The hardware of the hotel is pretty good. Great rooms with TV in the bathroom as well as a window which can be adjusted from see through to dark. Beds are very comfortable but unfortunately no VOD system.
The elevators are also quite impressive and the smell inside the building is very pleasant. The lobby is huge but looks a bit like a funeral hall, have hardly seen any people there ever. Nicest feature is a bread shop with several European bread options!
Breakfast was ok. The chairs are comfortable and have a nice design. And I have had the best omelet there ever!
The service however is not very stable. We met 1-2 very nice staff members but overall it's pretty unfriendly. Hardly any greeting, smile... During check out, I mentioned that the room service I ordered the previous night arrived cold - the receptionist just said a quick "sorry" and that was it. I am not a person looking for free bees but at least a small compensation would have been adequate.
We also had a problem with the AC in our room, it couldn't be turned cooler. When we reported the problem we were informed just to switch it off... We didn't sleep very well as it was too hot.
Not sure if I'd come back but if you pay attention to good service - rather not...
- Official Description (provided by the hotel):
- The Plaza Royale Oriental has a fine range of elegantly furnished guest rooms, conference rooms, function rooms, western, Chinese and Japanese restaurants, bars, and an International Spa and Fitness Centre. With a high standard of superb personalized services our aim is to provide you with a “home to come home to” where we delight in delighting you. As mainland China’s first Plaza Royale brand and Howard Johnson International’s flagship hotel in the region, the 522 room luxurious 5-star Plaza Royale Oriental Shanghai is located prominently on Pudong Avenue facing the Huang Pu River, a stone's throw from many CBDs and renowned landmarks. ... more less
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- Also Known As:
- Wyndham Grand Plaza Royale Oriental Shanghai Hotel Shanghai