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“Excellent hotel- and the breakfast- wow!” 5 of 5 stars
Review of Swissotel Grand Shanghai

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Swissotel Grand Shanghai
5.0 of 5 Hotel   |   No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)   |  
Hotel amenities
Ranked #45 of 3,976 Hotels in Shanghai
Certificate of Excellence 2014
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Excellent hotel- and the breakfast- wow!”
5 of 5 stars Reviewed August 12, 2014

Stayed last week at the property, unfortunately only 1 night and wish it was more.
Warmly welcomed from the second you step in the door. Massive lobby area with a great ambiance. Staff are friendly, efficient and went above and beyond.
The rooms are huge, and again just have that warm feeling that you want when you walk
into a hotel room. Great location and easy distance from shopping and restaurants. Recommended for business, solo, couples.
The breakfast was awesome with an impressive amount of options! They even had dripping honeycomb! Highly recommend

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, August 14, 2014
Dear mcgyver10,

Thank you very much for taking time to write your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shanghai. We are honored to know you were impressed by our friendly staff, great room as well as the sumptuous breakfast.

We are glad to see that you have enjoyed the convenience that comes with our prime location like many other guests. You are more than welcome to seek suggestions from our dedicated Concierge team for you to explore the surrounding area.

Thank you again for your valuable comments and recommendation; we are looking forward to your next visit to continue your memorable experience with us.

Kind regards,
Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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715 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 12, 2014

This was our first time to Shanghai and we stayed here for 4 nights. The room is big, clean and sufficiently provided in terms of toiletries. Lots of TV channels to watch if you are a TV freak. Wthin walking distance to the subway and shopping mall. The staff were friendly and efficient. Free wifi provided with good connectivity and speed. We really love this hotel in terms of its location, cleanliness and convenience. Will definitely stay here again if we are to visit Shanghai.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, August 14, 2014
Dear Jasmine L,

Thank you very much for writing your feedback regarding your recent stay here at Swissôtel Grand Shanghai. We are impressed that you love our room, location as well as services. It’s our honor to create you a memorable stay especially when it’s your first time to Shanghai.
Boasts the prime location, we have easy and convenient access to subway, shopping malls, restaurants, boutique shops as well as tourism attractions, we do hope all of these had gave you a wonderful adventure of the city.

Thank you again for your valuable comments; we are looking forward to your next visit in the near future.

Kind regards,
Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 5, 2014

Impressive hotel, good service, lovely room. Enjoyed my stay here and would definitely stay here again.

Room was large and comfortable, with everything you could need. Food was very good in the restaurant and they also have a club bar if you reach a certain level on the Swiss Circle programme - that was great.

Staff were friendly. Shops nearby - as always in Shanghai! Metro was 2 mins walk using the back entrance,

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, August 7, 2014
Dear Ellieque,

Thank you very much for taking time to write your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shangha. We are delighted to know you were impressed by our good service and lovely.

We do offer certain benefits to Swiss Circle members, you are more than welcome to come back and enjoy all of them.

Thank you again for your valuable comments; we are looking forward to your next visit to continue your memorable experience with us.
Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 4, 2014

I recently spent 7 days at Swissotel Grand Shanghai; what an unforgettable experience. Efficiency, friendliness and professionalism at its best. I've yet to meet a team who understands customer service!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, August 5, 2014
Dear Gaynor Bernadet... K ,

Thank you for taking time and write feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are thrilled to read your comments and it’s our pleasure to meet your expectations with our products and services.
We are looking forward to your next visit to Shanghai, and we will continue to provide our efficient, friend and professional services.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Top Contributor
93 reviews 93 reviews
89 hotel reviews
Reviews in 41 cities Reviews in 41 cities
223 helpful votes 223 helpful votes
4 of 5 stars Reviewed August 2, 2014

Architecturally, this is an impressive hotel. The large marble atrium is a place of wonder. I was fortunate to have been allocated a room on one of the upper floors and the view of Shanghai was spellbinding. The staff were efficient and eager to make our stay there a pleasant one. During our time there, we hosted a reception for Chinese alumnae of Trinity College Dublin and the venue worked well as a congenial place to meet and catch up on old times. I was also impressed by the breakfast buffet, which was of five star calibre.

On the negative side, I found the air conditioning a bit too cool (in the non-positive sense of the word). And - you may think this a carping criticism - but the penetrating jingling noise emanating from the elevators was really getting on my nerves by the end of my stay in the hotel. Also, my room looked impressive; but the washbasin and the shower were not as ergonomically perfect and consumer oriented as the counterparts you would find in a Scandinavian or German hotel.

We loved Shanghai. Especially the food and the exciting and frenetic pace of life there. We went to a restaurant in the French Annexe which had won "Best Spice Dish in Shanghai" awards in both 2012 and 2013. We get a kick out of the spicy food there and it was an absolute pleasure to work our way through a selection of the most delicious dishes. And Shanghai cooking is not limited to meat and fish dishes; they also serve a superb range of vegetables (as dishes in their own right and as accompaniments to main courses) with almost every meal.

As other posters have noted, the Bund is a ten minute taxi ride from this hotel. Well worth a visit, especially at night before 11 p.m. (when the illuminations of the buildings are extinguished).

Room Tip: For a superb view of Shanghai, try to persuade them to allocate you a room on one of the upper floor...
See more room tips
Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, August 5, 2014
Dear Insightful,

Thank you very much for your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shanghai and enjoyed the great food selection in Shanghai as well. It’s our pleasure to make contribution to your successful event and we are delighted to know you find our employee efficient and helpful.

Meanwhile, we regret you felt it was too cold inside the hotel. Our Swiss Service team is always more than happy to offer you help to adjust the temperature next time. Please also accept my apology regarding the elevator noise; our dedicated engineering team is working on this issue already.

Thank you again for your valuable comments; we are looking forward to welcoming you back during your next trip to Shanghai in the near future.
Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rikenbach
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 31, 2014

The hotel was very clean and organized. We had a wonderful stay. The breakfast was splendid, many choices, big buffet and very good staff.

The only thing that was disappointing was how much they cooled down all the rooms (elevators, restaurant, lobby,...), even though it was 35degrees outside! You have to wear long trousers and a pullover for breakfast.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, August 1, 2014
Dear Philipp S,

Thank you very much for your feedback and let us know you had a wonderful stay here at Swissôtel Grand Shanghai. We are delighted to know you find our hotel was clean and organized and the breakfast buffet was great.

Meanwhile, we are truly sorry you felt it was too cold inside the hotel. Our Swiss Service team is always more than happy to offer you help to adjust the temperature next time.

Thank you again for your valuable comments; we are looking forward to welcoming you back to Swissôtel Grand Shanghai in the near future.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 30, 2014

Stayed at the Swissotel for 3 nights in June, arrived there using the Metro line 2 from the Pudong airport, station was just around the corner. Check in was smooth and room was on the 23 floor, very spacious and comfortable, with all the amenities plus free wi-fi. Selection in the breakfast room was very vast and very tasty. Hotel location was good for shopping and restaurants, the Bund was only a 10min taxi. The staff were very friendly and helpful, arranged a day trip to Suzhou (Venice of China) through the Concierge's desk, well worth seeing. Would definitely return to the Swissotel again on my next trip to Shanghai.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review, August 1, 2014
Dear A S,

Thank you for taking time and write feedback on your experience staying here as our guest at Swissôtel Grand Shanghai. We are thrilled to read your comments and glad to know you will definitely come back on your next trip to Shanghai. Located in bustling Jing’an District, we do boasts a prime location for transportation, shopping, dining and sightseeing. Originated from Switzerland, we aim to provide a place to stay away from home for guests and bring quality to their lives; we pay attention to every single detail of our products and service to ensure a memorable experience.
We are looking forward to your next visit to Shanghai, and our Concierge team will be more than happy to offer assistance for another destination adventure.

Kind regards,

Daisy Yin

PR & Communications Manager

Swissôtel Grand Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Shanghai
#21 Romantic Hotel in Shanghai
#33 Family Hotel in Shanghai
#42 Business Hotel in Shanghai
#42 Luxury Hotel in Shanghai
#187 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Official Description (provided by the hotel):
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel

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