Although I don't rate the city of Shanghai itself highly as a tourist destination, the hotel itself was very good. Spacious rooms on high floors overlooking the city, interesting design (picture attached), 2 Metro lines around the corner and, yes, wi-fi in he rooms. People mentioned that the pool/spa in the hotel were very good, but we didn't get a chance to try it. The Japanese restaurant on the top floor offered a nice panoramic view of the modernistic skyskrapers of Pudong. A benefit of being closer to the river and away from the center of Shanghai (Old French Concession, etc) was that the air quality was a lot better near the hotel than in city center, where on one of the days it was truly awful. There is a 1930s Bauhaus slaughterhouse converted to a collection of art galleries, restaurants, etc within walking distance - but it proved to be a disappointment compared to its review in my guidebook.

We arrived in Shanghai before flying back home and I must say it was the best hotel stay! We were in Chongqing for 10 days and coming to the hotel was great the welcome was as if we are a guest who comes every week. The ladies and gentlemen( I lost their card a German Indian manager and his Dutch assistant) were brilliant!
The food was en par with any 5* in the Uk or Us! Amazing! Can't wait to be back !
To the managment I congratulate you on such a team.

My new husband and I are on the last leg of our honeymoon. We have stayed at all Starwood properties through Thailand and China. While we were pleased with our stay at the Westin Resort in Phu'ket, Thailand, most of our hotels in China have been below par. However, from the moment we arrived at the Sheraton in Shanghai, everything has been amazing. We began with an amazing dinner at the Japanese restaurant. We then headed the next day to the Club lounge where the manager there treated us to wonderful personal service hilighting the hotels committment to superior customer experience.

Stayed 4 nights in October 2012, apparently was the 2005th customer, and thus was upgraded to a suite by the very nice manager. Fantastic room, huge, great view of the bund. 2 bathrooms, 2 TV's, everything you can ask for and more. I could have played football in the room. Staff was awesome, patient, nice, and knowledgeable. Keep up the good work!