Pei Mansion is a very charming art deco building in a very strategic location, right off Nanjing Lu. The place is beautiful, it has a nice little garden, the rooms are nice and charming....but the service is not at all a 5 star service!
First of all, the staff english is very poor (unacceptable in a 5 star hotel). The first night I asked for a pillow and the receptionist had to come to my room to see what is a pillow.
The first day they forgot to tell us that the breakfast room was unavailable, so we had breakfast in the garden, which was very pleasant. The breakfast was basic, we asked for some bread and jam and a fruit salad and it was ok...nothing amazing but I guess this is what we asked for.
The second day we had breakfast in the breakfast room. To get to this room, we passed on a corridor where we found a huge basket of laundry...and kitchen doors which were left open. Not something a 5 star hotel would like to show you.
The breakfast was also quite mediocre, and served in a room with a waiter who just kept on sniffling loudly while he was serving the breakfast tables. And the way he did put the table, was again not a 5 star hotel...rather a 3 star. He forgot the spoon, he just threw the little jams on our table without a plate, it was just not nice.
Due to this, on the last day of our stay we decided to have breakfast in the room. In this case, they just did everything wrong! Brought breakfast just for one. Then they forgot the bread. Then they forgot the jam/marmalade...since we first got our breakfast we had to wait 20more minutes to get everything settled....
It is too bad that such a nice and pleasant location is managed in such a careless way: the experience is definitely NOT a 5 star hotel. However, if you just need a very nice place to stay in Shanghai and the location is ok for you and you find a nice low rate I guess it is an interesting experience and a beautiful venue. Just be sure you manage your expectations!
- Official Description (provided by the hotel):
- Originally built in 1934, the building was designed for the family of the famous architect I.M. Pei (Louvre Pyramid, Paris). The PEI Mansion with its lush garden, is a luxurious oasis set in middle of downtown Shanghai. With its unique historical heritage, the PEI Mansion captures the essence of old Shanghai, a period when this great city was considered the ‘Paris of the Orient’. The building design reflects this wonderful by gone era with its graceful fusion of Classic French and Asian architecture that made Shanghai one of the world’s most beautiful and elegant cities. ... more less
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