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“Excellent choise of hotel when visiting Shanghai” 5 of 5 stars
Review of GRAND MERCURE SHANGHAI CENTRAL

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GRAND MERCURE SHANGHAI CENTRAL
5.0 of 5 Hotel   |   No.330 Meiyuan Road, Zhabei District, Shanghai 200070, China (Formerly Grand Mercure Shanghai Zhongya By ACCOR,Grand Mercure Shanghai Zhongya) (Shanghai Railway Station)   |  
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Hotel amenities
Special Price
3 Nights Enjoy 20% Off
Ranked #86 of 3,976 Hotels in Shanghai
Certificate of Excellence 2014
Copenhagen, Denmark
1 review
1 helpful vote 1 helpful vote
“Excellent choise of hotel when visiting Shanghai”
5 of 5 stars Reviewed June 10, 2013

The hotel exceeded expectations for a hotel during our stay in Shanghai. Great service and rooms where everything worked perfectly. All the small details where in place. very good breakfast, nice gym and nice personnel. Location is almost perfect, only two metro stops away from Peoples Park but the hotel is only 50 meters away from the metro. From a frequent traveller I can only recommend this hotel!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Sales Coordinator at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, June 12, 2013
Dear 14JohnDK,

Thank you for your good comments and recommendations to Grand Mercure Shanghai Zhongya. Your satisfaction is the best encouragement for our work . We look forward to your revisit and wish you enjoy your every stay in our hotel.

Best regards,
Michelle Tao
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,077 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Kidderminster
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 9, 2013

We had an enjoyable two night stay in a very comfortable modern stylish room with all you require on holiday - comfortable bed and efficient shower. Very clean room and a good city view but with no traffic noise on 7th floor. Wifi and breakfast included. The hotel is a long taxi drive from the French Concession area.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Sales Coordinnator at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, June 12, 2013
Dear Ladywholunches,

Thank you for your good comments and recommendations to Grand Mercure Shanghai Zhongya. Guest comfort and well-being is our priority. We look forward to your revisit and wish you enjoy your every stay in Grand Mercure Shanghai Zhongya.

Best regards,
Michelle Tao
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed June 8, 2013

Stayed here on our honeymoon.. Big mistake.. Awful service!
Ordered food & drinks in restaurant on first night, after 2 cocktails on menu were out of stock and no sparkling water in stock either..ended up with a beer (which took 15 minutes to arrive)
Food worse however..ordered a steak and it had to be defrosted first so we waited 45min.
When it did come but before we could even take a bite ,the forgetful waitress earlier came over with the bill immediately to sign. Totally unacceptable as its wasn't a cheap meal where you can forgive poor service..(80gbp for 2 steaks)

On second night, ordered room service..no menu was left in the room so after calls to get one we ordered. Food came and all was fine, until 15 minutes later a knock came to say we needed to pay there and then for it. My husband asked for it to be charged to the room..but this didn't suffice. He had to get up and head down to reception to increase the deposit they take from you on check in.
To sum up this hotel and china..they are only happy when westerners are been ripped off..if they think they could be out of pocket (despite having your credit card info) they come knocking for payment!!
Very happy to be checking out.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Sales Coordinator at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, June 17, 2013
Dear karen1945,

Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Zhongya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,
Michelle Tao
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 8, 2013

I have to say it's pretty standard of a grand mercure, The level of comfort is very high and i have to say everything is as it should be. The train station entrance is also very close to the hotel making it very accessible.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Sales Coordinator at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, June 9, 2013
Dear Ickcee,

Thank you for your good comments and recommendations to Grand Mercure Shanghai Zhongya. Your satisfaction is the best encouragement for our work . We look forward to your revisit and wish you enjoy your every stay in our hotel.

Best regards,
Michelle Tao
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 5, 2013 via mobile

The Grand Mercure Shanghai is a very nice hotel. The room was large and very comfortable. The metro station is literally 100 feet from the front door, which can take you to People's square in less than 10 minutes. All of the things make for a great hotel in Shanghai. Service was just ok. Lots of employees standing near the door doing nothing. One last thing, as everyone seems to mention, BEWARE of scam artists or anyone trying to befriend you.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Sales Coordinatpr at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, June 9, 2013
Dear StandingByZed,

Thank you for your good comments and recommendations to Grand Mercure Shanghai Zhongya. We will continue to work hard toward a better service. Looking forward to your next stay.

Michelle Tao
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 4, 2013

Very nice property, actually I was surprised with how nice this hotel turned out to be. (actually I can not fault the hotel in way)

Nice comfortable bed (not hard). Stylish spacious rooms. Staff understand english and quest requests.

Not the best area, but there is a metro directly under the hotel, eg: Xintandi just 10 min or 4 stops.

Room Tip: High floor better room will give a view (and not be looking into the courtyard)
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Sales Coordinator at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, June 6, 2013
Dear SydneyTraveller001,

Thank you for your good comments and recommendations to Grand Mercure Shanghai Zhongya. Your satisfaction is the best encouragement for our work . We look forward to your revisit and wish you enjoy your every stay in our hotel.

Best regards,
Michelle Tao
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 of 5 stars Reviewed June 2, 2013

Stayed at the Grand Mecure Hotel in Shanghai in May 2013. Good value for money and well finished bedroom and bathroom compared to others. Very stylish hotel lobby and drinks bar. The reception staff spoke good English. The buffet breakfast was excellent with a good selection of food.

Great location if you are planning to use the Train system, with the entrance just around the corner of the entry to the hotel. A great home away from home

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Sales Coordinator at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, June 3, 2013
Dear Shane409,

Thank you for your good comments and recommendation to Grand Mercure Shanghai Zhongya. Guest comfort and well-being is our priority. We look forward to your revisit and wish you enjoy your every stay in Grand Mercure Shanghai Zhongya.

Best regards,
Michelle Tao
Sales Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GRAND MERCURE SHANGHAI CENTRAL

Address: No.330 Meiyuan Road, Zhabei District, Shanghai 200070, China (Formerly Grand Mercure Shanghai Zhongya By ACCOR,Grand Mercure Shanghai Zhongya)
Phone Number:
Location: China > Shanghai Region > Shanghai > Shanghai Railway Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotel in Shanghai
#54 Family Hotel in Shanghai
#65 Best Value Hotel in Shanghai
#80 Luxury Hotel in Shanghai
#85 Business Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:5 star — GRAND MERCURE SHANGHAI CENTRAL 5*
Number of rooms: 288
Official Description (provided by the hotel):
The GRAND MERCURE SHANGHAI CENTRAL is a brand new designer hotel ideally situated in a convenient city center location: guests can enjoy quick access to People's Square, Nanjing Road &the Bund. The hotel is only 12minutesaway fromboth Yu Garden or Xintiandi by taxi; 25 minutesaway from Shanghai Hongqiao Airport and 40 minutesaway from the Shanghai Pudong International Airport. With guest comfort and well-being as its priority, each of its well-appointed rooms & suites is a haven of comfort featuring full length glass windows;37-42 inch LCD TV screen with full laptop connectivity; internet and WIFI access; the finest in bathroom accessories with rainforest shower as well as luxury Pacific Coast bedding with 400 thread-count linen.At the GRAND MERCURE SHANGHAI CENTRAL Dining at both the Chinese and all day dining restaurants will be a delightful culinary experience, while relaxing at the chic lifestyle lounge-bar could well be a 24-hour indulgence.For leisure and entertainment, a range of facilities located on Level 6 includes a gymnasium and chess room.Keeping fit with the gymnasium's latest equipment will be a joy, as guests take in the panoramic view of the city and the natural light by day, and city lights by night.The Spa beckons with 11therapy rooms. Well known for its special spa treatment menus,pamper yourself and rejuvenate your mind and body with oils, aromatherapy or other beauty treatments.For events, meetings, conferences and weddings, a full complement of versatile meeting and banquet facilities include an elegant Ballroom that can cater up to 350 guests, four meeting rooms. A professional team of experts are on hand to tailor every occasion to the guest's requirements. ... more   less 
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Also Known As:
Grand Mercure Shanghai Zhongya Hotel Shanghai

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