My partner and I stayed here for four nights in March 2014. Let's start with the good! The island itself is paradise, with shallow-water reefs surrounding and white sand beaches. The pool was good, as was the view from the pool. The wild life and views were just unbeatable. A wide range of activities are on offer, including snorkelling and diving.
All this was let down by a number of rude staff. This came as a surprise as most reviews say how wonderful the staff were and we came here from a resort where the staff were very friendly.
On arrival we went to the only restaurant (the other one was closed, although this wasn't advertised) and after my partner signed for the cheque the very surly waiter came back and thrust the cheque back at him, demanding 'Is this your real name?' Everything must be signed against your room and as this was in my name we realised he was accusing us of pretending to be guests. Not a good start to your tropical island getaway! During the four nights a number of other staff were also rude. I won't detail all of these occasions but the one which spring to mind is staff demanding to know our room number just in passing as we walked along the footpath as if again we were pretending to be guests. We tried to order room service one night and our pizzas were delivery 45 minutes apart.
We stayed in a luxury beach front bure which was okay although our electricity stopped working a number of times and we had to deal with abrupt staff who seemed annoyed we complained. Also, although the bures are reasonably comfortably our other complaint is how many maintenance staff are around ALL THE TIME. Four nights and every morning we work up to sweeping leaves for an hour outside while loudly talking to other staff or some kind of power tool in use. About 7.30am one morning we woke up to someone literally trying to chip away the concrete steps leading to our porch with a hoe. I have no idea what he was trying to do! He moved our drying shoes and clothes out the way to do this and we have 'Please do not disturb' sign on the door. It seemed in general like they had too many staff members to know what to do with.
The food was poor and very expensive for what's on offer. I don't eat meat which made it a little more difficult (which I expect) but my partner also struggled to find food he liked. I would recommend avoiding the buffet. $65 Fijian dollars per person a night and we couldn't even get water for the table.
All in all, disappointing considering the natural beauty of the area!
- Also Known As:
- Mana Island Hotel Mana Island
- Mana Island Hotel
- Mana Island
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