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“Will recommend this great hotel!” 4 of 5 stars
Review of Hotel Indigo Shanghai on the Bund

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Hotel Indigo Shanghai on the Bund
4.5 of 5 Hotel   |   No.585 Zhongshan East Second Road, Huangpu District, Shanghai 200010, China (The Bund)   |  
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Ranked #8 of 3,976 Hotels in Shanghai
Vancouver
Top Contributor
86 reviews 86 reviews
29 hotel reviews
Reviews in 49 cities Reviews in 49 cities
82 helpful votes 82 helpful votes
“Will recommend this great hotel!”
4 of 5 stars Reviewed June 26, 2014

We stayed at the Indigo back in April and we loved our stay. Its traditional Chinese touches mixed with modern design makes it the perfect pied a terre in Shanghai.
The staff is very kind and helpful, the views are fantastic and the breakfast is to die for. We also liked the fact that we could just walk up the Bund for dinner and walk to the Old Town gardens as well. I would definitely recommend this place to anyone going to Shanghai.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai_Indigo, General Manager at Hotel Indigo Shanghai on the Bund, responded to this review, July 5, 2014
Dear Najebo -

We are all so glad that you really enjoyed your time with us here at Hotel Indigo. Yes the hotel is a great combination of traditional and modern Chinese design used in a way to be both playful and respectful of this amazing city we find ourselves in. Of course, our location in one of a kind and offers views that no other hotel in the city can boast... but it is you comment about the friendliness of the staff and the level of service which you received which puts a smile on my face as I know how hard the team work to make sure each guest has a fantastic stay with us. In fact, we have been working on our breakfast product and service really focusing on both over the last 9 months and the response has been great - do we get it right ever time every day - no ... but it is through listening to our guests and actively trying to improve that number continues to increase with every new guest.

We look forward to having you back to Shanghai soon - would love to personally introduce you to our new Quay Lunch and Dinner menus which really introduce some fantastic new local dishes and flavors that I am sure will delight you as well.

Christoph
General Manager
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984 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
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English first
Shanghai, China
Top Contributor
84 reviews 84 reviews
62 hotel reviews
Reviews in 41 cities Reviews in 41 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed June 22, 2014 via mobile

A return guest to hotel indigo after a year absence and everything was perfect.

With greetings by all staff - genuinely happy to see me return. Abundant smiles. Warm welcomes.

The breakfast is fab. Fresh. Quality. Variety.
The rooms well kept and maintained ... As new!
The service throughout amazing.
Char Bar terrace best spot in town to get a drink ... And about to get bigger!

Hats off to this amazing team for making my stay so special!

Oh. Almost forgot!
BREATHTAKING VIEWS!

Stayed June 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai_Indigo, General Manager at Hotel Indigo Shanghai on the Bund, responded to this review, June 23, 2014
Greetings thomas_destination

The team here at Hotel Indigo are most proud of the ever growing number of return guests we have the pleasure of welcoming back and creating new wonderful memories with. It's one thing to select this fun and vibrant hotel the first time but given the amazing number of competitors you have the opportunity to select from when visiting Shanghai it is our singular focus to ensure you have a fantastic stay with us each time in order to first win and then nurture your loyalty.

On behalf of the entire team thank you for returning to Hotel Indigo your home away from home when in Shanghai and we look forward to your next visit when in fact we will be able to introduce you to our recently completed expansion of both Charbar and Char Dining. As we continue to strive to keep the experience fresh for our new and returning guests.

Christoph
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dana Point, California, United States
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 21, 2014

Here for the weekend on my own prior to meeting with local colleagues, so I wanted somewhere cheerful and self contained to get some work done and then relax prior to a busy work week.

It's a very nice building, clean, highly decorated. Fine bed, good work-space, excellent bath facilities. But I'm sure there was no mention of the construction which has eliminated the best restaurant and closed the terrace, leaving only the cafe'/breakfast buffet available for meals.

The menu is extremely limited, food is indifferently prepared and sloppily served. The restaurant service is shockingly bad, as if the entire team is new and untrained.

I guess if you only want to sleep and you like the view it's an OK place, but then you are paying for full service aren't you?

Room Tip: Views are really spectacular but the river walk is NNW of the hotel so really only rooms on that cor...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo Shanghai on the Bund, responded to this review, July 8, 2014
Dear Walter T,

Thank you for taking the time to relay your comments regarding our property during your recent stay. I am pleased that you found our hotel and some of its amenities convenient for your needs.

Please accept our sincerest apologies you were not satisfied with the level of service received and for any inconvenience you have encountered particularly with the renovations. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction.

Again, thank you for your time and we hope to have an opportunity to serve you again.

Best Regards,

John O
Case Manager
IHGCare
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Shanghai, China
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 21, 2014

I and my girlfriend stayed at this hotel in May. So this is a delayed review. Overall, this is a great hotel at a nice location. We had a very pleasant stay.

We had a city view room. The room is a bit small but clean, stylish and comfortable. The front desk staffs are friendly. I like the fact they served the tea during the check-in process, which is a bless in the hot summer. I also enjoyed the traditional Shanghai "Big White Rabbit" candies, which brought back my childhood memories.

There is a nice roof-top bar, which offers a nice view of the bund from different perspective. The view might not be as impressive as the view you might get from other roof top bars in the center of the bund, which overlooks the finance district in Pudong. However, the view is still thoroughly enjoyable, giving you a different angle. Plus it is very quiet and relaxing.

The location of the hotel is a bit far away from the busy central bund area. It will take some amount of walk to the center of the bund. It took me around 20 minutes to get to the central bund area. The walk can be enjoyable, since you will walk on the pedestrian walkway right next to the river. There is no subway station nearby so that you need to grab a taxi or take bus #55 to your hotel. Also, there are not many restaurants near the hotel within walking distance. You need to go somewhere toward the central bund area to get more options.

Overall, we enjoyed our stay and will go back again.

Overall, we both enjoyed the stay

Room Tip: If you can afford, get a room with river view. The view is impressive.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai_Indigo, General Manager at Hotel Indigo Shanghai on the Bund, responded to this review, June 23, 2014
Dear europe61,

As they say - better late than never! We here at Hotel Indigo really appreciate the time you have taken out of your busy day to share with us your recent experience.

An experience which speaks of many of the little things we do here to make our guest's stays both memorable and enjoyable. The white complementary rabbit candies found in each room are just one such touch - a nostalgic connection to many of our childhoods or an introduction to something whimsical and local.

Judging by your location you are a resident of Shanghai which makes your review that much more special given your knowledge of the city and opportunity to select from so many other hotels - we certainly do hope we can welcoming you and your girlfriend back to Hotel Indigo soon.

I would be my personal pleasure to meet you then in person.

Christoph
General Manager
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Sydney, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 21, 2014

After researching hotels on trip advisor and being our first trip to Shanghai decided to try the Indigo. Wow what a fantastic hotel ! We thoroughly enjoyed all aspects of the Hotel. We booked a river view room to take in the atmosphere of Shanghai and couldn't have been happier. The hotel is an easy walk to the bund and a good central location. We found the staff very attentive and the breakfast and restaurants outstanding. Make sure you try the rooftop bar at dark to take in the views of this amazing city. If you are planning on a visit to Shanghai you cant go wrong with the Indigo.

Room Tip: Spoil yourself and get a river view room
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai_Indigo, General Manager at Hotel Indigo Shanghai on the Bund, responded to this review, June 23, 2014
Greetings griswalds59-

It is Fantastic to see how powerful the frank and candid reviews on TripAdvisor can make finding the perfect hotel such a pleasure. We here at Hotel Indigo understand the critical importance of making sure that each of our guests leave having had a pleasurable and memorable stay. Certainly, we always find ways to improve our facilities and services often with the direction of contributors such as yourself. Yet it is always a thrill to read of yet another guest who has enjoyed their stay with us and shares their experience with all to read.

Thank you and we look forward to welcoming you back upon your return to Shanghai.

Christoph
General Manager
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Dubai
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed June 19, 2014

The hotel is very close to Shangai main attraction "The Bund". The main highlight of the hotel is the location. Complementing to it, the service, ambiance and rooms are very good. The hotel is good for a both business and leisure.

Room Tip: Take a high floor room facing the river for better view.
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai_Indigo, General Manager at Hotel Indigo Shanghai on the Bund, responded to this review, June 19, 2014
Dear Sri _Travels


Thanks for taking the time to share with us your impressions of your recent stay with us here in Shanghai. Absolutely right, there is no other hotel in Shanghai that offers the special perspective of the Bund and Pudong which we are able to here at Hotel Indigo. However, location can only take you so far and we strive to back this up with personalized relevant service and a collection of fun and quirky guest amenities which make each guest's stay special.

Look forward to welcoming you back to Shanghai soon.

Christoph
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 17, 2014

I stayed here whilst on a business trip so got the experience the meeting facilities as well as being a "regular guest"
The management is superb, the GM was constantly in and around the hotel making sure all was OK and making pleasant conversation. The staff's English was a hundred times better than a larger international hotel I also stayed at on this trip, and you can tell their training is excellent, but i think they have also been carefully selected as their attitudes and persona's were just lovely.
Breakfast, lunch and dinner were all great, as well as the snacks between meetings. I used to work in events and have had my fill of dry sandwiches and muffins, but here there was something different everyday and it was always interesting and delicious east meets west cuisine.
The location is great, and there is so much info in the rooms on the local area. The rooms themselves are beautiful and if i'd had a bigger suitcase I would have considered stealing the pillows ;)

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai_Indigo, General Manager at Hotel Indigo Shanghai on the Bund, responded to this review, June 18, 2014
Greetings ameliamayq-

Thank you so much for sharing your observations from your recent stay with us here at Hotel Indigo. I am thrilled that you were able to experience our meetings space and the special way the team imbue each coffee break and meal break with that special Indigo charm and attention to detail. In fact, many of our guests are not even aware of the meeting space on the 5th floor or the fact as a hotel guest you have an opportunity to use our various board rooms and meeting facilities for 2 hours on a complementary basis once during each of their stays.

I certainly hope we will have the opportunity to welcome you back to hotel Indigo and Shangahi again soon.

Christoph
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Shanghai on the Bund

Address: No.585 Zhongshan East Second Road, Huangpu District, Shanghai 200010, China
Phone Number:
Location: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 3,976 Hotels in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Indigo Shanghai on the Bund 4.5*
Number of rooms: 184
Official Description (provided by the hotel):
Hotel Indigo Shanghai on the Bund, Hotel Indigo's first property in Asia Pacific, sits directly on the Huangpu river front, Hotel Indigo assures not only spectacular views of both the historic Bund and dramatic Pudong skylines, but an upscale boutique hotel experience where the focus is on inspired service, fresh and vibrant design reflecting the local neighborhood, and providing guests with an authentic taste of today's shanghai, where old and new converge. ... more   less 
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