when my group went to check in the hotel around 5 pm. Our rooms were not available. They stated it will be around 45 minutes to a hour. After waiting 45 minutes the rooms were still not ready. The young lady behind the counter was very nice and apologetic. I just feel like if the rooms are suppose to be ready by 3 that we should not have to wait until almost 6 to get in our room. The young lady ended up switching our rooms so we could get checked in and make it to the banquet on time. We were attending a bowling tournament and had a banquet for our kids.