We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“One of the best...” 5 of 5 stars
Review of The Puli Hotel and Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save Saved
You added The Puli Hotel and Spa to your Saves list
The Puli Hotel and Spa
5.0 of 5 Hotel   |   No.1 Changde Road, Shanghai 200040, China (Jing'an Temple)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #3 of 3,849 Hotels in Shanghai
London
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“One of the best...”
5 of 5 stars Reviewed November 21, 2012

This hotel is a success on every level: design and interior decor is understated, creative and genuinely fresh. Services and facilities are of exceptionally high standards; staff are effective and gym, pool and spa wonderfully tranquil spaces. Rooms are inventive without too much fuss - materials complement and of evident quality.

The bar and restaurant are once again of a very high standard but perhaps (in the case of the bar) lacking atmosphere, being on the ground floor and too close to the reception area. Overall, I can not recommend this hotel highly enough. It is an inspiration for the bland chains that dominate.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_B_Tibaldi, General Manager at The Puli Hotel and Spa, responded to this review, November 22, 2012
Dear Guest,
Thank you for commenting on your recent stay with us at The PuLi Hotel and Spa and for your fabulous feedback. As Shanghai's first urban resort, and on the back of its strong conceptual principals, the guest experience is geared to reach out to the great and growing number of guests that want a different, authentic but quintessentially contemporary and luxurious experience during their stay in Shanghai.
We look forward to your next visit!
Sincerely,
Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

808 reviews from our community

Traveler rating
    614
    158
    28
    5
    3
See reviews for
66
216
63
263
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Amsterdam, The Netherlands
Top Contributor
54 reviews 54 reviews
51 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 20, 2012 via mobile

I stay about 3 months a year in hotels and this hotel is the best in everything! Best rooms, service, food, gym and spa! The only bad thing is that after comming here 5 or 6 times, i have still never seen Shanghai as i prefer to stay in the hotel.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan_B_Tibaldi, General Manager at The Puli Hotel and Spa, responded to this review, November 21, 2012
Dear Guest,

What a fabulous review indeed! All my colleagues at The Puli Hotel and Spa will be very happy to read about your experiences.
We can't wait to welcome you back to Shanghai in the near future.
A bientot!

Sincerely,

Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 13, 2012

A very modern and trendy hotel with spa facilities. The hotel is very new and the room was spacious and bright. The bed was extremely comfortable. The mini bar was free and topped up everyday which was nice touch. Free wifi available. They have a really good spa there. A huge jacuzzi,steam and sauna room and gym were some of the other facilities available. They also had a very nice heated indoor lap pool.
I didn't try the restaurants and had room service. Food was brought promptly and was decent though the in room dining menu was a little limited.
They had an outdoor garden terrace that one could have drinks on warmer days which looked like a great place to chill and have drinks. The signature long bar where one could have drinks, wasn't as inviting given the set up.
Hotel staff were friendly. There were 2 things though that perhaps could have been better:
1. The water pressure in the room could have been stronger
2. The concierge service could have been better. I was unable to get anyone's attention even though they saw me but the numerous staff were apparently too busy to attend to me. i didn't get served in the end and left.
That saying I would definitely stay here again. Great place to unwind after work if you're on a business trip.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_PuLi_GM, General Manager at The Puli Hotel and Spa, responded to this review, November 14, 2012
Dear Guest,

We very much appreciate the time and effort you took to review your recent visit with us at The PuLi Hotel and Spa.

Thank you for your overall great comments - rest assured that I have since held a meeting with my colleagues at the Reception to ensure we recognize all of our guests - at all times; the water pressure in your room has also been looked into and resolved - please accept my sincere apologies for the disappointment you encountered.

We look forward to welcoming you back in the near future and remain,

With kindest regards,

Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 10, 2012

Unfortunately my stay here was too brief - one evening with an early morning departure. That being said the hotel is beautiful - from the moment you arrive the experience is professional, the environment low key but very elegant - well-designed contemporary Chinese interiors. Highly recommended.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_PuLi_GM, General Manager at The Puli Hotel and Spa, responded to this review, November 12, 2012
Dear Guest,

What a great review - thank you for taking the time to post your experience with us at The PuLi Hotel and Spa. We hope your onward travels were smooth and look very much forward to your next visit!

Sincerely,

Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Lafayette
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 6, 2012

I got a great deal on the Ctrip website. The location is great, in the city center and just above the subway station. This hotel was relatively new, so it had that furnishing smell when I stayed there. The furniture and decoration are beautiful and modern. Fantastic lobby and bar. Service was not great as I expected. But they do have amazing spa. If you stayed here for relaxing, definitely try the spa!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_PuLi_GM, General Manager at The Puli Hotel and Spa, responded to this review, November 8, 2012
Dear Guest,

Thank you very much for your kind comments following your stay at The PuLi Hotel & Spa.

We very much enjoyed reading your nice review, especially with regards to our decor and design - the Lobby and Bar area and our great Spa.
We look forward to your next visit and hope to see you very soon again!

Sincerely,

Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Padova
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2012

An Island of peace in a chaotic City. Excellent.Spa and swimming pool, the restaurant offers a very good breakfast and meals in general with fresh ingredients with an impeccable service, The position is not the best. I will certain come back if I return to Shanghai.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_PuLi_GM, General Manager at The Puli Hotel and Spa, responded to this review, November 7, 2012
Dear Guest,

Greetings from The PuLi Hotel and Spa and we hope your onwards travels were smooth. Thanks very much for your TA review and we look forward to welcoming you in the near future again.

Best regards,
Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
92 reviews 92 reviews
39 hotel reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 4, 2012

It s a wonderful hotel. The decoration is beautiful, the rooms are well designed and the atmosphere is great.
However, the first day, i had a broken piece of porcelain in my glass and one capsule of coffee was missing.
One of my friend has been upgraded because it was her first time.Well, it was my first time too and didn't get the same treatment... I don't know why.

The breakfast is good even though i have seen better buffet in other 5 stars hotel.
I couldn't try the swimming pool nor the spa but i think it's just amazing!
The service is still good even if it seems that they are less fast and efficient as before. I had to wait 10 minutes in the dark because my key room suddenly stop working...

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_PuLi_GM, General Manager at The Puli Hotel and Spa, responded to this review, November 9, 2012
Dear Guest,

Many thanks for taking the time to comment on your recent stay with us at The PuLi Hotel & Spa.
Whilst I was delighted to read that you enjoyed your stay and that you gave such high praise on design, decoration and atmosphere I was very concerned to read about the malfunctioning bedroom lighting and broken porcelain in a glass. I have sent you my contact details separately and hope we can make contact so that I can better understand what happened.

I look forward to welcoming you back in the near future and hope we can touch base.
Sincerely,
Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Puli Hotel and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Puli Hotel and Spa

Address: No.1 Changde Road, Shanghai 200040, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Shanghai
#3 Spa Hotel in Shanghai
#3 Luxury Hotel in Shanghai
#4 Romantic Hotel in Shanghai
#7 Business Hotel in Shanghai
#309 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Puli Hotel and Spa 5*
Number of rooms: 229
Official Description (provided by the hotel):
With handcrafted luxury at the core of its service philosophy, The PuLi guest experience marks a departure from the expected generic style of luxury usually associated with conventional collections of foremost hotels. The result is a distinctively unique, new spatial and guest experience, to heighten discovery and bring delight to the senses. The PuLi, with 26 floors, 193 rooms and 36 suites will offer 24-hour in-room dining as well as 24-hour concierge, laundry and valet services. Jing'An, the hotel's signature 120-seat Restaurant located on level 2, also boasts impressive views across the park. A 32-metre Long Bar will offer one of Shanghai's "longest" wine and champagne selections by the glass. The bar and lounge will create a chameleon-like atmosphere as the space transforms in character and mood through the day. A superbly equipped state of the art gymnasium, sauna, steam room, experiential showers, jacuzzi pool, 25-metre lap infinity pool as well as the first Anantara spa in Shanghai operated by the award-winning spa group, is available to all guests on level 3. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Agoda, Travelocity, Priceline, Splendia, Cheap Tickets, Ctrip DaoDao, TripOnline SA, Odigeo and Tingo so you can book your The Puli Hotel and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Puli Hotel Shanghai

Owners: What's your side of the story?

If you own or manage The Puli Hotel and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.