We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“My first trip to Waldorf” 5 of 5 stars
Review of Waldorf Astoria Shanghai on the Bund

Save Saved
You added Waldorf Astoria Shanghai on the Bund to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Waldorf Astoria Shanghai on the Bund
5.0 of 5 Hotel   |   No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002, China (The Bund)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Save up to 20% off
Ranked #3 of 3,734 hotels in Shanghai
Taipei
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“My first trip to Waldorf”
5 of 5 stars Reviewed October 31, 2013

This is the first time that my husband and I stay at the Waldorf Astoria hotel. We have stayed at many other luxury hotels around the world. I think Waldorf Shanghai has something that attracts visitors coming over and over again. First of all, Waldorf Shanghai is a hotel with a history. The location and the hotel itself cannot be beat. We enjoy our stay there very much. The room was very nice and luxurious and got nice amenities. We also tried the Chinese restaurant there that serves Shanghai style dim sum which was amazing. We will definitely go back there. Finally, the only thing that I would have to suggest is that I prefer a sit down check-in process. In Waldorf, we had to stand in front of the check-in counter for 10 minutes.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, November 11, 2013
Thank you for staying with us at Waldorf Astoria Shanghai, and for your compliments about our hotel. We offer a heritage ambiance, legendary service and timeless amenities to make a truly memorable and distinct stay for our guests and we are delighted that your enjoyed your stay very much. We are very sorry for keeping you waiting for so long time upon check in and we will take your suggestion constructively for our further improvement. We look forward to welcoming you back soon.
Waldorf Astoria Shanghai on the Bund
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

665 people have reviewed this hotel

Traveler rating
    551
    81
    20
    8
    5
See reviews for
101
191
29
185
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mexico City, Mexico
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 28, 2013

Elegant room with futuristic gadgets and a fantastic view over the Bund. I can only confirm what others have already said - fabulous and worth every penny - make sure the room faces the Bund. Breakfast is extensive, room luxurious and service is excellent.

Room Tip: Room on the Bund is a must
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, November 11, 2013
Thank you for your great review and for your high esteem of our product as well as service quality. The vista from our guest rooms is truly magnificent. We look forward to welcoming you back.
Waldorf Astoria Shanghai on the Bund
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yuyao, China
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 28, 2013

This was my first Waldorf stay, but I have stayed at other places in Shanghai, the Westin, 4 Seasons, Grand Hyatt (x2), Ritz-Carlton, JC Mandarin, etc....and this felt different in many ways. The service was excellent. The facilities, both new & old wings, were exceptional. I really enjoyed my stay, and the next time I am in Shanghai I will return here before any of the other aforementioned places.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, November 11, 2013
Thank you very much for your wonderful review. We are glad that you enjoyed your stay with us and we look forward to welcoming you back soon.
Waldorf Astoria Shanghai on the Bund
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 27, 2013

This hotel is amazing! Excellent service, beautifully appointed, modernly equipped rooms ( we had a junior suite). From the amazing Toto toilets to the low level lights that come on to guide you to the bathroom in the middle of the night these hotel rooms have everything. The complementary breakfast includes everything and it offers almost everything that you could ever want. The location is perfect on the Bund and the Waldorf's restaurant's food are wonderful too. Not for anyone on a budget but for high end travelers this is one of the best I have experienced.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, November 11, 2013
We are extremely delighted with your high esteem of our hotel and our service, and thank you for sharing your experience on Trip Advisor. Should your travels ever bring you back to Shanghai, we hope to have the pleasure of serving you again.
Waldorf Astoria Shanghai on the Bund
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 27, 2013

We walked into the hotel around 9pm, surprisingly no one disturb our tour which make us feel at home! Went down to the restaurant, nice ambience but seems everyone is too busy to notice our presence, not long someone noticed and offerred assitance. Nice and friendly smile though!

Overall, I like the hotel!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, November 11, 2013
Thank you for staying with us at Waldorf Astoria Shanghai, and for taking the time to write your kind review. We are delighted to hear you like our hotel and we hope to see you again soon.
Waldorf Astoria Shanghai on the Bund
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NEW YORK
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 24, 2013

The thing with this hotel is that it has two faces: one is the old-world building on the Bund side that houses a gorgeous set of suites,the beautiful long bar... the other one is a modern extension/high-rise in the back block...the latter looks like any other Westin or Four Seasons, lacks personality & charm that the old building still has...
Our suite was obviously in the right building, beautiful, facing the Bund, the pearl tower & skyline.
Helas, the service in this establishment is not as world class as the name would suggest...not only the attitude but also the skills are falling short, nothing personal nor warm, the breakfast buffet feels like a mall's food court, only the concierge is trying hard in this hotel.
Too bad for this beautiful brand that deserves much better, especially in this very competitive environment...Peninsula on the Bund next time !

Room Tip: Have a drink at the Long bar, avoid the "M on the Bund" next block (pretentious tourist tr...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, October 29, 2013
Thank you very much for taking the time to write a review on Trip Advisor following your recent stay at Waldorf Astoria Shanghai on the Bund. We appreciate for your compliment on our heritage building and hotel location. We take your feedback on our service seriously and constructively, as it is through feedback from our guests that we are able to constantly improve our level of service. We hope we will be given an opportunity to change your impression.
Waldorf Astoria Shanghai on the Bund
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2013

This hotel is top-notch. The rooms are exquisite. The bathrooms large and immaculate. The Toto toilets have their own private room and they are the most modern I have ever seen. The staff is excellent as well. Restaurants offer a choice of Asian or western food, both prepared very well. I don't think you can do better than this hotel. Location perfect.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WaldorfAstoria2011, Marketing and Communication at Waldorf Astoria Shanghai on the Bund, responded to this review, October 29, 2013
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. We greatly appreciate your high esteem of our hotel location, room facilities, culinary as well as our services. We look forward to welcoming you back to Shanghai and our hotel in the near future.
Waldorf Astoria Shanghai on the Bund
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Waldorf Astoria Shanghai on the Bund? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Waldorf Astoria Shanghai on the Bund

Address: No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002, China
Phone Number:
Location: China > Shanghai > The Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Shanghai
#2 Romantic Hotel in Shanghai
#3 Luxury Hotel in Shanghai
#3 Spa Hotel in Shanghai
#6 Business Hotel in Shanghai
#350 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Shanghai on the Bund 5*
Official Description (provided by the hotel):
Combining the history and culture of the celebrated Shanghai Bund with a taste for 21st century sophistication, Waldorf Astoria Shanghai on the Bund offers a heritage ambiance, legendary service and timeless amenities to make your stay truly memorable and distinct. Housed within the two-building complex in phases are 260 well-appointed rooms and suites, stylish environments for dining and lounging, extensive banquet facilities with stunning views, luxury spa, fully-fitted gym ,free WiFi and more, all crafted onto a picture perfect setting that speaks volume of the grandeur and finesse that is uniquely ours. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Travelocity, Expedia, Orbitz, Hilton EMEA, Tingo, HotelTravel.com, TripOnline SA, BookingOdigeoWL, Hotels.com, Ctrip DaoDao, Priceline, Despegar.com, Otel and Venere so you can book your Waldorf Astoria Shanghai on the Bund reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Waldorf Astoria Shanghai On The Bund Hotel Shanghai

Owners: What's your side of the story?

If you own or manage Waldorf Astoria Shanghai on the Bund, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.