I was really looking forward to staying a the Park Hyatt Shanghai. I'm a big fan of luxury hotels and skyscraper hotels, and this was both. My room was on the 85th floor, and I sprung for a room with a Bund view (definitely worth the extra US$40 a night; the view on the other side of the hotel pales in comparison.)
Overall, though, the service wasn't quite 5*. I'd booked a smoking room, but when I checked in they had me in a non-smoking room, and it took some time for them to find a smoking room. I ordered room service one night, and the bottle of wine I ordered wasn't what was delivered, and it was about 15 minutes before the waiter came back with the correct bottle. Suitable apologies, but I'd hoped to enjoy the wine with dinner, not after. The refrigerator in my room didn't work and had to be replaced. None of these were major issues, but 3 glitches in a hotel of the Park Hyatt caliber is noticebale. (One suggestion: on the room service wine menu, which is extensive, put bin numbers --- that could reduce miscommunication when ordering over the phone.)
I loved the hotel decor, at least theoretically. Lots of dark wood, high ceilings, and alcoves and nooks with dramatically lit artwork. Very Asian contemporary. But from a functional standpoint, it was a challenge. Directional signs and room numbers were dark brass on dark wood, in hallways with dramatic but dim downlighting, so you had to get way up close to read them. In my room, it was impossible, even with all the lights on, to read the thermostat or make out the lighting and curtain controls. The hotel must know this is an issue, because the credenza has a little led flashlight --- which I had to use to see all of the various controls. And there are a LOT of controls. This hotel room had the most complicated and confusing controls I've ever seen. The bathroom is crazy cool and stylish, but a You Tube video or instruction guide to figure out how to make it work (or how to draw a bath without getting drenched by 4 shower heads) would be helpful.
The breakfast buffet on the 91st floor was great, with lots of selection, and while certainly pricey, I didn't think it was out of line for this caliber of hotel.
The pool and spa area on the 85th floor is to die for. An infinity pool looking out at the view, surrounded by beautiful contemporary sculpture. I thought ti was one of the most beautiful and unique pools I've ever enjoyed at a hotel.
Did I enjoy my stay here? Yes. It's a unique experience to stay this high. Would I come back? Not so sure. For the money, I'd probably choose a less iconic and towering hotel with less of a view but more attentive service. But it was definitely worth it once for the experience.
- Official Description (provided by the hotel):
- occupying the 79th to 93rd floors of the Shanghai World Financial Center ... more less
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- Also Known As:
- Park Hyatt Shanghai Hotel Shanghai
- Hyatt Shanghai