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“Stunning Beach ” 4 of 5 stars
Review of Castaway Island Fiji

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Castaway Island Fiji
4.0 of 5 Resort   |   Castaway Island | Mamanuca Island group, Fiji Islands, 1111, Fiji   |  
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New Zealand
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Stunning Beach ”
4 of 5 stars Reviewed July 22, 2014

We have just returned for a 10 night stay at Castaway in a beachfront bure with my family of 5. We were also traveling with another family of 5. This was our 9th visit to Fiji but 1st stay at this resort. I feel I have stayed at enough islands to accurately write a comparison review for this resort.

What we loved! - The beach was probably one of the nicest beaches we have been to in Fiji. The sand is white and powdery and the water was literally as warm as a bath and Chrystal clear blue. The staff were very mindful of ensuring the beach was well groomed and bits of seaweed etc removed daily. There were always enough loungers to accommodate all the guests as well.

The snorkeling was amazing. The inner reef was fantastic but the two outer reef trips we did were exceptional. We sure turtles, sting rays, massive fish and 5 black point sharks and 1 very large white one! Got the blood pumping.....

We found the food at a generally high standard for Fiji. Interestingly we disagree with the reviews about the Asian fusion restaurant. We ate here twice and did not enjoy the food nearly as much as ordering from the main menu. We never had a bad meal from this menu and found the smaller portion sizes perfect for not over indulging. We rarely ate from the buffet but our kids did and they always seemed to enjoy their meals and had plenty to choose from. My 3 year old daughter had spaghetti bog for lunch and dinner and would have had it for breakfast as well given the choice!

The bures were adequate. Little privacy between kids and parents and no living space to relax in not that you would want to anyway with the beautiful beach on your doorstep. They were clean and well kept.

The things we didn't like so much...

We sent an email twice before our visit requesting a beach bure on the north side of the beach. We also asked for our bure to be positioned next to our friends and their family that we were traveling with. Neither request was honored. I'm not sure why guests requests can't be accommodated. I think this is poor organization and management on the resorts behalf. Every other hotel in the world we have stayed at can where possible accommodate guest requests. This resort appears not even to consider them. After speaking with management we were moved to the north side half way through our stay. We were however at separate ends of the island to our friends.

I have to comment about the staff. We have experienced the warmest and most exceptional service and friendliness from staff at every other resort we have stayed at in fiji. We did NOT find this at Castaway at all! The staff were pleasant enough but by comparison didn't have that same cheerfulness and warm hospitality we have received at other islands. We almost felt they were a bit "over" it. They were full and it was busy. I get they turn over guests rapidly but even our kids commented on their general lack of enthusiasm.

The kids club. From memory they had 95 kids on the island when we were there. There was a lack of exciting activities on offer especially during the day. They need to review their programme and come up with some refreshed ideas of things they can do. Our 3 kids were very uninspired. They watched movies most nights and what was worse they were repetitive.

Next year we are booked in at Yasawa Island Resort. The last island for us to tick off before we venture further afield!

Stayed July 2014
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karenmarvell, Director of Sales at Castaway Island Fiji, responded to this review, July 27, 2014
Bula Monmun and thanks for the review.
We are sorry you didn't find our Castaway family to be as friendly as you'd have hoped. This does surprise us, however its a reminder to us when we are fully booked that despite our staff being busy, their persona is always on display and an absence of friendly engagement is noticed.
If we have the correct booking, remembering that the reviews on this site don't provide name and dates of stays, we did receive your request for bures near to each other from the NZ wholesaler, who booked the stay. At the time, we advised that we were unable to guarantee this but it was duly noted on the reservation and we would have fulfilled the request had two bures of your choice been vacant on the day you arrived. Also the two bures booked were different categories, making it more difficult to assign near each other. We have far fewer bures on the north beach side and several of them are small bures that can only accommodate 3 people, so would not have been suitable for your two families of 5 people. The July school holidays are our busiest two weeks of the year and fulfilling these requests in a resort of our size is certainly challenging. Our apologies that the request to be next to each other on this occasion was not able to be fulfilled. Your comments about the Kids Club activities is noted and we will review and work to improve this to provide a more comprehensive program. We sincerely appreciate you taking the time to write this review and are pleased that overall you did have an enjoyable holiday at Castaway Island.
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678 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 22, 2014

We have just returned after an amazing 6 nights on Castaway Island. We loved it ! My husband and I travelled with our 2 active boys aged 10 and 13. From the moment you step off the boat you feel at home and relaxed. We had a beach Bure on the South Beach . The Bure was spacious and spotless, and although that side of the Beach was prone to more wind I loved the privacy as the majority of people and activities are on the North Beach. We took advantage of the meal plan, which I would recommend as you could eat at any of the restaurants and I felt it was good value. The quality of the food was very good. The breakfast buffet was yummy, with plenty of variety. We ate from the al a carte , pizza or sushi cafe for lunches and al a carte for diviner most nights. We did have buffet 2 night as on a Wed and Sat they do a theme night so only buffet or the pizza restaurant available. I'm not a huge buffet fan at dinner as i like to relax and take my time so 2 nights was more than I would have liked to have been restricted too , but that's just my preference, not a reflection on food quality. The 1808 was an amazing experience but unfortunately due to 2 very windy nights we only got to eat there once. This restaurant is totally weather dependant because all the cooking is done outdoors, it is on the sand and has no walls or roof therefore it closes in bad weather.
The staff very friendly and courteous and the service was very good around the island in all areas.
We felt extremely safe on the Island and the boys were able to wander to the tennis courts, or table tennis or to play with the activities staff on the beach. The resort gas kayaks, paddle boards, catamarans and snorkelling equipment available for use. The snorkelling is amazing, some times we swam out but we also took a kayak out and tied it to a buoy and snorkelled from there so we get see a different part of the reef without a giant swim first.
I could go on and on but overall I can say we had a great experience. The kids loved it as there was plenty to do ( nothing involving a screen which was great ) we loved it as it was restful and relaxing and despite being school holidays and a full house it never seemed crowded or noisy.
Things to note : drinking water is fantastic ( they have there own desalination plant) and readily available at all the bars don't waste energy or money with bottled; take your own shampoo and conditioner as the resort only supplies a 2 in 1 that is in a refillable tub; if you buy a bottle of wine and don't finish it you can take it back to your room and bring it back next meal time; you can BYO wine at $ 20 Fiji corkage; kayaking around the Island takes 45- 60 minutes and is hard work at low tide as you have to go out further to avoid reef!!! ; free Wifi available at all restaurant/ bar areas and it is pretty reliable given you are miles from anywhere;
In summary we loved it , it has ruined us for anywhere else in Fiji as this was our 5 th trip to Fiji , our first to Castaway and the only place we will ever stay in Fiji again !!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karenmarvell, Director of Sales at Castaway Island Fiji, responded to this review, July 27, 2014
Bula! Thanks so much for the very informative review. Great to know you've found your happy place - somewhere the entire family love and feel comfortable.

We hope it won't be too long before you come back and visit us again. In the meantime, lolomas from your Castaway family.
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Auckland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 19, 2014

As usual, a wonderful place. Best island resort. Meal plan is a must.
Friendly staff, well maintained grounds.
We will be back.
Over the years we have stayed at a number of outer island resorts and mainland hotels. This one is the better choice by far for the island style of accommodation and amenities.
Hotels are a different style again so don't take on board reviews where castaway is compared to hotels.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karenmarvell, Director of Sales at Castaway Island Fiji, responded to this review, July 22, 2014
Cyril M, vinaka for your feedback. We feel very blessed to read that you have visited many resorts in Fiji and found Castaway to be up there with the best!

You are so right about the difference between a mainland hotel/resort and an island resort. Two completely different experiences. Certainly, due to operational costs, the islands are more expensive, however the all encompassing resort experience that you are purchasing when you choose an island resort is very different to a hotel room. This is something that tourists cannot really know until they've been and experienced the difference.

We do hope now that you have found us, you will join in the throngs of others and return to visit the Castaway family again. In the meantime sote tale (until we meet again)

Vinaka
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Mandurah, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 19, 2014

We travelled with our two teenage daughters to Castaway for a wedding earlier this month. From the moment we arrived on the beach, we were well looked after. The welcome song, the welcome drink, & the beautiful welcome from the Castaway Family were all amazing. Our garden bure was lovely, large enough for the 4 of us and cleaned daily. Nitpicking faults, I'd have to say that being located next to the tennis court, with enthusiasts playing at 7am was annoying, and it was very dark inside, even during the middle of the day. First world problems though!!
The meal plan was definitely the way to go. Extensive choices for the buffet breakfast, lunch and dinners, and being able to eat of the al a carte menus for lunch and dinner was great. Kids can order pizzas anytime, and boy, did they take advantage of that. I enjoyed some of the most amazing food I've ever had while dining at Castaway.
My husband surfed at Cloudbreak, and with one of our daughters at Wilkes passage, and they both loved it. We paddled around the island on kayaks, used standup paddle boards, snorkelled, fished, lazed around, relaxed and generally had a fantastic holiday.
We spent a morning visiting Cloud 9, and that is well worth a visit. This little floating pontoon, located over a reef was another slice of heaven, and definitely worth a visit.
My youngest daughter unfortunately fell from a hammock on our 3rd last day at Castaway, and broke her collarbone. Mary (the nurse) and Daniel (Duty Manager) sprung into action and looked after every detail, the helicopter transfer to Nadi, the doctors appointment, the xrays, the chopper ride back, and were even at the helipad to welcome us back that afternoon. Thank you both so much for all your love and care.
The wedding itself was spectacular, but that is someone else's story to share. I'm just thrilled we were there to enjoy it with them.
Vinaka Castaway Family.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karenmarvell, Director of Sales at Castaway Island Fiji, responded to this review, July 20, 2014
Bula Lisa, Vinaka vaka levu for taking the time to write your thoughts here on Trip Advisor, regarding your recent stay. The hammock incident was indeed unfortunate but we are very pleased that your daughter was well looked after and made to feel as comfortable as possible. Having the Nurses Clinic on island and the lovely Nurse Mere is so beneficial. Our Operations Manager, Daniel Roy is a huge asset to our Castaway family with his wealth of experience and caring, level headed attitude. The wedding was beautiful and it sounds like everyone enjoyed the celebrations of this gorgeous occasion. We hope we can welcome you back again for a more relaxed stay in the future. Again thanks for your comments. With warm regards from the Castaway family to yours.
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Sydney, Australia
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 18, 2014

Bula! We spent a week at Castaway over the school holidays for our friends wedding.
WOW! The service and care we received from all the staff was outstanding, the bures were lovely, the food was amazing with so many options so you were never bored. I recommend booking into 1808 and the meal they delivered for the wedding was equal to top restaurants in Sydney.
The kids had an mazing time, in fact we had to ask them to spend time with us!
We used many of the additional facilities like the jetski tour, the banana boat, diving, the half day dolphin cruise and cloud nine was divine. I did the bushwalk a few times as the views are just amazing and different if you change the time of day you walk due to the tide. Most of our group went to the local footy match too which was a great way to get local.
The wedding the resort put on was incredible. The care the team went to to ensure my friends had everything they wanted I have never seen before and it was the most memorable event that felt like we were on a private island with no one else around. Chef - Thankyou for the delicious special breakfast you gave us on the Sunday for our farewell too!
Thanks everyone at Castaway for a terrific break and we may plan a trip back in a few years time.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karenmarvell, Director of Sales at Castaway Island Fiji, responded to this review, July 22, 2014
Wow JoJo, you certainly packed a lot into your time at Castaway. It's great to receive this wonderful feedback thank you. We are very blessed with the most divine pristine environment, wonderful staff and an amazing array of activities. Glad to hear you enjoyed our award winning cuisine too. The wedding banquet did look amazing and it was a special event for not only the bridal couple and their family and friends, but for the Castaway family as well. We do so love a special occasion! We hope you really will come back and visit again. Our lolomas (love) from the Castaway family.
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Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

Such lovely people. Great cruise boat (South sea cruises) Luisa & Sai, you both rock. Never ever have met friendly and helpful people like yous.
Wonderful place to relax, play, swim or have fun. It is just another paradise.

  • Stayed July 2014
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karenmarvell, Director of Sales at Castaway Island Fiji, responded to this review, July 20, 2014
It sounds like you really enjoyed your time at Castaway Island and enjoyed the hospitality of our staff. Come back and visit us again soon.
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Sydney, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 17, 2014

This is a truly beautifully Island. The warmth and generosity of the staff made our holiday very relaxing. We spent ten days on the island where our three children were kept busy not only with Kids Club but general activities on the beach. We are definitely returning very soon.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karenmarvell, Director of Sales at Castaway Island Fiji, responded to this review, July 20, 2014
Maria vinaka for your review. Its so lovely to read you and the family enjoyed your time with the Castaway family. Don't leave it too long to return. vinaka and warm regards
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Additional Information about Castaway Island Fiji

Address: Castaway Island | Mamanuca Island group, Fiji Islands, 1111, Fiji
Phone Number:
Location: Fiji > Mamanuca Islands > Castaway Island (Qalito)
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Castaway Island (Qalito)
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Castaway Island Fiji 4*
Number of rooms: 63
Official Description (provided by the hotel):
Castaway Island, Fiji provides a unique South Pacific experience - a great place to relax, unwind and enjoy life's simple pleasures. Fiji's most popular island resort has guests returning year after year to experience the magic that is "Castaway". The island's 174 acres are covered with lush tropical vegetation, and surrounded by white sand beaches and vibrant coral reefs. ... more   less 
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Also Known As:
Castaway Island Fiji Hotel Qalito Island
Castaway Island Fiji Qalito
Castaway Island Resort
Fiji Castaway Resort
Castaway Fiji Hotel Island
Castaway Island Fiji Castaway Island (Qalito)

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