Horrible "hotel," one of the worst I've ever stayed at. The owner, Peter Patel, was extremely rude when I complained that both my rooms had biting bugs in them. I woke up in the morning with red swollen bites all over my legs and back, and found and killed three bugs, one of which still had my blood in him. I presented these bugs to the front desk and had to seek medical attention for the bites. The owner claimed these were biting gnats that were indigenous to Prattville and that because the doors open to the outside, guests should expect these kinds of bugs in the rooms. I canceled the remainder of my reservation, and stayed at another hotel in Prattville with the same setup (doors open to the outside), and no bugs.
Peter Patel was extremely rude when I called to complain about (a) being charged for the room; (b) having to book another hotel at a walk-in rate; and (c) having to seek medical attention for the blood-sucking bites on my legs and back. He basically blamed me. I contacted Wyndham, and they were of no help. This is the email I received from Wyndham:
This is to advise you that Super 8 Worldwide is solely the franchisor of the Super 8 Worldwide trademarks and service marks to independently owned and operated Super 8 Worldwide guest lodging facilities and is not involved in the day-to-day operations or management of this facility. Each Super 8 Worldwide facility is independently owned and operated by licensees. The Super 8 Worldwide chain is committed to ensuring that good service and quality accommodations are provided by our franchisees. Your comments have made us aware of an instance when one of our franchisees did not meet a valued customer's expectations. While Super 8 Worldwide does not own or operate or control this facility, we have notified the owner/operator of this facility of this incident and conveyed our expectation that he or she take steps to address it adequately. As the franchisee is in the best position to respond to your complaint, please direct all further communication to the franchisee below.
Stay here at your own risk, and don't assume that because Super 8 is part of Wyndham that Wyndham stands behind these hotels--they don't. There are far better places in Prattville to stay at about the same price. Peter Patel never made good on his promise to make this right.
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- Also Known As:
- Super 8 Prattville
- Super Eight Prattville
- Prattville Super Eight
- Prattville Super 8