We recently spent seven fantastic nights at Viwa over the Christmas 2013 period. On arrival we quickly learnt that we were the only guests at the resort. At first this was rather exciting as we were on our honeymoon, then we started to question – Why? It is peak travel period and only the two of us. By the end of our seven days the resort had started to fill up, however this didn’t stop the restaurant staff asking us at Breakfast what we wanted for Lunch, and at Lunch what we wanted for Dinner……. We never actually ate lunch at the resort. This meant the restaurant staff trawled around until they found us in the early afternoon to ascertain what we wanted for Dinner. I found this rather invasive and honestly, I enjoy deciding what I want to eat at the time not several hours prior.
Michelle the Manager was not present during our stay, seemingly she was having a baby in Australia (Congratulations!) her parents were managing the resort in her absence. So what I am about to write might be completely different ordinarily, however the “Parents” were present but didn’t manage. When I questioned “Mum” about if she was Grandmother yet and would Michelle return to Fiji, she replied, She’d better, I can’t wait to get away from this place…..! They didn’t act on feedback, for example, the guests in Bure 9 (our friends and family) arrived on the Sunday and didn’t have hot water until the Thursday. This was reported daily. The desalination plant broke and there was no fresh water, we (all guests) were subject to salty tea and coffee (no fresh water was offered to us). There seemed to have been some sort of cat fight in the main area with blood spots all over the floor, nothing was done even when it was pointed out to the Management.
The resort seemed unloved and rather tired. All the loungers both on the beach front and by the pool were all broken. The fresh water troughs outside each building were never filled after day of arrival, the “Pure Fiji” products were never refilled. The snorkelling equipment that you had to hire and pay for was broken or not available.
The staff were amazing and really made the holiday for us, I can’t imagine Viwa without them, they made us very welcome and went out of their way to entertain. Viwa management should be very appreciative of them.
Would I go back? Probably not, it was rather expensive for what we got, Viwa is portrayed as Luxury, it is more like expensive Flashpackers…….
- Official Description (provided by the hotel):
- An intimate boutique resort for adults only with 11 deluxe beachfront bures set on a beautiful white sandy beach ... more less
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- Also Known As:
- Viwa Island Hotel Yasawa Islands
- Viwa Island Resort Fiji/Yasawa Islands