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“Looks Five Star but....” 3 of 5 stars
Review of Royal Tulip on the Beach Shanghai

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Royal Tulip on the Beach Shanghai
5.0 of 5 Hotel   |   No.1 Xincheng Road, Jinshan District, Shanghai 200540, China   |  
Hotel amenities
Ranked #700 of 4,068 Hotels in Shanghai
China
Level Contributor
63 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Looks Five Star but....”
3 of 5 stars Reviewed December 19, 2012

From all appearances, this looks like a five star hotel. It has well-appointed, spotless, air-conditioned rooms with fast wi-fi, separate bath and shower and large comfortable beds. Our room also had a lovely view of a pretty park. Unfortunately, as with many upmarket hotels in China, service barely reaches one star.

We visited in winter which means they are probably running a skeleton staff. Was that any reason for the porter to take our bag up in an elevator while he directed us to climb a huge flight of stairs to the lobby? Not the best greeting. The two sullen girls at reception had to ring for someone who knew how to do a passport check-in. They then squinted and frowned and acted like it was a major drama because we wanted a queen bed (as per our elong booking) and they had booked us into a twin room. There are a hundred rooms and twenty guests at most. Really, the change shouldn't need THAT much huffing and puffing. The lacklustre service remained throughout our stay. No-one brought us a menu in the lobby lounge (the apathetic waitress just stood around looking...well....apathetic whilst the waiter chatted on his phone.

Most of the food outlets were closed so we went to the French-Vietnamese restaurant near the "Bailian" Shopping Center. What a contrast! Friendly, warm greetings, courteous staff and pleasant atmosphere. This only highlighted the empty, austere milieu back at the Golden Tulip.

Obviously, this hotel depends on sporting events during the summer when it probably runs at near or full capacity. Clearly, they don't care too much for the poor, brave souls who venture to stay near the murky, artificial beach in winter.

Other factors that might prove annoying are the lack of English throughout the hotel and only one English TV channel. In fact, the only English used during our stay was upon check-in when one of the receptionists asked, "Pay renminbi or American dollar?" If she had looked at our passport she would have seen that we are Australian.and have lived in China for eight years. The rain shower also lacks pressure which basically reduces it to being a drizzle shower.

The breakfast is standard Chinese fare. It is adequate but uninspiring. As I left the hotel at eight o'clock in the morning, I could barely see my way from the lift to the lobby. The lights had been turned off, which would be fine on a sunny summer's day but on a cold, wet, winter's morning the lobby looked like a struggling hostel trying to save power, not part of an international, five star chain as it purports to be.

Golden Tulip is a European chain. The hotel has many of the attractive features you would expect from a continental hotel. It's a pity they haven't managed to export some European savoir-faire to their staff.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank lianhualu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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32 reviews from our community

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  • More
Winters, CA
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed October 7, 2012

This hotel had large, modern, stylish rooms (I could could lift the blinds from my bathroom if I wanted to look out to the ocean while I bathed), and an excellent breakfast buffet. I had no trouble communicating with the staff in English.
I would have given this hotel a "5" if they had only ben willing to turn the AC on. It wasn't hot outside (a nice upper 70's F) but this isolated high-rise really bakes in the sun, and the rooms were in the upper 80's during the day, lower 80's at night. There's a tiny (1 ft2) window you can open, but that's it. All the guests had their doors into the hall open during the day, because the rooms were sweltering. But at night, you have to close the door, and it's hard to sleep. The management repeatedly assured us that the AC had been fixed/turned on/would be fixed soon, but no luck in three days. I think the AC is simply turned off come October, and the guests can like it or lump it.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Macaw01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sorsogon, Philippines
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 21, 2011

I set my expectation very low with this hotel. No English review so far here in tripadvisor and none is much written about the hotel aside from its official website. I honestly dont know what to expect from this hotel far far from downtown Shanghai.

The hotel is massive. It will give you the space you need and much much more. Our room was upgraded from a deluxe seaview room to a deluxe seaview suite due to high occupancy. The suite is much bigger than the whole 2nd floor of our apartment with floor to ceiling glass window. It has a walk thru closet, bath tub, separate toilet and bath, living room, working desk and the bedroom with a bonus day bed.

You will wake up to the unobstructed view of the Hangzhou Bay. If you love just lying in bed and enjoying the view, this is it for you.

There is free broadband internet in the room which is a big plus.

The breakfast can be better but good enough even for vegetarians. There are just so many guests at the time we were there.

A leisurely walk from the hotel is the City Beach and maple tree lined streets to the busy part of Xincheng Road.

The staff can all speak in English enough for you to understand and converse. They are all very helpful in all questions and request. We went to Jinshan via public transportation, it was far but not difficult to locate as it is widely known in the area. Hotel staff will call taxi for you and it will be metered with receipt once you alight.

I really fell inlove with Jinshan because of Royal Tulip on the Beach.

Room Tip: Get the seaview room, it is definitely worth it.
See more room tips
  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank malakawon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Tulip on the Beach Shanghai

Address: No.1 Xincheng Road, Jinshan District, Shanghai 200540, China
Location: China > Shanghai Region > Shanghai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #700 of 4,068 Hotels in Shanghai
Price Range (Based on Average Rates):
Hotel Class:5 star — Royal Tulip on the Beach Shanghai 5*
Number of rooms: 302
Reservation Options:
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