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“Love Hampton Inn” 5 of 5 stars
Review of Hampton Inn & Suites Birmingham/Pelham

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Hampton Inn & Suites Birmingham/Pelham
2.5 of 5 Hotel   |   232 Cahaba Valley Rd, Pelham, AL 35124   |  
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Ranked #4 of 11 Hotels in Pelham
Panama City
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Love Hampton Inn”
5 of 5 stars Reviewed September 5, 2013

This was definanetly a fantastic hotel and an accessible room to die for. Room to move around, two double beds, which we wanted, that were comfortable, staff was excellent and had the easiest experience getting on the internet than I had had for over a week of traveling. Every Hampton Inn have stayed in has been great but this one outdid them all.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review, September 7, 2013
Thank you very much for your recent review of our hotel. We work every day to provide our guest with excellent service and product quality and it is always reassuring to receive feedback such as yours. Thank you for the comments and we look forward to your next stay with us.
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143 reviews from our community

Traveler rating
    75
    40
    16
    7
    5
See reviews for
49
31
6
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Pelham, AL, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2013

The hotel staff were very nice and accommodating and the beds were extremely comfortable. It was within walking distance to the Oak Mountain Amphitheater. The breakfast was good. The suite had a sink, refrigerator and microwave. The table was more like a narrow desk.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review, September 3, 2013
Thank you for your recent review of our hotel. We strive to provide our guest with excellent product and service and are always glad to learn that we are meeting or even exceeding our guest's expectations. Thank you for your comments and we look forward to your next stay with us.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2013

Excellent service. Friendly staff. Great breakfast. Concert by Keith Urban at nearby venue was not a problem. Only heard music when outside. Nearby "Margauritaville Restaurant" very loud but still not bothered inside room.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review, August 31, 2013
Thank you for your recent revew of our hotel. We are always working to ensure every guest stay is enjoyable and satisdactory. I will share your comments with our team. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Top Contributor
175 reviews 175 reviews
32 hotel reviews
Reviews in 60 cities Reviews in 60 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed August 25, 2013 via mobile

Got to room after long and hot day at the soccer fields. Room was very was. Front desk said it would cool quickly. Had dinner with team and let the kids swim. Room was decently cool but the air unit rattled ALL night. Wish we had discovered this earlier. Had to run the shower for 10 minutes to get decently hot water. Bed not super comfy. Would not choose this locale again.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review, August 28, 2013
Thank you so much for your recent review. We are so sorry that the room did not cool in an appropriate amount of time and that the unit was noisy. We have taken these comments to our maintenance staff so they can make the necessary adjustments with the unit in the room you stayed in. We will do everything we can to make sure we take the necessary precautions so that none of our guests have to deal with this inconvenient issue. We always aim to ensure every guest feels cared for, valued and respected and I can assure you that your feedback will help us deliver this brand promise.

Again, I apologize if you went through any inconveniences and I hope you give us another chance to serve you, if you travels bring you back to our area
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Franklin, United States
1 review
4 of 5 stars Reviewed August 6, 2013

Very clean and friendly staff! GREAT military discount! Rooms were quiet and comfortable. Lobby was also very warm and welcoming! Would stay here again for sure! Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review, August 7, 2013
Thank you for your recent review of our hotel. We are always working to provide the very best in product and service to our guest at a reasonable price. Thank you for your comments and we look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandeville, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 6, 2013

We were in town for the concert at Oak Mountain Amphitheater and we wanted a hotel where we could walk to the concert. Fortunately for us, our hotel of choice the Hampton Inn was located right behind the Amphitheater. Always clean and the staff is most courteous. Highly recommend this hotel.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review, August 7, 2013
Thank you for your recent review of our hotels. Guest comments help us determine our performance and learn areas for improvement. Again thank you for your feedback and we look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 6, 2013

The AC works on occupancy sensor. We kept turning AC down and unit would not cool room. I talked to front desk and they said AC was in fact on occupancy sensor and "just bear it", it would cool after a while. During the night I got up at least once every hour to move around and turn unit back on to cool. The room was hot and humid and only motion within room would allow unit to operate. We had roaches, roaches in the hall and I mentioned to front desk on check out and they said "oh". Maybe we had a bad room based upon other reviews, but I will not stay there again. Additionally, as a water saving measure the toilet must be flushed multiple times to flush bowl, a misguided conservation issue.

Room Tip: Make sure the occupancy sensor allows AC to work while sleeping
See more room tips
  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Manager at Hampton Inn & Suites Birmingham/Pelham, responded to this review, August 7, 2013
Thank you for taking the time to share your feedback on your recent stay. We take all of our guests' feedback very seriously, and appreciate it as a valuable teaching tool. I have shared your comments with my entire team. I was very disappointed that you found some roaches while staying with us and that you’re A/C was not working properly. We rarely receive negative comments, so, when we do, we address any issues immediately with our team to ensure that the same mistakes are not repeated.

Please accept my apologies on behalf of the team at the property. We truly appreciate that you chose to stay with us, and we know that you have many places to choose from for your lodging needs. I would appreciate it if you could please give us another opportunity.

Thank you again for sharing your comments, and please feel free to contact me directly if there is anything else that I can do for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Birmingham/Pelham

Address: 232 Cahaba Valley Rd, Pelham, AL 35124
Phone Number:
Location: United States > Alabama > Pelham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Pelham
#3 Family Hotel in Pelham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Birmingham/Pelham 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hampton Inn & Suites Birmingham/Pelham Hotel Pelham
Hampton Inn And Suites Birmingham/Pelham
Hampton Inn Pelham
Pelham Hampton Inn

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