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“Nice hotel if you have transport” 4 of 5 stars
Review of Wyndham Bund East Shanghai

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Wyndham Bund East Shanghai
3.5 of 5 Hotel   |   No.25 Ningguo Road, Yangpu District, Shanghai 200085, China (The North Bund)   |  
Hotel amenities
Ranked #143 of 3,934 Hotels in Shanghai
4.0 of 5 stars 189 Reviews
Perth
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Nice hotel if you have transport”
4 of 5 stars Reviewed September 27, 2012

My husband and I stayed at this hotel twice while on a tour. First time we were on the 29th floor and the room was great. Second time around we were on the 20th and it was definitely downmarket. There are buses nearby but you would have to be brave to risk where they might take you. It cost 30 yuan ($5) by taxi to Renmin Sq or the Bund. The glass wall in the bathroom is not a problem with the blind closed. We found this amenity in all the hotels we stayed in! The mini bar was locked and we left it that way. There is a kettle and tea coffee provided. If you are travelling independently try to find somewhere more central, or at least near the subway.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nash Q, General Manager at Wyndham Bund East Shanghai, responded to this review, November 9, 2012
I have already responded on our Hotel Location and Trip Adviser have posted my comments as well. Hotel Location does not change every day therefore, my response remain the same. Thank you for your kind understanding in this matter.
Nash Qureshi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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189 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • English first
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  • Spanish first
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English first
bc, canada
Top Contributor
114 reviews 114 reviews
31 hotel reviews
Reviews in 61 cities Reviews in 61 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed September 21, 2012

I agree with other reviews.. certainly not near the Bund but as part of a Canadian tour group, the actual hotel is very nice. It is not within walking distance of much. Not an area that I would feel safe to walk im at night. Room is spacious, well appointed. There is free WIFI in the lobby.
Had room on the 26th floor so no noise evident. The breakfast buffet was a bit of " mass chaos". All the various tour groups trying to get their buffet breakfasts prior to leaving on their various tours. Tables were left unset as patrons vacated them and you were left trying to find clean utensils and napkins.
Summary. A good spot if with tour group and have transportation to get into town.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 17, 2012

Most hotels in China have good size rooms, this hotel is no exception, probably more spacious than most. This place is well decorated and we were surprised to find a TV in the bathroom that looks like a mirror. Had we not seen the remote, we would not have known. We were with a tour group, we checked in late, but there was not much going on in the neighbourhood anyway. People in our group advised that this is nowhere near the Bund. Breakfast is amazing, it caters to both North American and locals.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 9, 2012

only by asking room in the highest floor there's a noisy bridge in front of the hotel :), this hotel is very pleasant : silence, large rooms, good and various breakfast. There's also a good chinese restaurant in case of tiring day inside the hotel. The center is only 25 min by taxi.

Room Tip: only highest floor and the other side of the bridge
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  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, UK
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 8, 2012

Wydham Bund East – Shanghai, to give it its full name, is a hotel that has many striking features but, be aware, it is not on the Bund. I have no idea whether ‘Bund East’ is a recognised Chinese location. However, it is certainly not the Bund, as it is usually described, along the banks of the Huangpu River somewhere between Broadway Mansions and the Fuxing Road. So, if it is a quick stroll along the Bund you fancy and back in time for breakfast, Wyndham’s is not for you. The trip to the Bund proper will cost you around 25 RMB, a small sum, but you can go a long way in a Shanghai taxi for 25RMB.

But, to the good points. Wyndham Bund East is a truly splendid building, built on a huge scale with a vast entrance hall, generous public areas and large spaces for breakfast and lunch, all clad in gleaming stone and shining floors, and that is just on the ground floor. Perhaps the land costs are cheaper away from the centre as this is, building-wise, a truly 5-star hotel, with an unconcern for the use of space and cost per square metre. The rooms are also on this lavish style, with king-size beds and a beautifully equipped bathroom, if that is not too mean a word to describe a large bath with independent shower together with a TV to watch from in the bath. There is a glass wall between the bathroom and the bedroom and a curtain can be raised or lowered, according to your particular enthusiasms for seeing your partner bathing. From the higher floors you can see the bend of the river and the Bund landmarks, although you will need binoculars for detail and the view is somewhat limited when the Shanghai air is misty, as it often is. And if civil engineering is your thing, then the magnificent Yang Pu suspension bridge more or less straddles the hotel.

If all of this seems to place emphasis on the buildings and site rather than the service levels of the hotel, that is deliberate. Wyndham Bund East has problems, not insurmountable, but it badly needs a manager who can ensure the hotel provides a level of care and attention that should be expected from a 5-star Shanghai hotel, not least given the scale of room charges, although I suspect that no-one actually pays these published rates. By themselves, the concerns are somewhat trivial but together they suggest a hotel in a degree of disarray. Given the warning about confirming your bookings and the penalties that apply to those who do not do so, it was surprising that of the three different e-mail addresses to which confirmation and questions were sent on several occasions, not one produced a response. Ah, but two are not correct, I was told. Strange then that they are on Wyndham headed paper and their website – and what of the third? Nor should a hotel advertise on the website free Internet access for all rooms but then charge you when you get there because you, sir, booked through a Chinese agent. The sums, of course, are minimal when compared to the daily rate, so why complain? Because of principle, and no we did not pay. The hotel has numerous door staff, both inside and outside and a concierge who was genuinely helpful. However, the reception desk was sometimes managed by just two young women, phones stuck under chins, trying to cope with the Canadians who wanted to move rooms because they had asked for non-smoking and their rooms were certainly smoky, about taxis and bills and all the information that is a daily part of hotel living. And, trying to satisfy many customers at the same time because the queues are growing in the end satisfies nobody. It took several attempts to book an early-morning taxi to Pudong airport, given that the printed sign on the reception desk was first deemed to be an accurate account of the car services but on the following day was said to be out-of-date. No one could agree on the time to leave to catch the flight. The breakfast room was huge but the range and quality of food disappointing, badly maintained with scrappy fruit, cold noodles and rice and strange mixtures without any obvious cultural core, all displayed somewhat randomly. Table cleaning was occasional and did not involve cleaning the table from previous guests. It did, however, involve removing the bowl of sugar, for no obvious reason, whilst ignoring the soiled plates. (And, fresh orange-juice is available, but only in the little room adjacent, which is open to everyone, but you are not told that.)

Now, all of this may sound churlish. However, Wyndhams purports to be a 5-star luxury hotel. Building-wise, that may be correct; for location and service it most certainly is not. Perhaps there is a sense that Wyndham Bund East was intended for business clients who find its location a problem and so now depends more on tourists and tourist groups, and somehow resents it. Whatever, this hotel appears to lack the committed management that would make more sensible , productive use of the somewhat stressed young and seemingly under-trained people it now employs.

Room Tip: Make sure you get a river view - even if it is far away, and the higher the floor the better.
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  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moncton, Canada
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 8, 2012

this is a beautiful, modern clean and comfortable hotel in a location that really does not lend itself to wakling around the neighbout hood to see some sights or have a drink or shop. Having said that, we only paid 30 Yuan (about $5) for a taxi down to the Bund to see the lights along the river at night, well worth the price!

Room Tip: we had a room 2605 which overlooked the Shanghai skyline at night, fantastic!
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darien, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 25, 2012

If you are an English-speaking person, skip this hotel. The staff barely understands English, with the few overworked desk clerks being the arguable exception. The concierge staff is terrible -- It took three of them to give me directions to the River and get me a cab.

If you want something to eat past 9 pm you can forget it -- there is no where to eat in the hotel, except for the restaruant that closes early. The desk told me that I can order room service instead. Prices are ridiculous - bottled water in the bathroom is free, but a big bottle sitting near my bed was almost $10 - go figure.

I wanted an aspirin for a head-ache--nothing doing at the local shop, whose the owner speaks no English and had no aspirin to boot- the concierge told me that I need to go to the hospital to get medicine and that this was "for my own safety".

On account of jet lag, I went to the breakfast area (at 630 when they opened) and the place was packed as likely a group was there before they headed out-- the idiot at the entrance continued to let people in, without bothering to notice that people had no where to sit.

As I am writing this note in my shorts from my room, housekeeping rang the bell -- I told her to wait and she just proceeded to open the door, took one look at me and scampered off. So much for getting my bed made today...

The rooms are decent, but they have tons of light swithces, so it will take you about five minutes to turn everyhting off, unless you want to knock out the master switch in which case you can grope your way back to your bed in the dark. All in all, a good hotel if you are Chinese and dont mind the throngs and the lack of service, but stay if you are here on business or looking for endearing local guidance, give this place a miss..
Not much around here either, except for a big highway

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Public Relations Manager at Wyndham Bund East Shanghai, responded to this review, June 20, 2012
Dear Guest,

Thank you for taking the time and trouble regarding the problems you encountered during your stay regarding your recent visit to Wyndham Bund East Shanghai. Please accept our sincere apologize for the inconvenience caused.

Please be assured that the matter has been taken up with the department heads concerned as well as our Training Manager for follow-up action. Kindly accept our apologies for the inconvenience caused.

We do appreciate you bringing this to our attention, as it is only through the constructive criticisms of our guests that we can maintain or even upgrade our standard of service.

May I also take this opportunity to thank you for your valued patronage and look forward to the pleasure of welcoming you back in the near future.
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Additional Information about Wyndham Bund East Shanghai

Address: No.25 Ningguo Road, Yangpu District, Shanghai 200085, China
Location: China > Shanghai Region > Shanghai > The North Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#60 Romantic Hotel in Shanghai
#266 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wyndham Bund East Shanghai 3.5*
Number of rooms: 482
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Also Known As:
Wyndham Bund East Shanghai Hotel Shanghai

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