Service is non-existent. Spa services after a long jetlagged flight - 75% of what was offered was not available. I had the worst in-room (since the spa felt like a frigid meat locker) massage of my life, and when I asked them ahead of time to charge it to my room (they said okay), it became a huge issue after the fact, when I was laying there, exhausted. Three people were in my room, one with paperwork and another with a credit card machine. I was told that there was a 33RMB additional charge (no explanation), as well as a 15% service charge for using my credit card. ???? I was billing the service to my room, which had my credit card on file. So after a massage, three people in my room, I was on the phone with the front desk telling them this is not what needs to be done to a weary business traveler who sought out their hotel, and there wasn't a chance I was getting up to give someone my credit card.
Now it's 3:30am, I am wide awake and heaven forbid I order a cup of coffee, let alone food.
I am a 16 year China business travel veteran. I chose this hotel for it's proximity to Pudong airport, as well as a morning meeting. I have stayed at the best of the best, and the equivalent of hooker hotels in the middle of industrial areas, nowhere near civilization. My expectations of the Qube have been shot down - I would not recommend this place in the least, nor will I stay here again.
On a positive note, the bed is very comfortable, and it's clean, and the woman who eventually showed up with my lukewarm coffee (in a paper cup, not dinnerware - which they have in the room) was very nice and she is trying to get me the 6am breakfast at 3:30am. Fingers crossed. (& thank goodness for google translate).
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