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“Rather yes than not” 3 of 5 stars
Review of GRAND MERCURE SHANGHAI CENTRAL

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GRAND MERCURE SHANGHAI CENTRAL
5.0 of 5 Hotel   |   No.330 Meiyuan Road, Zhabei District, Shanghai 200070, China (Formerly Grand Mercure Shanghai Zhongya By ACCOR,Grand Mercure Shanghai Zhongya) (Shanghai Railway Station)   |  
Hotel website
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Hotel amenities
Special Price
3 Nights Enjoy 20% Off
Ranked #86 of 3,976 Hotels in Shanghai
Certificate of Excellence 2014
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Rather yes than not”
3 of 5 stars Reviewed March 12, 2013

Pros: Good location very close to exit 5 of subway (line 1, Shanghai railway station), sufficient sizes of rooms on the club floors, courteous staff. Kindly been given late check out at 6pm.
Cons: The receptionist could not understand why I ask a free upgrade, although I'm a Le Club gold member and tried to explain her and show the card. Unacceptable for Mercury quality of breakfast and snacks at happy hour in the Club lounge. Meager selection of soft and alcoholic beverages. Unpleasant (sewage) smell in elevators.
Air conditioning was out of duty (+30 C in the room) and although we were transferred to the suite (it was made very quick after our request to invite technical personnel) there was a same problem with the air conditioning.
A printer in the Club lounge is out of oder, a printer in the business center seems never used before me.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, March 13, 2013
Dear snwwnd s

Thank you for your choose the GRAND MERCURE Shanghai Zhongya . During stay the inconvenience to you and we apologize. The same time, we attach great importance to your comments, and have asked the relevant departments (Front Office,F&B,Engineering,Housekeeping) to strengthen the training and management of its staff, and have the opportunity to offer a better service for you in the near future. Look forward to your stay again.


regards

Jenny Yang
E-Commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,077 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Sao Paulo, SP
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 10, 2013

We stayed two excellent nights at the Grand Mercure. Our room - executive suite - was huge and very comfortable. The breakfast and the happy hour, both included in the price, were fantastic. The happy hour itself was equivalent to a good dinner. The location is handful, very close to the subway. All the staff was very gentle and helpful.
We heartily recommend this hotel!

Room Tip: If you can, choose executive suite or executive room.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, March 11, 2013
Dear Duduvida

Thank you very much for your great comment and recommendations, we look forward welcoming you back in the nearest future.



regards

Jenny Yang
E-Commerce Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jerusalem
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 10, 2013

We stayed in a delux room on the 22nd floor with free Wifi. The modern room was large and comfortable. Breakfast was rich. The staff was helpful and able to comunicate in English. The hotel's location is excellent - 30 seconds from the subway station - line 1, exit 5. Definitely recommended and a great value!

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, March 11, 2013
Dear abc846 :


We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Zhongya. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Jenny Yang
E-Commerce Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 9, 2013

The room we stayed in was brilliant. It was really large, modern, comfortable and you could tell that no expense had been spared to give you that little bit of luxury. Location was as good as you can expect in a large city, we had no problems getting taxis to get around and see the sights.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, March 11, 2013
Dear Flyingscotsmen :

Thank you for your great comment and recommendations, we look forward welcoming you back soon

regards

Jenny Yang
E-Commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chaville
Top Contributor
79 reviews 79 reviews
36 hotel reviews
Reviews in 52 cities Reviews in 52 cities
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed March 1, 2013

Troisième séjour en chambre exécutive avec accès à l’exécutive club lounge et certainement le dernier dans cet hôtel. Le Check in et out très compliqués et longs, le personnel est très mal formé et pas à l’écoute des clients. Pour le reste de l’hôtel, le personnel ne parle même pas l’anglais, ne comprends rien ( exemple : après avoir demandé de la « sparkling water » et l’ensemble du personnel du bar ne comprenant pas, nous montrons sur la carte la Perrier » mais le personnel ne comprends pas !!!Pour le l’exécutive club lounge, nous arrivons 4 minutes après l’heure ( 19H34 au lieu de 19H30 ) et il n’est plus possible de se faire servir !!Conclusions : nous favorisons un hôtel français à l’étranger, et non seulement personne ne parle français, presque personne ne parle anglais, aucun sens commercial, et du personnel très mal formé. Nous réservons environ 3 à 4 chambres en exécutive 3 à 4 fois par an et nous avons décidé cette fois ci de ne plus y retourner.

Third stay in an executive room with access to the executive club lounge and certainly the last in this hotel. The check in and out very complicated and time consuming, the staff is poorly trained and not listening to the customers. For the rest of the hotel staff did not even speak English, do not understand (eg after asking the "sparkling water" and all the bar staff did not understand, we show on the map the Perrier "but the staff do not understand! for the executive club lounge, we arrive 4 minutes after the hour (instead of 7:34 p.m. 7:30 p.m.) and it is no longer possible to be served! Conclusions: we favor a French hotel abroad, and not only nobody speaks French, almost nobody speaks English, no commercial sense, and very poorly trained staff. we reserve about 3 to 4 executive rooms 3 to 4 times a year and we decided this time not to return.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, March 6, 2013
Dear chav53
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Zhongya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,


Jenny Yang
E-Commerce Manager
Report response as inappropriate
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Singapore, Singapore
Top Contributor
86 reviews 86 reviews
62 hotel reviews
Reviews in 28 cities Reviews in 28 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed February 28, 2013

Staff who handled check in was far below average. Room Card was not handled over but just 'thrown' onto the check in desk. When asked for another card, he cautioned that if I dont return, I shall be penalised. Breakfast area was dimly lit and cramp with too many tables and pillars. staff was cutting raw meat and the handled cooked food without gloves or washing hands
Lousy feeling.Wont return even though the location is near train station and subway.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, March 5, 2013
Dear
Thanks for staying with us during your last trip in Shanghai, I am sorry that your experience did not meet your expectation, we are already provid complimentary WIFI from the 17th to 28th floor as well as in executive floors and lunge, all public areas and restaurant of the hotels.

At the same we are already asked the relevant departments (Front Office & Food and beverage department) to strengthen the training and management of its staff, and it is our hope that you will give us the opportunity to better serve you in the near future.


regards

Jenny Yang
E-Commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
2 reviews
4 of 5 stars Reviewed February 27, 2013

Better service than last time I stayed. Great location, subway station next by.
Lobby has free wifi, you do need to pay the internet fee in the room. If you ask the hotel to call the taxi for you, taxi driver will charge you extra fee for the calling service.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureShanghai, Manager at GRAND MERCURE SHANGHAI CENTRAL, responded to this review, March 5, 2013
Dear
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Zhongya.
We look forward welcoming you back soon.




regards

Jenny Yang
E-Commerce Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about GRAND MERCURE SHANGHAI CENTRAL

Address: No.330 Meiyuan Road, Zhabei District, Shanghai 200070, China (Formerly Grand Mercure Shanghai Zhongya By ACCOR,Grand Mercure Shanghai Zhongya)
Phone Number:
Location: China > Shanghai Region > Shanghai > Shanghai Railway Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Romantic Hotel in Shanghai
#52 Family Hotel in Shanghai
#67 Best Value Hotel in Shanghai
#80 Luxury Hotel in Shanghai
#85 Business Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:5 star — GRAND MERCURE SHANGHAI CENTRAL 5*
Number of rooms: 288
Official Description (provided by the hotel):
The GRAND MERCURE SHANGHAI CENTRAL is a brand new designer hotel ideally situated in a convenient city center location: guests can enjoy quick access to People's Square, Nanjing Road &the Bund. The hotel is only 12minutesaway fromboth Yu Garden or Xintiandi by taxi; 25 minutesaway from Shanghai Hongqiao Airport and 40 minutesaway from the Shanghai Pudong International Airport. With guest comfort and well-being as its priority, each of its well-appointed rooms & suites is a haven of comfort featuring full length glass windows;37-42 inch LCD TV screen with full laptop connectivity; internet and WIFI access; the finest in bathroom accessories with rainforest shower as well as luxury Pacific Coast bedding with 400 thread-count linen.At the GRAND MERCURE SHANGHAI CENTRAL Dining at both the Chinese and all day dining restaurants will be a delightful culinary experience, while relaxing at the chic lifestyle lounge-bar could well be a 24-hour indulgence.For leisure and entertainment, a range of facilities located on Level 6 includes a gymnasium and chess room.Keeping fit with the gymnasium's latest equipment will be a joy, as guests take in the panoramic view of the city and the natural light by day, and city lights by night.The Spa beckons with 11therapy rooms. Well known for its special spa treatment menus,pamper yourself and rejuvenate your mind and body with oils, aromatherapy or other beauty treatments.For events, meetings, conferences and weddings, a full complement of versatile meeting and banquet facilities include an elegant Ballroom that can cater up to 350 guests, four meeting rooms. A professional team of experts are on hand to tailor every occasion to the guest's requirements. ... more   less 
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Also Known As:
Grand Mercure Shanghai Zhongya Hotel Shanghai

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