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“memorable experiences” 5 of 5 stars
Review of Crowne Plaza Century Park Shanghai

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Crowne Plaza Century Park Shanghai
4.5 of 5 Hotel   |   No.1433 Minsheng Road, Pudong New District, Shanghai 200135, China (Shanghai New International Expo Center)   |  
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Ranked #95 of 3,976 Hotels in Shanghai
Certificate of Excellence 2014
SH
1 review
1 helpful vote 1 helpful vote
“memorable experiences”
5 of 5 stars Reviewed February 5, 2013

It's my first time being China,and i'm so glad i chose this hotel to stay.The corner room of high level is spacious & comfortable,especially those adorable persons in the club lounge,made the whole experience so memorable,they always welcome me with a big smile and happy to answer my questions about China,cuz i'm really a big fan of Chinese history and culture.Every time when i came back from outside,it's just so warmhearted to see them in the lounge.Thank U:Cathy,Margaret,Jessie,Cassie and Colin!

Room Tip: extra money for club floor is worthwile
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic B, General Manager at Crowne Plaza Century Park Shanghai, responded to this review, February 6, 2013
Dear John T,

Thank you very much for your very nice review and kind words. The team at the club floor will be so pleased to know their efforts have been recognized and I will be sure to pass on your comments.

You are also correct about just spending a little extra and enjoy the full club floor benefits with lovely views of Century Park and the bright and fascinating lights of Lujiazui.

With best regards,

Dominic Brennan
General Manager
dominic.brennan@ihg.com
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396 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Irmo, SC
Top Contributor
111 reviews 111 reviews
46 hotel reviews
Reviews in 53 cities Reviews in 53 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 4, 2013

I have stayed at the Renaissance next door for several years but it was filled this time during a short notice trip. The service at the CP was very good, the staff excellent. The club floor and lounge were very quiet, well kept and enjoyable. The junior suite had a nice view out over the city. The breakfast in the club lounge was very good and the attendants were very attentive. The gentlemen in front were very helpful in flagging down a cab - and the front desk didn't hesitate to change some money despite my having checked out several hours before (I know they make money on this but have had issues at other locations in the past).

The one oddity was the covering for the batrhroom window appeared to be semi-transparent...I could certainly see the office building across the way when the lights were on in it - it made me curious about their ability to see in when I had the light on - I couldn't find any adidtional window covering and so I used the light sparingly...
I will certainly consider staying here vs my normal on my next trip to Shanghai...

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic B, General Manager at Crowne Plaza Century Park Shanghai, responded to this review, February 6, 2013
Dear Passin_thrulrmo_SC,

Thank you very much for your detailed review and it is nice to know that you enjoyed our hotel when your first choice was full. The team will be very happy to know that they were recognized.

When it comes to the bathroom blind and the double glazing bathroom windows the view can be slightly seen to outside but outside are unable to see in.

For money changing even though you had checked out we are always happy to help here. Let's take it off line and you may email me with full details if you feel necessary.

With best regards and we hope we will be your future first choice.

Dominic Brennan
Geneal Manager
dominic.brennan@ihg.com
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Charlotte, North Carolina
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 23, 2013

Once again, Crowne Plaza Century Park has exceeded my high expectations. Warm, friendly staff greets you everywhere in the hotel. The Club floor is a "Must". Service in the Club area is certainly 5-star for all business and leisure travelers. I will only stay at this hotel when I travel to Shanghai on business.

Room Tip: Ask for a room that overlooks Century Park
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic B, General Manager at Crowne Plaza Century Park Shanghai, responded to this review, January 25, 2013
Dear BryanCharlotte_NC,

Thank you very much for your kind review. It is very nice to know that our team efforts have been recognized. The team will be delighted when I share it with them.

Thank you again very much and we look forward to see you again soon.

With best regards,

Dominic Brennan
General Manager
dominic.brennan@ihg.com
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Irvine, California
Top Contributor
94 reviews 94 reviews
46 hotel reviews
Reviews in 48 cities Reviews in 48 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 23, 2013 via mobile

This CP is of good level and the junior suite I stayed in was really nice. Wifi and cable connection worked well (free for guests) but rather slow. The restaurant in the lobby is of average quality and their staff don't speak english (hotel staff does of course). There are also a Chinese and Japanese restaurant on the 2nd floor, not owned by the hotel. We tried the Japanese and price/quality was good.
Hotel staff is very friendly and the priority lounge on top (25th) level serves good breakfast.

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic B, General Manager at Crowne Plaza Century Park Shanghai, responded to this review, January 25, 2013
Dear MPH010,

Thank you for your nice comments on Hotel and the Japanese Restaurant. It is nice to know that it has been noticed. In regards to English language level at lobby restaurant it is well noted and we will take this up with our training department.

If there is anything else we can do please don't hesitate to let me know and we look forward to welcome you again in the near future.

With best regards,

Dominic Brennan
General Manager
dominic.brennan@ihg.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, India
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 19, 2013

I reached the hotel and the front desk was fast and apt in giving my room.
The rooom was large.. and the view was excellent. The rate I got it was value for money.
The bed and pillows very comforabtable. the internet was not wireless but still good.
The bathroom was huge, clean and well stocked but the shower nobs/handles were out dated. I did have a problem with the hot and cold initally but then it was good.
The breakfast was good. good variety for a vegiterian too..
The location is 10 min walk to the metro.. :-( and 800 mts to the Laya mall which has pizza hut and subway.
I was suprised that they did not give me a bill as the hotel was prepaid.. and also no reciept for the RMB 11 i paid for printing a paper.
would not mind staying there again .

Room Tip: Higher floor facing the main room.. mine was 1416. it was excellent.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic B, General Manager at Crowne Plaza Century Park Shanghai, responded to this review, January 23, 2013
Dear dharmesh0506,

Thank you very much for your review. Thank you also for your nice comments on the room, excellent view, breakfast and location. It is nice to know that our teams efforts have been noticed.

The bathroom fixtures are designed as a classical look and we are sorry if they appear outdated but the style of our room is classical, making it very cozy and comfortable even though the room is large and spacious. Regarding the receipt for RMB11 we noticed that you had signed a chit to confirm payment and our staff could have asked if you like a bill. Please contact me at the email address below if I can assist.

With best regards and look forward to see you next time.

Dominic Brennan
General Manager
dominic.brennan@ihg.com
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New Haven, Connecticut
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 31, 2012

After a 14 hour flight from JFK, it is good to check in to a very clean, comfortable hotel with a good hot shower. I have stayed at the hotel several times and always received great and quick service. The hotel has a professional staff and is located near the metro line 2 (Green line), shopping and, good restaurants. Richard is the hotel manager; he is excellent and will respond promptly if there is any issue. I highly command this hotel.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic B, General Manager at Crowne Plaza Century Park Shanghai, responded to this review, January 5, 2013
Dear Reza-CT,

Thank you for the very nice review and your comments for Richard Wang our Front Office Manager will be shared with him and his team. It is nice to know that the efforts of our people are being noticed.

We look forward to welcome you again in the future.

With best regards,

Dominic Brennan
General Manager
dominic.brennan@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 20, 2012 via mobile

This was an excellent hotel. Close to the maglev station by taxi. Excellent breakfast. Wifi in lobby not rooms was the only minus for us, but we got to watch the passing parade. When we ran out of antacid medication, the concierge Tom first googled it so he understood what it was we were after, in Chinese, then rang the pharmacist, then accompanied us to the pharmacist in case we had any trouble making ourselves understood. This was typical of the service at this hotel. Great stay. Highly recommended. Just watch what entry number you use to the subway. I forgot, came out the wrong exit and had to take the scenic route back to the hotel. Also recommend the maglev from the airport.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic B, General Manager at Crowne Plaza Century Park Shanghai, responded to this review, January 5, 2013
Dear Poodlejosie,

Thank you for the very nice review and the comments about Tom. He will delighted to receive your recognition. It is nice to know that the efforts of our people have been noticed.

The location as you mentioned for transport access is correct. We are only eight to ten minutes by taxi to the maglev, a nice stroll to metro line nine and two taking you virtually everywhere in town and five minutes away by taxi to metro line seven not to too mention Thumb Plaza and it's shops just up the road.

We look forward to welcome you again in the future

Regards

Dominic Brennan
General Manager
dominic.brennan@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Century Park Shanghai

Address: No.1433 Minsheng Road, Pudong New District, Shanghai 200135, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Shanghai New International Expo Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#59 Business Hotel in Shanghai
#87 Luxury Hotel in Shanghai
#232 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Century Park Shanghai 4.5*
Number of rooms: 319
Official Description (provided by the hotel):
Excellent Business and Meetings Hotel with adjacent International Convention CentreFree WIFI throughout whole hotel. Fast speedHuge gym, spa and swimming pool along with yoga classes. Downtown central Putuo District. Metro line 13 Zhenbei Road stop12 minutes to Hongqiao airport. 50 minutes to Pudong airport10 minutes to Lingkong Business Park and Caohejing Business Park15 minutes to Hong Mei Road with huge shopping, bars and restaurantsOn corner of Middle Ring Road and only five minutes to G2 Expressway ... more   less 
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Also Known As:
Crowne Plaza Century Park Shanghai Hotel Shanghai
Crowne Plaza Shanghai

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