We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel with excellent service” 5 of 5 stars
Review of Pei Mansion Hotel

Save Saved
You added Pei Mansion Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Pei Mansion Hotel
5.0 of 5 Hotel   |   No.170 Nanyang Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #72 of 3,741 hotels in Shanghai
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
“Nice hotel with excellent service”
5 of 5 stars Reviewed September 14, 2013

Pei Mansion is a small hotel in an old mansion in the center of Shanghai. The location is great - walking distance to Jing'an Temple and Nanjing West Road (shopping district). Taxis to the Bund are around 30 RMB. The rooms are clean, neat and have a Jacuzzi.

What made this hotel exceptional for us was the service. Staff was extremely attentive since the very beginning. I lost some money on the floor of the entrance hall and they brought it to the room immediately. Before we left it was raining and rush hour, so it was very hard to get a taxi. Subsequently two staff members went to different streets to stop a taxi for us to get to the airport and finally managed to do so. We recommend this hotel to everybody who prefers a nice, small hotel with great service to one of the multinational chains.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina W, Manager at Pei Mansion Hotel, responded to this review, December 15, 2013
Service is everything for a hotel. And thank you for your really really good reviews . We are always at your service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

41 people have reviewed this hotel

Traveler rating
    26
    8
    7
    0
    0
See reviews for
3
11
3
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 20, 2013

We were attracted by the historical significance and the location of the hotel, we stayed there for two nights, and we were somewhat disappointed. Taking a closer look, the hotel and the room needs maintenance. The breakfast is very average by any standard (both asian foods and the western foods), we have to have another breakfast in the nearby restaurant on the second day. If the hotel is in the bed and breakfast category, then it lacks a common room to sit and chat, if it is a hotel, it lacks the quality service. I would not plan to stay here again if I am in the area, will look for other choice.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina W, Manager at Pei Mansion Hotel, responded to this review, December 15, 2013
Thanks for your reviews, and we really want you to come back to see more about our hotel . Please give us a chance to offer more service to you . Hope to see you again in Pei Mansion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 12, 2013

Off Nanjing West Road, just a few hundred meters from Shanghai's main shopping artery, is this small hotel, located in the building that IM Pei's family lived in. The garden and the outside of the hotel already takes visitors back in time, but the interior is even more lovely and a throw back to the early 20th century. The room I stayed in was not too big, but sufficient. The bathroom was very spacious by Chinese standards and well appointed. I have not eaten at the hotel, so I can't comment on the food, and I only had cursory contact with the staff.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina W, Manager at Pei Mansion Hotel, responded to this review, December 15, 2013
Thanks for your genuine review. And we look forward to welcome you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 3, 2012

Stay here for 3 nites. The mansion is so lovely & elegently decorated making the whole place so comfortable and homely. Staff are very friendly and helpful - no problem understanding me. I love the chinese brekkie - sufficient & tasty. My room is a non-smoking room but one the second nite i can smell the cigarette smell in my room - i guess must be from the ventilation? A little hiccup on the TV reception on the 3rd nite but the hotel has it fix the next day. A little advice for those who do not enjoy walking - the nearest subway station is about 10-15mins walk and it is not easy to get a cab from the hotel (but u can always ask the hotel to call for u) Overall I enjoy the stay and will return for my next holidays in SH

Room Tip: My room no is 4005 near to the lift, I love the jacuzzi in my room - a nice dip after a day of walki...
See more room tips
  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina W, Manager at Pei Mansion Hotel, responded to this review, December 15, 2013
Holding the deep valley , living in the center of the city. Classical mingled with modern, elegance together with luxury. The Pei Mansion which is first built in 1934 bring you into a dream place mixing the history and reality. So good to see you love the deco, it is the strong supporting to us . And sorry about the cigarette smell in the room, we will improve it .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 27, 2012

Pei Mansion is a very charming art deco building in a very strategic location, right off Nanjing Lu. The place is beautiful, it has a nice little garden, the rooms are nice and charming....but the service is not at all a 5 star service!
First of all, the staff english is very poor (unacceptable in a 5 star hotel). The first night I asked for a pillow and the receptionist had to come to my room to see what is a pillow.
The first day they forgot to tell us that the breakfast room was unavailable, so we had breakfast in the garden, which was very pleasant. The breakfast was basic, we asked for some bread and jam and a fruit salad and it was ok...nothing amazing but I guess this is what we asked for.
The second day we had breakfast in the breakfast room. To get to this room, we passed on a corridor where we found a huge basket of laundry...and kitchen doors which were left open. Not something a 5 star hotel would like to show you.
The breakfast was also quite mediocre, and served in a room with a waiter who just kept on sniffling loudly while he was serving the breakfast tables. And the way he did put the table, was again not a 5 star hotel...rather a 3 star. He forgot the spoon, he just threw the little jams on our table without a plate, it was just not nice.
Due to this, on the last day of our stay we decided to have breakfast in the room. In this case, they just did everything wrong! Brought breakfast just for one. Then they forgot the bread. Then they forgot the jam/marmalade...since we first got our breakfast we had to wait 20more minutes to get everything settled....
It is too bad that such a nice and pleasant location is managed in such a careless way: the experience is definitely NOT a 5 star hotel. However, if you just need a very nice place to stay in Shanghai and the location is ok for you and you find a nice low rate I guess it is an interesting experience and a beautiful venue. Just be sure you manage your expectations!

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina W, Manager at Pei Mansion Hotel, responded to this review, December 15, 2013
Dear Guest:
We are sorry that our breakfast bring you lots of inconvenience. Since the middle of this year, we had lots of changes of hotel. Not only breakfast but also the staffs` English. Thanks for your review, it is help us a lot. We really want you to come back again ,see a new Pei Mansion.

Assist General Manager: Selina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Philippines
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 7, 2012

During my trip to Shanghai last November, I purposely booked at different hotels, two to three nights per property, to experience different Shanghai accommodations. And while I knew it was a bit of a hassle to have to check-out and check-in again in another location, I didn't really mind the extra effort.

One of the hotels I booked at is Pei Mansion Hotel. Reading the reviews at TripAdvisor and checking out their website, I thought that this old mansion, formerly owned by the family of I.M. Pei, was very quaint. Arriving at the property, I felt that I had made the right choice. It's location is just a stone's throw away from West Nanjing Road. Very accessible and centrally located. Like in the photos on their website, the hotel looked promising. Its architecture and interior design were very charming. Then when we were brought to our room, it was tiny. I'm thinking it was less than 20 square meters. The room was just a little bigger than the bed. The windows were sealed and had no view. The bathroom was okay in size as it had a whirlpool tub for two, a separate shower enclosure, and one of those Japanese style water closet with heated toilet seat and a bidet. The amenities were from L'Occitane, so that's good.

Now, the problems... on our first night, the air conditioner was not cooling down the room. Even though it was already November then and the weather was cool, the room was uncomfortably warm. We had a hard rime sleeping. We had to ask them the following morning to have it fixed. The breakfast, we tried both the Chinese and Western breakfast on different days and both were forgettable. The dishes were cold and bland, and was served inside our tiny bedroom. They claim they don't have a breakfast room. The staff weren't really friendly. They do not really greet or say hello. They didn't even say goodbye when we checked out. And on several occasions when we were coming or going, a group of staff would hang out by the corridor near our room to smoke. I believe that these problems are attributed to the lack of training of both the staff and management. Despite the tiny room that was given to us, I believe that we still could have had a good experience if the staff were friendlier and more service oriented. This hotel needs to improve on management skills and service training.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina W, Manager at Pei Mansion Hotel, responded to this review, December 15, 2013
Dear Guest:

Thanks for your review, and as your review, I knew that you are really a nice people and understanding us very much. Since this year, we changed a lot. Not only service ,but also breakfast style. Now we have a nice breakfast ,and all our staffs are friendly . I really want you to come back ,give us a chance to see a new hotel.

Best Regards

Selina

Assist General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
77 reviews 77 reviews
44 hotel reviews
Reviews in 47 cities Reviews in 47 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed December 30, 2011

We toured China for one month and we chose this hotel and paid a premium. We could not wait to check in as we had just spent 48 hours on a train from Lhasa, Tibet and were ready for a bit of luxury. The hotel certainly has the feel of a converted mansion with narrow corridors and one small elevator.

The room was absolutely sumptuous with antique Chinese style furniture. It was fairly large with a king size bed, an armoire and a heavy, oversized writing desk. The bathroom was equally luxurious with a large, glass enclosed shower and jacuzzi. The toilet was very modern although I could never figure out what the various buttons were for. One major problem with the hotel was the water supply. The shower water smelled so bad one shower was all I could muster and that was with my mouth closed tightly. Even my husband with his impaired sense of smell agreed.

The included breakfast was also not very good. It was served in the room on a tray with choices made by the hotel. The tray was always covered with spilled coffee and much of the food we did not eat. It seemed very wasteful.

The service in the hotel was nonexistent. There was a group of local Chinese bureaucrats coming in for a meeting and this was the entire focus of the staff of the hotel. In addition, every day, just around the corner from our room on the way to the elevator, there was a bin of dirty linens. This place has an incredibly beautiful facility without any management that knows how to run a luxury hotel.

If you are coming to Shanghai, stay on the Bund, in a room with a great view of the water. I wish I had.

  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Pei Mansion Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pei Mansion Hotel

Address: No.170 Nanyang Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai > Jing'an Temple
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #72 of 3,741 hotels in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pei Mansion Hotel 5*
Official Description (provided by the hotel):
Originally built in 1934, the building was designed for the family of the famous architect I.M. Pei (Louvre Pyramid, Paris). The PEI Mansion with its lush garden, is a luxurious oasis set in middle of downtown Shanghai. With its unique historical heritage, the PEI Mansion captures the essence of old Shanghai, a period when this great city was considered the ‘Paris of the Orient’. The building design reflects this wonderful by gone era with its graceful fusion of Classic French and Asian architecture that made Shanghai one of the world’s most beautiful and elegant cities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Expedia, Travelocity, Priceline, Ctrip DaoDao, Tingo, HotelsClick, TripOnline SA, BookingOdigeoWL, Venere and Otel so you can book your Pei Mansion Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Pei Mansion Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.