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“It's not average nor very good. It's good” 3 of 5 stars
Review of Holiday Inn Pudong Nanpu

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Holiday Inn Pudong Nanpu
4.0 of 5 Hotel   |   No.55 Huanlong Road, Pudong New Area, Shanghai 200127, China (World Expo)   |  
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Ranked #181 of 3,559 hotels in Shanghai
Chengdu
Top Contributor
62 reviews 62 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
“It's not average nor very good. It's good”
3 of 5 stars Reviewed June 21, 2013

there's something about the room i didn't like; mostly the moquette. The service on the reception was very good when I first arrived, but average when I left. The concierge didn't really understand what I was asking for until I explained and asked the same question 5 times

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada W, Public Relations Manager at Holiday Inn Pudong Nanpu, responded to this review, June 24, 2013
Dear Objectively,
Greeting from Holiday Inn Shanghai Pudong Nanpu!
Thank you very much for taking the time to share your experience with us.

We appreciate your kind comments on the quality of our facilities as well as our service, this is very encouraging for us. Our apologies for the obvious shortfall in concierge service you experienced. It is always our goal to serve guests well however on this occasion we did not achieve this. We appreciate the feedback and will use it constructively.

We are looking forward to welcoming you back and to giving us the opportunity of serving you again!

Best Regard!

Ada Wu
Marcom Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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147 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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  • English first
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English first
Long Beach, California
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 28, 2013

I chose this hotel because of a late landing flight and leaving early the next morning to head to Ningbo so the proximity to the maglev station and a good rate (around 700 cny) led to me choosing this place.

Given this parameter this is a good hotel. Extremely nice room especially as I still think of Holiday Inn by the US standard which is mid range at best. Internet was complimentary and the room was quiet with a huge bathroom.

I did look at the gym which looked pretty solid but did not use it. I would not stay here though for a longer time as it not where I want to be geographically. Would rather stay closer to the French Concession as this is where I want to spend more time. Pudong is great if you are going to meetings there but for socializing you are best on the other side of the river.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada W, Public Relations Manager at Holiday Inn Pudong Nanpu, responded to this review, May 30, 2013
Dear Chrisnpg,
Thank you very much for taking the time to share your experience with us.
We appreciate your kind comments on us, this is very encouraging for us.
It will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We are looking forward to welcoming you back and to giving us the opportunity of serving you again!

Best regards,

Ada Wu
Marcom Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Constant Traveller
Top Contributor
195 reviews 195 reviews
118 hotel reviews
Reviews in 90 cities Reviews in 90 cities
229 helpful votes 229 helpful votes
3 of 5 stars Reviewed April 25, 2013

I visited the Holiday Inn in Pudong for 12 days in April 2013. Here's the headline: it's OK. It's clean, safe, and convenient, which is everything you usually want. But at the prices they were charging (roughly US$200 a day), I expected a whole lot more. So in terms of value for price paid, this hotel falls short.

Let's start with the good features. The hotel is modern, spotlessly clean, and everything works as it should. The shower has good pressure and lots of hot water. There's WIFI everywhere in the hotel, plus very good high-speed wired connections in the rooms. There are three elevators and their speed was good. The check-in staff was very helpful and -- unlike RandallT's experience -- when I had a problem with my reservation they fixed it quickly and graciously. The bellhops found a package I had received quickly and accurately, loaned me an umbrella and got me taxi's when required.

There is a luggage rack in the room. The windows open (a good thing, because at this time of year the A/C is not available.) The TV got 12 channels and that worked fine as well.

On the downside, the room looked a little worn to me; a foosty smell in the bathroom (but no mold that I could find); carpets a little thin; the bed sagged a bit. The modern, flat-screen TV was housed inside a massive wooden armour that previously sheltered a big, traditional TV. (Come on, guys -- get rid of the old furniture if you don't need it!) Plus, there was a large, old-fashioned couch blocking the view out the window -- a nice armchair would have fit the room much more nicely. And the music throughout the hotel repeated endlessly -- every morning about 6:30 I listened to "Ave Maria" and in the restaurant I heard the same pop tunes while munching on my eggs. These are minor things really, but detracting from the overall experience. As "Philippe S" summarized, everything simply is very average.

Breakfast was $21 a day, and you MUST get the breakfast because there are no local shops or restaurants that I could find within walking distance. The staff was very nice, but the food was only adequate and the coffee only of "acceptable" quality.

There is an Irish pub in the hotel. You walk through the back of the breakfast restraurant to get to it. It is dark, dingy, inadequately equipped, poorly staffed and thoroughly unattractive. I would not suggest eating there, although I was able to get a Guiness that brightened my day.

I would disagree with "Eric_Woelkers" about the great location. it's a long, 15-minute walk to the #4 line metro station. This is primarily a residential area, with massive apartment blocks surrounding the hotel. Consequently, there are very few neighborhood restaurants within walking distance (that I would trust). I did get a great haircut at a local barber shop; and the Lotus Grocery Store that backs up to the hotel had wine, foods, and everything I needed for my exhibition, so that's convenient.

So what's the bottom line? Overall, sure, I would stay here again, if I needed to. But if a better option was available, I'd jump at it in a moment.

Room Tip: Even-numbered rooms have better views of the city.
See more room tips
  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada W, Public Relations Manager at Holiday Inn Pudong Nanpu, responded to this review, April 28, 2013
Dear PolitMike,
Warmest greetings from Holiday Inn Shanghai Pudong Nanpu!
Thank you very much for choosing our hotel and taking the time to share your such detail experience with us!
It is indeed our great honor to receive such detail review from our guest and we appreciate your suggestion and will use it constructively.
We are also very happy that you would stay with us again.
If possible may we have your email address so that our Sales Manager will contact you for further communication.
We are looking forward to welcoming you back and to giving us the opportunity of serving you again!

Best Regards!

Ada Wu
Marcom Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 14, 2013

Taxi is unaware of the hotel location, took long time to reach hotel though it is said that hotel is only 30-40 minutes away from airport. After checked in for a while, we asked to change from a king room to twin room on 12th April midnite, a short guy at the reception gave a sacarstic smile and said coldly " no twin room", left us alone for a while. Finally, after we insisted that he should check first, there came a twin room, no further comments from him anymore.
Upon entering, we then realised it is a non-smoking room so we called for a ashtray, so far so good. But later the bellman who came delivered our room service order noticed the cigarette smell, he commented rudely " no smoking in the room" and he left.
Chinese restaurant service was also bad, no one border to pour our bottle of white wine, later a rude lady manager came and asked us how to settle bill, no smile at all. She did not even border to explain about the 15% discount if we put the bill on room account so why asked in the first case!
The issue was later brought to the Assistant Manager attention named Benny, I finally experienced professional service. He managed to handle my concern well and apologized profusely---at least I feel like a guest!

Found a bunch of hair stucked on the shower curtain which looked disgusting.

The guy who checked us out was professional and friendly. Thank God but Bellman never offer assistant when we need help with so many luggage...not even getting a taxi for us. Sad departure!!

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada W, Public Relations Manager at Holiday Inn Pudong Nanpu, responded to this review, April 17, 2013
Dear Randall T,
Greetings from Holiday Inn Shanghai Pudong Nanpu!

I would like to thank you for taking the time to share your experience during your last stay with us.

It is with great concern to learn about the short comings in service that you received during the check in and your first room assignments. Please rest assured that we have thoroughly investigated these matters and have increased our training and checking efforts significantly to guarantee a high level of quality and the right service attitude during your next stay.

Please rest assured that we have taken your comments very seriously and we are looking forward to welcoming you back to the Holiday Inn Shanghai Pudong Nanpu and deliver the high level of service that we strive for.

Best Regard!

Ada Wu
Marcom Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flat Rock, MI
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 7, 2013

This hotel is in a great location if you plan to use the Metro system. You can reach two different stations within a 5 minute walk. The hotel is clean and has an excellent buffet breakfast plus a very good on site restaurant for lunch or dinner.

Room Tip: If you want non-smoking, then be sure to reserve your reservation that way because there is a limit...
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada W, Public Relations Manager at Holiday Inn Pudong Nanpu, responded to this review, February 11, 2013
Dear guest,
Warmest greetings from Holiday Inn Shanghai Pudong Nanpu!
Thank you very much for choosing our hotel and taking your time and effort to share your detail and positive comments of Holiday Inn Shanghai Pudong Nanpu here. It is indeed our great honor to receive such beautiful and encouraging feedback from our guest. It will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We are looking forward to welcoming you back soon and to giving us the opportunity of serving you again!

Best regards,
Ada Wu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Top Contributor
82 reviews 82 reviews
11 hotel reviews
Reviews in 32 cities Reviews in 32 cities
155 helpful votes 155 helpful votes
2 of 5 stars Reviewed December 31, 2012

This is a hotel for a business stay .... the network B & B in France is more user-friendly ... it is a side exhibition center, that's all.
You are most welcomed by a PLC in France.
Check-in and check-out and breakfast are unworthy of a hotel of this level. The bedding is very average.

  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada W, Public Relations Manager at Holiday Inn Pudong Nanpu, responded to this review, January 4, 2013
Dear guest,
Warmest greetings from Holiday Inn Shanghai Pudong Nanpu!

Thank you for taking the time to share your experience with us. We appreciate your kind comments on the quality of our facilities as well as our service. Our apologies for the shortfall in facilities and services you experienced. It is always our goal to serve guests well however on this occasion we did not achieve this. We appreciate the review and will use it constructively.

We are looking forward to welcoming you back and to giving us the opportunity of serving you again!

Best regards!
Ada Wu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lytham St Anne's, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 24, 2012

We had a late check in, staff were ok, no food available either in the hotel or outside area as it was 10.45pm, no bar open, breakfast was not good, most items very dry, room itself was spacious and clean.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ada W, Public Relations Manager at Holiday Inn Pudong Nanpu, responded to this review, November 26, 2012
Dear guest,
Greetings from Holiday Inn Shanghai Pudong Nanpu!
Thank you for taking the time to share your experience with us!
We are sorry to hear about that the issues you highlighted and we completely understand the disappointments you mentioned.
Actually we provide guest 24 hours room service and we will deliver your comments to relevant department to improve.
We are constantly monitoring and improving our breakfast quality in order to extend to our guests the true Holiday Inn quality that we are always renowned.
We do hope that we will have the opportunity in future to welcome you back.


Best regards,

Ada Wu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Pudong Nanpu

Also Known As:
Holiday Inn Pudong Nanpu Hotel Shanghai
Holiday Inn Pudong Nanpu Hotel
Address: No.55 Huanlong Road, Pudong New Area, Shanghai 200127, China
Phone Number:
Location: China > Shanghai > World Expo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#131 Business Hotel in Shanghai
#142 Luxury Hotel in Shanghai
#218 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Pudong Nanpu 4*
Official Description (provided by the hotel):
Holiday Inn Shanghai Pudong Nanpu is conveniently located close to Pudong’s bustling Lujiazui Financial & Trade Zone. The hotel is just adjacent to Shanghai New International Expo Center, and enjoys speedy access to Shanghai’s Puxi Area by way of the Nanpu Bridge. Holiday Inn Shanghai Pudong Nanpu offers today’s business and leisure travelers dependability, friendly service and attractive facilities all at a great value.Each room has broadband internet access, an IDD and DDD telephone, TV with satellite channels, mini-bar, refrigerator, in-room safe and attractive French windows. The hotel’s 3 Executive Floors are especially designed to meet the needs of the discerning business executive, offering a host of unique services, including a spacious, exclusive Executive Lounge. Rooms for the disabled and a selection of non-smoking guestrooms are also available. Hotel features variety of ballroom and meeting room options, including a large ballroom that can be divided for multi-purpose use. All venues enjoy state-of-the-art audiovisual equipment and professional support from our meetings team, all guaranteed to make your event a great success. Meeting and conference facilities and services include: broadband internet access, video conference facilities, multi-media projector and on-site technical support. Meeting participants can also relax in the hotel lobby with wireless internet access.Chinese Restaurant “Sun Palace” brings you Huaiyang Cuisines with local specialties sure to satisfy your palate. The restaurant is ideal for both business and family gatherings.Danube Café offers guests a wide range of elegant and sophisticated cuisines from around the world. You’ll enjoy international favorites along with the best in western food in a comfortable setting.A well equipped gym, including aerobic and anaerobic exercise equipment provides the perfect place to rejuvenate yourself after hard working day. Highlighted by its luxurious sauna and steam bath, all spa treatments are based upon the principles of restoring balance and harmony to both the mind and body. ... more   less 
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