Stayed in the hotel (tower 2) for a total of 7 nights and throughout the stay, I found the service level consistently good, from the front desk reception to the concierge to the restaurant (Essence). The room was impeccably cleaned every day. The lobby level has a nice fragrance. Only problem is that some of the lobby sofa springs are obviously popping out - hope they replace them soon. Overall, I loved this hotel and would come back again.