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“Feel like home” 5 of 5 stars
Review of Crowne Plaza Century Park Shanghai

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Crowne Plaza Century Park Shanghai
4.5 of 5 Hotel   |   No.1433 Minsheng Road, Pudong New District, Shanghai 200135, China (Shanghai New International Expo Center)   |  
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Ranked #58 of 3,934 Hotels in Shanghai
4.5 of 5 stars 384 Reviews
Montreal, Canada
1 review
1 helpful vote 1 helpful vote
“Feel like home”
5 of 5 stars Reviewed September 30, 2013

This hotel was one of the best in our trip in China in June 2013. It is well located, next to the subway station that will take you in Dowtown Shanghai in few minutes. Also, there is lot of restaurant, shop and everything you need. But moreover, it is close to Century Park. We were there for business, but we took a few hour to visit Century Park, and this park is wonderful. Not to forget the staff of the hotel, that ad us feel like home, taking care of every details so you are confrotable and appreciated. I do recommened this hotel to anyone who have to travel in Shanghai.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lily X, Public Relations Manager at Crowne Plaza Century Park Shanghai, responded to this review, October 2, 2013
Dear Patrick E F,

Thank you for taking time to write on Tripadvisor. We truly appreciate your feedback made on our product and services.Your kind words and appreciation made will be shared among our team members.

We are glad to learn that the overall product & services had met your expectation.

Thank you for providing us this valuable feedback and thanks for choosing Crowne Plaza Century Park Shanghai. We shall look forward to welcoming you back again soon.

Thank you.
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384 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2013

I stay in Crowne Plaza from 25 Sept to 28 Sept. I could say that the staff there are friendly and response very fast to your request from the receptionist to the waitress in the restaurant. The deepest impression that goes to my heart was a staff name 田运思who even willing to give me her personal item when I need it urgently on one of the late night which I myself forget to bring.
She ready do extra mile to make sure customer is well taken care off.
It also show how well the management has been training their staff.
I will like to say that the service of this hotel well deserve a 5 star and for
田运思, I gave her 10 stars

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lily X, Public Relations Manager at Crowne Plaza Century Park Shanghai, responded to this review, October 8, 2013
Dear bhlim1, Thank you for the positive review and your comments regarding Tian Yun Si. We will been pleased to share with her and the entire hotel team. It is nice to know that the efforts of our staff are being noticed. We look forward to welcoming you again in the near future!
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Houston, Texas
Top Contributor
59 reviews 59 reviews
43 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 17, 2013

My previous 10 day stay 8 months ago was very enjoyable. However, this recent stay was even better thanks to the excellent service in the Club Lounge and the complimentary upgrade to a corner room which is quite large. The attentive staff in the Club Lounge was exemplified by the young intern lady from Maastricht who was working there on a 6 month rotation. The general courtesies extended by all staff is much appreciated. This is definitely a five star facility.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicky Y, Public Relations Manager at Crowne Plaza Century Park Shanghai, responded to this review, September 22, 2013
Dear Valveguy,

Thank you very much for your detailed review and nice comments on hotel facilities and service. The operation team will be very happy to know that they were recognized. We look forward to welcome you once again in the near future!

With best regards,

Vicky Yan

Marcom Manager
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Perth Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 10, 2013

Returning to the CP Century Park feels kind of like a home away from home after staying at this hotel many times in the past during business trips to Shanghai.
Reception on my arrival excellent once again, club rooms are great, comfortable bed, cool air conditioning and good free wifi. Housekeeping ladies are great and always a big smile.
Great to sit outside up in the club lounge in the evening and enjoy ice cold beer and enjoy the view and wind down from a busy day.
To good see some familiar faces at the hotel and always wiling to attend to your requests.

I will be back again soon

Room Tip: Club room to enjoy all privileges
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicky Y, Public Relations Manager at Crowne Plaza Century Park Shanghai, responded to this review, September 12, 2013
Dear Paul B,

Welcome back! Thank you for taking your time to review and post your positive feedback on our service and facilities. It is always a pleasure to pass these comments onto to the hotel team and we are delighted that you have selected us as your preferred accommodation in Shanghai.

We look forward to welcoming you back to the warmth hospitality of Crowne Plaza Century Park Shanghai for another exceptional experience.

With best regards,

Vicky Yan
Marcom Manager
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Bangkok, Thailand
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 4, 2013

We found the room (Superor King Room type) was great ,corner location, wifi Internet ,amenity,pillow at your choices ! The room rate is reasonable including breakfast which is excellent Buffett. The room equipped with easy chair ,working desk ,big closet,refrigerator,big T.V ,safety box,very white and clean towels ,slipper . They provide laundry service and shoes shine . We have ice and two drinking bottle water. The staff were very helpful also they are American work at the restaurant and guest relation. We walked to the meeting venue and also to Lotus easily. There are banks ,restaurant and little market nearby.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicky Y, Public Relations Manager at Crowne Plaza Century Park Shanghai, responded to this review, September 4, 2013
Dear Anna B,

Thank you for the very nice review and your comments for rooms, service and our breakfast will be shared with Food & Beverage team and Housekeeping. It is nice to know that the efforts of our people are being noticed.

We look forward to welcoming you back to the warmth hospitality of Crowne Plaza Century Park Shanghai for another exceptional experience.

With best regards,

Vicky Yan
Marcom Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Male
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2013

The location is great. Just few minutes away from Thumb Plaza. The staff and crew are awesome. Very professional and pleasant. They would always try to help you out in any way they can. Try their breakfast. Wide array of choices to start your day. I love your steamed pork ribs!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicky Y, Public Relations Manager at Crowne Plaza Century Park Shanghai, responded to this review, August 25, 2013
Dear Louie C,

Thank you for the very nice review and your comments for location and our breakfast will be shared with Food & Beverage team. It is nice to know that the efforts of our people are being noticed. We look forward to welcome you again in the future!

With best regards,

Vicky Yan
Marcom Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Male
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 31, 2013

I stay here to rest before my work to get some good sleep, Normally it starts at 4am
Stayed here 6 nights, on my last day I requested a wake up call at 3 am and went to bed around 7pm. I had do not disturb sign on. Woke up with ring of the phone, thought its 3am and hanged the phone and time,,it was only 8 30pm. I called back why they need to call me at that time when i had a wake up call at 3am, she said to do a survey on how well they are doing,,thats the start of how well they do,,then i asked for Manager, I explained him the situation, he shocked me by saying it makes perfect sense them to call me for that survey,,I could not fall asleep the whole night, with a red eye I had work on a 12 hour shift. July 13 I have stayed here 10 nights,,i am coming back next week, Hope you guys wont screw my stay ever ever again,,i will come back and post my review after my next stay

Room Tip: I like corner Rooms here,,Please check your A/C and Hotwater well before you unpack
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicky Y, Public Relations Manager at Crowne Plaza Century Park Shanghai, responded to this review, August 2, 2013
Dear ANafeez,

Thank you for taking the time to share with us the experience of your recent stay with us here in Shanghai. Please accept our sincere apologies for the discomfort it has caused.
Be assured that your comments have been taken seriously and the appropriate steps have been taken to ensure this incident does not repeat itself, to you or our other valued guests.

We certainly value your business and anticipate a construction discussion regarding the phone call upon your next visit. We trust we can make amends and address your concerns, to once again exceed your expectations with our service levels.

Once again our most sincere apologies and we look forward to welcoming you back this month.

Best regards,

Vicky Yan
Marcom Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Century Park Shanghai

Address: No.1433 Minsheng Road, Pudong New District, Shanghai 200135, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Shanghai New International Expo Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Business Hotel in Shanghai
#53 Luxury Hotel in Shanghai
#227 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Century Park Shanghai 4.5*
Number of rooms: 319
Official Description (provided by the hotel):
Excellent Business and Meetings Hotel with adjacent International Convention CentreFree WIFI throughout whole hotel. Fast speedHuge gym, spa and swimming pool along with yoga classes. Downtown central Putuo District. Metro line 13 Zhenbei Road stop12 minutes to Hongqiao airport. 50 minutes to Pudong airport10 minutes to Lingkong Business Park and Caohejing Business Park15 minutes to Hong Mei Road with huge shopping, bars and restaurantsOn corner of Middle Ring Road and only five minutes to G2 Expressway ... more   less 
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Also Known As:
Crowne Plaza Century Park Shanghai Hotel Shanghai
Crowne Plaza Shanghai

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