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Sheraton Shanghai Hongkou Hotel: Traveler Reviews

4.5 of 5
No.59 Siping Road, Shanghai 200086, China (Sichuan North Road)
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Sheraton Shanghai Hongkou Hotel
Ranked #14 of 3,038 hotels in Shanghai
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406 reviews from our community

    Trip type
Traveler rating
    277
    100
    18
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Date Rating
Denver, CO
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Just another EXCELLENT Stay in a GREAT hotel!”
5 of 5 stars Reviewed November 19, 2012

Just back home in USA and wanted to update a hotel I have reviewed in the past... While many China hotels are suffering from the labor situation this hotel is NOT... They are actually BETTER than ever and the staff is so attentive it's hard to recognize all that are helpful. In particular if you ever have a chance to meet Nitin, Candice, or Paul they are in particular some of the nicest and helpful people you will ever know... When travelling for 4 weeks straight it was nice to finish my journey with 5 days here as it was like being at home (only better!)... Keep up the good work and I look forward to seeing you all again in the near future!

Room Tip: Nothing more to add other than stay here if you have a chance and you will not be let down.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by jgoodma for Shanghai
Ask jgoodma about Sheraton Shanghai Hongkou Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review
January 8, 2013
Dear jgoodma,

Thank you for your review and I hope we will see you soon again!

By the way Happy New Year!

Take care

Kind regards

Nitin Abbi
Sheraton Shanghai Hongkou Hotel
Guest Relations &
Sheraton Club Lounge Manager

nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
“Very comfortable hotel”
5 of 5 stars Reviewed November 18, 2012

Although I don't rate the city of Shanghai itself highly as a tourist destination, the hotel itself was very good. Spacious rooms on high floors overlooking the city, interesting design (picture attached), 2 Metro lines around the corner and, yes, wi-fi in he rooms. People mentioned that the pool/spa in the hotel were very good, but we didn't get a chance to try it. The Japanese restaurant on the top floor offered a nice panoramic view of the modernistic skyskrapers of Pudong. A benefit of being closer to the river and away from the center of Shanghai (Old French Concession, etc) was that the air quality was a lot better near the hotel than in city center, where on one of the days it was truly awful. There is a 1930s Bauhaus slaughterhouse converted to a collection of art galleries, restaurants, etc within walking distance - but it proved to be a disappointment compared to its review in my guidebook.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Yanik about Sheraton Shanghai Hongkou Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review
January 8, 2013
Dear Yanik,

Thank you for your comments and I am delighted to see that we were able to WoW you.

Looking forward to welcome you back in the near future!

Kind regards

Nitin Abbi
Sheraton Shanghai Hongkou Hotel
Guest Relations &
Sheraton Club Lounge Manager

nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Amazing stay”
5 of 5 stars Reviewed November 16, 2012 via mobile

We arrived in Shanghai before flying back home and I must say it was the best hotel stay! We were in Chongqing for 10 days and coming to the hotel was great the welcome was as if we are a guest who comes every week. The ladies and gentlemen( I lost their card a German Indian manager and his Dutch assistant) were brilliant!
The food was en par with any 5* in the Uk or Us! Amazing! Can't wait to be back !
To the managment I congratulate you on such a team.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Aysinghlondon about Sheraton Shanghai Hongkou Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review
January 8, 2013
Dear Aysinghlondon,

Thank you so much for your review and it is good to see that you had a wonderful stay! As well thank you for outlining Paul and myself!

Please do let me know if you ever plan to visit us again.

Kind regards

Nitin Abbi
Sheraton Shanghai Hongkou Hotel
Guest Relations &
Sheraton Club Lounge Manager

nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
“Wonderful Hotel Experience”
5 of 5 stars Reviewed November 14, 2012

My new husband and I are on the last leg of our honeymoon. We have stayed at all Starwood properties through Thailand and China. While we were pleased with our stay at the Westin Resort in Phu'ket, Thailand, most of our hotels in China have been below par. However, from the moment we arrived at the Sheraton in Shanghai, everything has been amazing. We began with an amazing dinner at the Japanese restaurant. We then headed the next day to the Club lounge where the manager there treated us to wonderful personal service hilighting the hotels committment to superior customer experience.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Alana S about Sheraton Shanghai Hongkou Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review
January 8, 2013
Dear Alana S,

Thank you for your comment and it was wonderful to meet you in our club lounge. I still do remember you and I hope that we will meet here again or maybe somewhere around the globe!

Take care

Kind regards

Nitin Abbi
Sheraton Shanghai Hongkou Hotel
Guest Relations &
Sheraton Club Lounge Manager

nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great hotel!”
5 of 5 stars Reviewed November 12, 2012

Stayed 4 nights in October 2012, apparently was the 2005th customer, and thus was upgraded to a suite by the very nice manager. Fantastic room, huge, great view of the bund. 2 bathrooms, 2 TV's, everything you can ask for and more. I could have played football in the room. Staff was awesome, patient, nice, and knowledgeable. Keep up the good work!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Austin B about Sheraton Shanghai Hongkou Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review
January 8, 2013
Dear Austin B,

Thank you for your review and it is good to see that you had an enjoyable stay.

Please let me know whenever you are back in Shanghai!

Kind regards

Nitin Abbi
Sheraton Shanghai Hongkou Hotel
Guest Relations &
Sheraton Club Lounge Manager

nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sheraton Shanghai Hongkou Hotel

Address: No.59 Siping Road, Shanghai 200086, China
Phone Number:
Region: China > Shanghai > Sichuan North Road
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 3,038 hotels in Shanghai
Price Range: $$
Hotel Class:4.5 star (4.5*)
Reservation Options:
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