place to be driven around so the close proximity to the metro was a real bonus. Downtown Shanghai and the shopping district a good 15 minute walk but in early October the weather was excellent and no trouble at all.

We ate in the hotel a couple of times and the buffet in particular was enjoyable. Beware however the price of wine is not cheap especially if used to western prices.

All in all, extremely pleasing to our China adventure and would happily stay again.

Room Tip: As high as possible for a view of Pudong
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, February 24, 2013
Dear JimFerris,

Thank you for your valuable feedback and it is good to see that you enjoyed your stay.

Kind regards

Nitin Abbi
Guest Relations Manager & Sheraton Club Lounge Manager
nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 1, 2013 via mobile

We had an excellent stay at Sheraton Shanghai. The room was incredibly spacious and great city view,too. Enjoyed the food at Chinese restaurant was great. The location was excellent in center of Shanghai, easy to find the great place to see like International Financial Center. They also would arranged us a private trip to see ShangHai,too. The people was friendly and inviting,would recomend !

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, February 24, 2013
Dear PhiladenPfim,

Thank you for the comment and I am pleased to see that you enjoyed your stay.

Kind regards

Nitin Abbi
Guest Relations Manager & Sheraton Club Lounge Manager
nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 30, 2013

Stayed one night in January. This is about my 25th time in and around Shanghai in the last few years. The Sheraton Hongku is one of the nicest hotels I've stayed in so far here. As an SPG Platinum member I did get an upgrade, so there was an extra bonus. The club lounge staff are amazing and the views towards Pudong very nice. From a business perspective the hotel location is not the best but taxis and Subway are easily accessible. For tourists the surrounding neighbourhoods are very interesting and reflective of a rapidly disappearing Shanghai.

I will definitely stay here again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, February 24, 2013
Dear Kwmeier,

Thank you for your wonderful comments! Please do contact me if you ever decide to stay with us again. I want to personally take care of your future room allocations.

Thank you so much!

Kind regards

Nitin Abbi
Guest Relations Manager & Sheraton Club Lounge Manager
nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Shanghai Hongkou Hotel

Address: No.59 Siping Road, Shanghai 200086, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Sichuan North Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 3,934 Hotels in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Shanghai Hongkou Hotel 4.5*
Number of rooms: 471
Official Description (provided by the hotel):
Welcome to the Sheraton Shanghai Hongkou Hotel.Our local neighborhood has it all. Our hotel is close to the Bund, considered the city’s symbol since the 1920s, and the People’s Square. We are also near the Nanjing Road, Lujiazui, and Huaihai Zhong Road central business districts, as well as the North Sichuan Road shopping area and historic Duolun Road.Enjoy your stay in one of our 471 beautifully appointed guest rooms and suites, featuring river, city, and Bund skyline views. Relax completely in our famous Sheraton Sweet Sleeper™ Bed, with a pillow-top mattress, cozy duvet, and goose down blanket. Our hotel’s unique outdoor garden and riverside setting make it the perfect place to get away from the fast pace of Shanghai.Complimentary wireless High Speed Internet Access is now available in all of the hotel’s public areas and guest rooms to meet the needs of business and leisure travelers alike. When you need a retreat from fast-paced city life, we have many options. Indulge yourself with a treatment at the Shine Spa. Sheraton Fitness Programmed by Core® Performance features state-of-the-art cardio and strength-training equipment, and our 30-meter swimming pool is illuminated by natural light through the ceiling.We offer a variety of event facilities that are ideal for weddings, dinners, product launches, and meetings. Our dedicated professionals are ready to assist you with any requirements or requests.Let the Sheraton Shanghai Hongkou Hotel be your home base when visiting Shanghai, one of Asia’s most vibrant cities. ... more   less 
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