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“Lovely holiday” 5 of 5 stars
Review of Castaway Island Fiji

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Castaway Island Fiji
4.0 of 5 Resort   |   Castaway Island | Mamanuca Island group, Fiji Islands, 1111, Fiji   |  
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Auckland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Lovely holiday”
5 of 5 stars Reviewed yesterday NEW

I have just back from castaway island resort fiji. I have traveled a few islands in the Pacific and found castaway is the best for the family with young children. Kids club is superb, the program is interesting and fun. The beach and snockling is very very good. I saw baby sharks and sea turtles while snockling in the early morning.

We stayed in an ocean view room which is a smaller size with only one day bed with no partition but it is enough for family of three. The Bure just straight off beach. It is very clean and quite. The restaurant is good and I loved Fijian night buffet and cocktail party with all the free drinks. All the restaurant served good quality of food. We had meal plan which is good value. All the staff is very polite and helpful, just like a big family.

I will definite come back with more families in the future.

Room Tip: Ocean view room is very good.
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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605 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Hebrew first
  • Italian first
  • Russian first
  • Spanish first
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English first
North Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 4 days ago NEW

We had the best realxin time with families and friends.....Staff were brilliant, with their Isalnd hospitality and went out of their way to see we comfortable. the food is to die for with different menus from the different restaurant....Very kids friendly and will definitely come back ....we stayed for 5 days but planning to stay for two weeks next year.

Room Tip: Beach front!!!
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven A, General Manager at Castaway Island Fiji, responded to this review, yesterday
Bula Z0elly,
Thank you for taking the time to write a review on your recent stay. We are happy to hear that your had the best relaxing time. Wish you and your family a Merry Christmas and we look forward to welcoming you back to island in the New Year!
Vinaka, The Castaway family
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Brisbane, Australia
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I spent 8 nights at Castaway in early December with my niece, her husband and 2-year old son and 4-month old baby. Our bure (33) was lovely and the beachfront location was just beautiful. The 1808 restaurant was wonderful but was only open one night during our stay. This meant that food choices were limited, particularly for longer stays (as the pizza cafe was limited and the staff at the only other cafe at the kids pool seemed quite surprised that we weren't dining at the main restaurant). You need to keep an eye on the time as buffet session times in the main restaurant are strictly followed and no warnings are given that it will be closing (this can be problematic if you are on "Fiji time" and are not wearing a watch). I found the best wifi reception in the restaurant area to be on the reception side but sometimes staff preferred not to serve in this area.
Staff were mostly very friendly and the staff who offered babysitting were just great (thanks especially to the wonderful Ma who coped beautifully with a two YO who was acting up a bit and still came back the next night). The meke evening was terrific and the kids' club was great with lots of activities. The snorkelling was excellent - so many fish!
Castaway's prices definitely fall in the luxury range (an additional F$120 per night for a 4-month old baby is something I have not seen anywhere else!) but unfortunately in my view aren't matched by the service and dining options available. On arrival, no information about the resort, recreation or dining options was provided (as a tip you can ask for a map from reception). Room servicing/ housekeeping was a bit haphazard and beach and other towels were taken but not replaced (replacement beach towels are required to be obtained by guests from the central laundry and any guest laundry items are required to be dropped off and collected by guests from the laundry too - I have never seen this elsewhere at luxury resorts!); crockery left outside of rooms was not collected until the next day when the room was serviced. We asked for and received an extra chair to sit out on the verandah area but it disappeared again the next day.
We did have a lovely, relaxing time and I guess these comments may sound a bit picky (I did have very high expectations). In summary, if the service was improved and more guest-centred and proactive or the price reduced to a 3-star level, my rating would have been Very Good to Excellent!

Room Tip: We loved our bure (33) location on the quieter beachfront. It was more exposed to wind than those on...
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven A, General Manager at Castaway Island Fiji, responded to this review, yesterday
Bula SandyV1,
Thank you for taking the time to provide some feedback on your recent stay with us. We do appreciate hearing from our guests as feedback is vital for us to continue improving our service and maintaining our commitment to superior guest experiences.
Our 1808 restaurant offers an alfresco dining setting so operation is weather dependent. It is also closed during our dedicated theme buffet nights of Wednesdays and Saturdays. Unfortunately, weather conditions during your stay limited the operational hours of our 1808 restaurant.
Our award winning executive chef, Lance Seeto will look into enhancing our menu to provide long stayers a wider dining option. We have noted your comments regards the buffet session times and will be more flexible with operational hours. It appears we failed to expedite your check in process in an efficient manner and we have since spoken with our reception team to ensure that our check in procedures are followed through. We are sorry to hear that you found the service of your bure "haphazard". Our housekeeping staff has been reminded to be consistent in following bure service procedures.

Thank you sincerely for taking the time to write to us. It is pleasing to note that overall you enjoyed your stay with us.
We wish you a Merry Christmas and hope to welcome you back in 2015.
Vinaka,
The Castaway Family
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Cohuna
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

One of Fiji's Many hidden away paradise locations ,a must for young families , couples and we slightly older folks. Its simply a beautiful location, The staff treat you like family, Meals are brilliant . Water sports of all types. We stayed for 5 nights and did not want to leave
Very much a kick back lay back community , probably not for those chasing the night life scenario.

Room Tip: Get on the beach its awesome. Hammocks outside
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danroy07, Resort Manager at Castaway Island Fiji, responded to this review, 1 week ago
Bula Vinaka Paul
Thank you for taking your time to provide us with some feedback.
We all look forward for your visit to our barefoot island.
Vinaka & Regards, Your Castaway Family
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Auckland, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travelled with my husband, daughter and her boyfriend. We all loved it. It was my husband and i's second trip there and I know that the other two would like it. When we arrived, the pair of them just couldn't stop saying WOW. They couldn't believe how beautiful it is. The staff are great and they let my daughters boyfriend Rama play sevens with them. We will be back for sure.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danroy07, Resort Manager at Castaway Island Fiji, responded to this review, 1 week ago
Bula Vinaka!!
It was great to hear that you have reached home safely. Wishing you a Merry Christmas and happy New Year. We hope to see you soon.
Vinaka from the Castaway Family
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Bedford
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from castaway island where we stayed for three nights following a four week trip around New Zealand in a motorhome as we thought it would be the perfect end to our trip of a life time.....and we were right!
The welcome we received was wonderful, the staff absolutely gorgeous, always happy ( no surprise really, how could you not be on this beautiful Island?!) and and always helpful.
We had a beach Bure number 53 which was fabulously clean and spacious ( especially after being in our motor home) and the interior was lovely. The only snag was that some work was going on close by at the end of the beach so there was a shipping container in our view and sometimes some noise going on which wasn't great. We did mention this to reception and were offered an alternative Bure but the view would've been the same so we stayed put.
The food was excellent and the service very good too. The facilities clean and everywhere so well kept. Snorkelling was great, kayaks available and the resort was super relaxing. The staff were amazing with children and although we wee a couple we enjoyed seeing the children having so much fun. The staff had their annual fun day while we were there and it was lovely to hear them having so much fun, always laughing so infectiously.
We took a boat trip out to Modrika, the island used in the film 'Castaway' , one of my all time favourites, which was a great trip except we couldn't actually have our stop on the Island as a film crew were there...this was a great disappointment but we stopped at the deserted island next to it which was beautiful & lunch was lovely, snorkelling good and had a magical afternoon anyway. The boatman said we could go back after and have our stop on Modrika but sadly the crew were still there so we could only boat around the island. We didn't feel the need to complain as we had such a lovely afternoon but we did feel that there should have been some communication with nearby resorts to let them know the island wouldn't be accessible that day.
Leaving the island was sad as we had such an amazing time...we would highly recommend it particularly to families but for couple too as long as you like children!
Thank you for a wonderful stay...

Room Tip: Beach Bure was lovely but the bures in the gardens also looked private
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  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven A, General Manager at Castaway Island Fiji, responded to this review, 6 days ago
Bula barnesysi,
Thank you for taking the time to write a comprehensive review of your recent stay at Castaway.
We are so happy to hear that your overall experience was an enjoyable one.
We hope that you will be able to come back and visit us again. Until then, from your hosts on Castaway Island, we wish you and the family a Merry Christmas and a Happy New Year.
Vinaka. The Castaway Family
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Sydney
Top Contributor
101 reviews 101 reviews
51 hotel reviews
Reviews in 51 cities Reviews in 51 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at Castaway in November with my husband, daughter and her boyfriend. We had an initial hiccup with one of our Bure allocations, as we were allocated a very small bure. After many complaints and visits to the front desk, on the third day of our stay we did manage to get moved. I really got the feeling the staff at the front desk would say anything to make you go away, but promised follow up never occurred.
Other than that, our stay was very relaxing. We really enjoyed the food and the 1808 restaurant, which was only opened on some nights, was excellent. It served what can best be described as Asian fusion, very familiar to Australians, and everything was beautifully cooked and presented. There are 2 pools, one is supposed to be an adults only pool but this was not enforced at all by the staff, which was annoying.
This was my third visit to Castaway, and now that my children are adults, we won't be visiting again. My teenage daughter, who was travelling with us, loved it. It is a great place for families, but if you are a couple - I would recommend one of the adults only resorts.

Room Tip: avoid bure 29, it is very small and does not have the partition or the separate day beds. The south...
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  • Stayed November 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven A, General Manager at Castaway Island Fiji, responded to this review, 6 days ago
Bula CassGeorge,
Thank you for taking the time to give us some feed back on your third visit to Castaway.
I am sorry to hear that we did not deal with your complaints regards your bure allocation promptly. We have since had discussions with our front office team to ensure that such comments or requests are escalated to management so that it can be handled with the due diligence expected. I apologise the Malua pool was not more adult friendly as you anticipated. We allow children to utilise the pool but require them to respect the quite environment we try to create at and around the pool area. We endevour to enforce this rule with our young guests.
In retrospect I am happy to note that you enjoyed your overall holiday. We hope that there would be another opportunity to welcome you back to Castaway.
Vinaka. The Castaway Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castaway Island Fiji

Address: Castaway Island | Mamanuca Island group, Fiji Islands, 1111, Fiji
Phone Number:
Location: Fiji > Mamanuca Islands > Castaway Island (Qalito)
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Castaway Island (Qalito)
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Castaway Island Fiji 4*
Number of rooms: 63
Official Description (provided by the hotel):
Castaway Island, Fiji provides a unique South Pacific experience - a great place to relax, unwind and enjoy life's simple pleasures. Fiji's most popular island resort has guests returning year after year to experience the magic that is "Castaway". The island's 174 acres are covered with lush tropical vegetation, and surrounded by white sand beaches and vibrant coral reefs. ... more   less 
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Also Known As:
Castaway Island Fiji Hotel Qalito Island
Castaway Island Fiji Qalito
Castaway Island Resort
Fiji Castaway Resort
Castaway Fiji Hotel Island
Castaway Island Fiji Castaway Island (Qalito)

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