We had a lovely stay here and it will be perfect with just a couple of improvements!
Firstly - the arrival - we flew in and then checked in at Sheraton Denerau and were transferred shortly after to the Port to catch our comfortable ferry to Tokoriki. After just over an hour we arrived at the island - with a small boat coming to pick us up from the ferry - nice experience sailing into the island with the staff singing to welcome us. We were served cool drinks on our arrival which was a nice touch. After discovering an issue with the aircon in our room, we were kindly upgraded to a beachfront room - highly recommend it, worth the extra price if you are trying to decide between rooms and I'm so glad we got upgraded as the island breeze rooms don't have any views from their decks.
The room, bathroom and deck with the sun lounges were all nice and of a decent size. It was so relaxing sitting on the deck reading or having a coffee while listening to the waves, looking out to the sea.
Great selection of movies available on the tv in the room
Staff are really friendly and helpful, always smiling!
Beautiful pool area - very inviting!
Beautiful outdoor dining area as well with amazing views
Seamless transfers - on the way back, we were met by a Sheraton rep in Denerau and they had organised a bus to the airport as well - on a complimentary basis.
Most of all - the location is just stunning - looks like a perfect tropical paradise! Crystal clear, warm water, white sand, beautiful sunsets from the heli landing area and if you walk over the small hill towards the other resort - an even better beach!
Areas for improvement:
Food prices in the restaurant are exorbitant for what you get - the food is average and not worth the price, especially dinner.
Free wi-fi is only provided for the first day of your stay. In the resort next door, free wi-fi is available all the time, so not sure why the Sheraton isn't able to offer that as well.
A spider web in the clothes cupboard
The toilet seat hasn't been fitted properly so was slightly wonky
Cleaning wasn't consistent - in terms of restocking items in the bathroom and milk etc. Also cleaning schedule was inconsistent - one morning it was cleaned around 10am, the next day we arrived back around 12.30pm and it still hadn't been cleaned.
Also keep in mind that this is a family friendly resort so isn't calm and quiet like an adults only resort, there were lots of kids while we were there which generally wasn't an issue but the pool area for example was a bit noisy with lots of kids splashing around.
The rooms don't have thick walls so you will hear your neighbours - in our case we were woken up by a baby crying several times during the night.
The windows above the beds need to have roll down blinds installed so that you don't get woken up with the light coming in at the crack of dawn and also by the security lights that are on all the time. We saw that our neighbours had put up books against the window to try and block out some of the light - refer to the photo.
Not a lot of organised tours on offer (or if there is, we weren't made aware of it)- we wanted to go to the Castaway island, ended up doing it through the resort next door.
So overall, we enjoyed our stay at the Sheraton and will recommend it to others - however, with just a few improvements in terms of what has been detailed above - it will go from being a good resort to an absolutely amazing one!
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