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“Gracious, spacious, classic with superb service and all the mod cons” 5 of 5 stars
Review of Waldorf Astoria Shanghai on the Bund

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Waldorf Astoria Shanghai on the Bund
5.0 of 5 Hotel   |   No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002, China (The Bund)   |  
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Stay 4 nights, pay for 3!
Ranked #4 of 3,934 Hotels in Shanghai
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
“Gracious, spacious, classic with superb service and all the mod cons”
5 of 5 stars Reviewed August 18, 2014

A stay at the Waldorf Astoria on the Bund is an experience in itself. I did not want to leave.

We loved our 3 night stay here. The service from all staff was just incredible - no exceptions. They anticipated our needs without us realising that they were there.

We had a river facing room and it was very spacious and beautifully appointed. The furnishings were luxurious and it had all the mod cons including a nespresso machine, TV concealed in the bathroom mirror, a loo that was tantamount to a throne and more. (don't want to spoil all the surprises). The free wifi was so easy to use, was great and reliable

The breakfast was delicious and extensive with so many fresh and inviting options. The tables in the dining room are spaced well away from each other which gives one privacy in a public area.

The business lounge is great, offering free soft drinks, coffee, snacks in a very comfortable, spacious and inviting area.

We were in a river facing room, about midway up and had river views that were slightly interrupted by the buildings in front, including the front tower of the WA.

The hotel is well placed on the Bund. Close enough to walk to good restaurants nearby and also to take a walk along the Bund.

We flew into Shanghai Pudong International Airport. We decided to take the Maglev train from the airport to Longyang Road and then a cab to the hotel. It was really easy to do. The directions to the train in the airport are very clear. It was a fun experience. It's always a good idea to have your hotel name and address written in Mandarin, so that the cab drivers know exactly where to take you.

I should add that we spent 7 nights in Shanghai - 3 at the Waldorf Astoria on the Bund and 4 across the river at the Shangri-La Pudong. Should we return to Shanghai, the Waldorf Astoria would without any doubt be our hotel of choice.

Loved being on the Bund side, loved the Waldorf Astoria

Well done to all concerned for providing an incredible experience.

Room Tip: River facing is a treat if you can
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, August 21, 2014
Thank you very much for your wonderful review of our hotel location, the breakfast, the library lounge, as well as our service. We are delighted that you had an incredible experience with us and we look forward to welcoming you back on your next visit to Shanghai.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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785 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
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China
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 13, 2014

Stayed at this hotel for a few days with family. The hotel is a very good location on the Bund and close to all main attractions.

There is no other way to describe this hotel but excellent....staff, check in, breakfast, rooms, facilities etc. Everything is very much top notch. Pricey but very much worth the experience.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, August 14, 2014
We are extremely delighted with your high esteem of our hotel and our service, and thank you for sharing your experience on Trip Advisor. We hope to see you again in the near future.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 12, 2014

We spent 4 wonderful nights at the Waldorf on the Bund. Our room was on the higher floors so we had an amazing view of the Bund - worth the extra expense! The hotel does EVERYTHING well - from registration to check out. The property is gorgeous in every way. Our room was magnificent - well appointed, luxurious, and modern. The buffet breakfast was exceptional. It's location was perfect. We walked along the river nightly and toured easily. Can't wait to return!

Room Tip: Get a higher room with a Bund view.
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, August 14, 2014
Thank you for your wonderful review and for your high esteem of our hotel as well as our service. Indeed the vista from our guest rooms is truly magnificent. We very much look forward to welcoming you back soon.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
57 reviews 57 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed August 12, 2014

That is what you will say when you enter this incredible lobby of this gorgeous hotel! Love, love this hotel. Perfecto for the hotel snob that I am! Rooms--gorgeous! TV in the bath mirror--totally cool! Bar, awesome! Food--beyond delicious! Upon arriving at this hotel after spending a week in Beijing.....I felt like I had just gotten off of the TV show "Survivor"........as we were greeted with this magnificent lunch buffet! Mercy me, was it ever good. I honestly cannot say enough great things about this hotel. Don't doubt! Trust me......just click your reservation and stay. You will not regret it. Oh, and if you hanker for some awesome Italian food......right across the street is a fabulous Italian restaurant called "Goodfellas". Mercy, mercy..........I have NEVER had such good lasagna. This hotel is convenient to all the beautiful shops and everything you want to do and see in Shanghai. Service was perfecto! Oh, and while you are there......don't forget to get some suits made! My husband had someone come right to our hotel room with fabric selections in hand. 2 days later he had two gorgeous new suits! This Waldorf Astoria is THE place to stay in Shanghai. Trust me, you will not regret it!

Stayed June 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, August 14, 2014
Thank you for your wonderful review, it is so encouraging to receive positive comments on the quality of our service and facilities. We really appreciate your recommendation and we hope to serve you again on your next visit to Shanghai.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SH, China
1 review
5 of 5 stars Reviewed August 6, 2014

chooce the hotel because of the beautiful bar and the band Very nice decoration and profecional singer Will come again not only for the room but also for the wine and the view chooce the hotel because of the beautiful bar and the band Very nice decoration and profecional singer Will come again not only for the room but also for the wine and the view

  • Stayed August 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, August 10, 2014
We are so delighted to receive your nice comments on our legendary Long Bar. Our Long Bar is indeed an icon of our hotel, this venue is rated as highly regarded as The Best Bar in Shanghai. We look forward to serving you again.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed August 4, 2014

I love this hotel. As others have already stated, it is breathtakingly beautiful, elegant, and incredibly clean. I don’t know how they managed it but its old school classy and modern at the same time. The standard rooms are more than adequate – I can only imagine the opulence of the suites. And the views are to die for - We had a view of the Bund and the night time views only added to the fab stay.
The pampering starts from the moment you check-in – Service was amazing. We stayed here for 4 days in February 2014. By the 2nd day everybody knew us by our first names, the restaurant staff knew how we loved our eggs, that we loved the special green juice that tasted “awful” but made you feel great all day, they knew that my daughter loved the dim sum and would actually serve her her favorites before she even sat down. Everyone seemed genuinely friendly and you could feel the sense of pride. I loved it so much I am going back soon.
It is not cheap but it is worth every penny you’ll spend!

Room Tip: Chose a room with a view of the river
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, August 6, 2014
Thank you very much for your compliments of our guest room as well as our service. We are delighted that you had a wonderful stay and we look forward to welcoming you back soon.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
58 reviews 58 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed July 27, 2014

It's gorgeous, spacious, classy, modern, tastefully decorated, everything that your average Hilton isn't. The bed is so comfortable and the amenities are wonderful! To top it all off there is a genuine friendliness and service oriented attitude which is none existent at its peer institutions. Forget about Park Hyatt (bad location), Mandarin Oriental (even worse of a location) or Ritz or JW Marriott, Waldorf is the place to stay for a business or pleasure..

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, July 28, 2014
We appreciate your high regard of our hotel decoration, room amenities as well as our services, and we look forward to welcoming you back on your next visit to Shanghai.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Shanghai on the Bund

Address: No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002, China
Phone Number:
Location: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Shanghai
#4 Spa Hotel in Shanghai
#4 Luxury Hotel in Shanghai
#5 Romantic Hotel in Shanghai
#7 Family Hotel in Shanghai
#318 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Shanghai on the Bund 5*
Number of rooms: 260
Official Description (provided by the hotel):
Combining the history and culture of the celebrated Shanghai Bund with a taste for 21st century sophistication, Waldorf Astoria Shanghai on the Bund offers a heritage ambiance, legendary service and timeless amenities to make your stay truly memorable and distinct. Housed within the two-building complex in phases are 260 well-appointed rooms and suites, stylish environments for dining and lounging, extensive banquet facilities with stunning views, luxury spa, fully-fitted gym ,free WiFi and more, all crafted onto a picture perfect setting that speaks volume of the grandeur and finesse that is uniquely ours. ... more   less 
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Also Known As:
Waldorf Astoria Shanghai On The Bund Hotel Shanghai

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