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“Courtyard by Marriott a big relief away home” 5 of 5 stars
Review of Courtyard by Marriott Shanghai Puxi

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Courtyard by Marriott Shanghai Puxi
4.0 of 5 Hotel   |   No.338 Hengfeng Road, Shanghai 200070, China (Shanghai Railway Station)   |  
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Ranked #26 of 3,970 Hotels in Shanghai
Certificate of Excellence 2014
Mexico City, Distrito Federal, Mexico
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Courtyard by Marriott a big relief away home”
5 of 5 stars Reviewed January 4, 2014

Excellent Hotel and appropriate amenities like being in Home. There are several myths about China and what you will find there. One of the most heard history is that in China many people speak English..... False!!! But, in this hotel they do, they help and you will find all the resources to make your trip to China useful... Need a cab or a translator.... No a problem... They have a terrific service accompanied by the high level of quality you find in any average Marriott.

Room Tip: Help you on anything you need when go China....
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilviaXu, Public Relations Manager at Courtyard by Marriott Shanghai Puxi, responded to this review, January 16, 2014
Dear Valued Guest,

Warm greetings from the Courtyard by Marriott Shanghai Puxi. I hope that you have enjoyed a pleasant journey onwards from our property and that this message finds you well!

Thank you for taking the time to share your comments with us regarding what you enjoyed during your stay. I do appreciate for your compliment comments. In fact, our location is also good,only minutes walking to Shanghai Railway Station and metro line 1, 3 &4. A number of city attractions are with easy access, only 10 minutes to Nanjing Road West, Jing An Temple and People Square. 30 minutes from Hongqiao International Airport and 60 minutes to Pudong International Airport.

We look forward to your return! Until then, please feel free to contact us with any further questions, comments or concerns!
With kind regards,

Silvia Xu
Marketing Communications manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

442 reviews from our community

Traveler rating
    226
    172
    36
    5
    3
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2014

We were very impressed with this Courtyard property during our three-night stay. The service is excellent. The front desk and concierge people spoke English and were very helpful with cabs, subway directions, flights, etc.

The rooms are moderately sized. Loved the shower--with a nice bench so you can sit while you bathe. There is also a good size desk in the room.

Breakfast buffet is outstanding with a good selection of both Asian and western foods. We upgraded to the executive level lounge, which got us both breakfast and happy hours (which were substantial enough to be dinner). Had no problems with wife.

Hotel is a five-minute walk to subway station and a quick (two stops) ride to People's Park and other centrally located attractions. We found it to be very convenient.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilviaXu, Public Relations Manager at Courtyard by Marriott Shanghai Puxi, responded to this review, January 16, 2014
Greetings from the Courtyard by Marriott Shanghai Puxi!

Thank you for your feedback on your visits to the Courtyard by Marriott Shanghai Puxi!

We are delighted to read of your positive comments on our facilities、food and location and we are so happy that you have had a great stay with us.

We do look forward to welcoming you back in the not so distant future!

Kind regards

Silvia Xu
Marketing Communication Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 19, 2013

A good hotel but slightly away from the city! The Courtyard by Marriott Shanghai Puxi is excellent by all standards. The hotel is relatively new and near the largest park in the city. The facilities are superb including super speed internet. The two airports are about half an hour and an hour away. The executive lounge on the 30th floor is great with views of the skyline. The places to visit which are accessible easily are Jing An Temple, Nanjing Road West and People’s Square. The Shanghai railway station and the Metro are also close by. The two restaurants MoMo 2 Go and MoMo Café serve excellent cuisine throughout the day. The indoor pool is a boon for me as I am allergic to the sun. for some strange reason, I liked the fitness room as usually I abhor them.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilviaXu, Public Relations Manager at Courtyard by Marriott Shanghai Puxi, responded to this review, January 2, 2014
Greetings from the Courtyard by Marriott Shanghai Puxi!

Thank you for your feedback on your visits to the Courtyard by Marriott Shanghai Puxi!

We are delighted to read of your positive comments on our facilities and location and we are so happy that you have had a great stay with us.

We do look forward to welcoming you back in the not so distant future!

Kind regards

Silvia Xu
Marketing Communication Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 13, 2013

Standard new courtyard room, the lobby is nice but small. Staffs are friendly and try their best to assist me for directions, restaurants, etc. My wife and I wanted to see the old side of Shanghai but staffs were not able to provide me the information (may be language barrier). Nice city view on high floor.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilviaXu, Public Relations Manager at Courtyard by Marriott Shanghai Puxi, responded to this review, January 2, 2014
Greetings from the Courtyard by Marriott Shanghai Puxi!

Thank you for your feedback on your visits to the Courtyard by Marriott Shanghai Puxi!

We are delighted to read of your positive comments on our facilities and location and we are so happy that you have had a great stay with us.

We do look forward to welcoming you back in the not so distant future!

Kind regards

Silvia Xu
Marketing Communication Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hlinsko
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 26, 2013

I spent four nights in the hotel and was very satisfied. I was using the cafe in the lobby as an "office" for several business talks and all the staff there was very polite and helpful. It disturbs a bit that smoking is allowed there in the cafe but ventilation works very well and it wasn't a big problem. Breakfasts have great choice, western as well as Asian food. For dinners very good buffet available at reasonable prices. Mainly the seafood buffet on Friday was excellent. There are nearby within a walking distance at least 3 right Chinese restaurants for them who don't want to eat the hotel food adapted to western tastes. The hotel is located close to a railway station and that was important for my guests arriving to see me. Rooms are spacious, with new and good quality equipment.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilviaXu, Public Relations Manager at Courtyard by Marriott Shanghai Puxi, responded to this review, January 2, 2014
Greetings from the Courtyard by Marriott Shanghai Puxi!

Thank you for your feedback on your visits to the Courtyard by Marriott Shanghai Puxi!

We are delighted to read of your positive comments on our facilities and location and we are so happy that you have had a great stay with us.

We do look forward to welcoming you back in the not so distant future!

Kind regards

Silvia Xu
Marketing Communication Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 22, 2013

It was just a short stay but room was comfortable enough. I arrived late in the evening and was flying out the very next morning. Staff at reception was very professional despite having a visibly upset guest shouting very loudly and rudely nearby. He was attending to me but the other guest butted in and spoke very angrily in Chinese which I don't understand. The staff very calmly asked me if it was ok for him to help the other guest first to which I consented. A less well-trained staff would have been flustered by this unreasonable guest. Breakfast has a good selection - make sure you fully explore both sides of the breakfast area. The staff seem unable to cope with the high no. of guests and people ended up walking in to search for tables on their own. There is a Starbucks across the street.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilviaXu, Public Relations Manager at Courtyard by Marriott Shanghai Puxi, responded to this review, December 5, 2013
Dear Valued Guest,

Warm greetings from the Courtyard by Marriott Shanghai Puxi. I hope that you have enjoyed a pleasant journey onwards from our property and that this message finds you well!

Thank you for taking the time to share your comments with us regarding what you enjoyed during your stay. I do appreciate for your compliment comments on our room、 location and restaurent as well as staff service. In fact, our location is also good,only minutes walking to Shanghai Railway Station and metro line 1, 3 &4. A number of city attractions are with easy access, only 10 minutes to Nanjing Road West, Jing An Temple and People Square. 30 minutes from Hongqiao International Airport and 60 minutes to Pudong International Airport.

We look forward to your return! Until then, please feel free to contact us with any further questions, comments or concerns!
With kind regards,

Silvia Xu
Marketing Communications manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergen, Norway
Top Contributor
377 reviews 377 reviews
44 hotel reviews
Reviews in 86 cities Reviews in 86 cities
213 helpful votes 213 helpful votes
4 of 5 stars Reviewed November 22, 2013

Room was spacious, with all the necessary amenities. Convenient location as well, with cabs standing by along the roads outside. We happened to get a trainee at the front desk (checked in around 1 in the morning), who was noticeably under-trained. She bungled our reservation and ended up charging us twice, following which a more senior front-desk staff member came along to sort things out -but not before we wasted about 35 minutes trying to check in. We also had to wait till the next day before the hotel could confirm that the refund for the charge was coming in. Nothing else really stood out though. Probably a good hotel for business travelers.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilviaXu, Public Relations Manager at Courtyard by Marriott Shanghai Puxi, responded to this review, December 5, 2013
Greetings from the Courtyard by Marriott Shanghai Puxi!

Thank you for your feedback on your visits to the Courtyard by Marriott Shanghai Puxi!

We are delighted to read of your positive comments on our facilities、food and location and we are so happy that you have had a great stay with us.

We do look forward to welcoming you back in the not so distant future!

Kind regards

Silvia Xu
Marketing Communication Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Shanghai Puxi

Address: No.338 Hengfeng Road, Shanghai 200070, China
Location: China > Shanghai Region > Shanghai > Shanghai Railway Station
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Shanghai
#24 Luxury Hotel in Shanghai
#25 Romantic Hotel in Shanghai
#46 Business Hotel in Shanghai
#141 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Courtyard by Marriott Shanghai Puxi 4*
Number of rooms: 456
Official Description (provided by the hotel):
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Also Known As:
Courtyard Puxi Marriott Hotel Shanghai

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