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“Good luck with stink” 2 of 5 stars
Review of Hampton Inn & Suites Birmingham/Pelham

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Hampton Inn & Suites Birmingham/Pelham
2.5 of 5 Hotel   |   232 Cahaba Valley Rd, Pelham, AL 35124   |  
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Ranked #4 of 11 Hotels in Pelham
lawrenceburg, United States
1 review
“Good luck with stink”
2 of 5 stars Reviewed June 25, 2013

Non-smoking rooms should never smell stinky like an old smoky bar, and if the cleaning staff notices this and can't fix it, then don't call it a non-smoking room and sell it to the public. Needs to offer solution at front, but had to make a suggestion myself. So much for concern for the customer. The room stunk, so did the attitude.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review, June 26, 2013
Thank you for your recent review of our hotel. We measure our performance via guest comments and comments such as yours are especially helpful in aiding us find areas for improvement. I have taken your comments to our team and we will be making necessary adjustments so that our housekeeping staff better handles nonsmoking rooms that have a smoking room stench. We will also addressand retrain our front desk to better handle problems and arrive at guest satisfactory solutions quicker. Again thank you for your feedback.
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145 reviews from our community

Traveler rating
    76
    41
    16
    7
    5
See reviews for
49
32
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39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Union City, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 24, 2013

I have a business...I always look for complete satisfaction there.....This location was just like all the other Hampton Inns that we have stayed. Clean, excellent employees, and a joy to stay there. We always look for HH for a hotel to stay when we have never been to that area. Locations are convenient to your particular needs....and you know , if you have children or not, that there will be a great breakfast available when you get up to make that trip just a little better and not have to stop at one of those many fast food resturants that can take up to 30 minutes to order and receive and eat in a cold environment. Love the HH programs and hotels.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review, June 26, 2013
Thank you for your recent review of our hotel. We are proud to be affiliated with Hilton and specifically Hampton Inn. The brand goes through extensive efforts to make sure that the hotels are consistent and provide guest with a good experience every time at every hotel. Thank you for staying with us and we look forward to your next visit.
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Zachary, United States
1 review
5 of 5 stars Reviewed June 1, 2013

Staff, service, location all good. Pelham Hampton was a few minutes away from the stadium but the rates were a little more reasonable. Hampton is a place you have to try and see if you enjoy as much as we do!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review, June 4, 2013
Thank you very much for your recent review of our hotel. We measure performance via guest feedback and always appreciate it when we recieve it. We are glad you enjoyed your stay with us and we look forward to your next visit to our hotel.
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Chicago
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 28, 2013

Stayed at the Hampton Inn in Pelham for one night on the way to the Gulf Coast. The hotel was located on Cahaba Valley Rd behind a Mexican restaurant and Krystal's. it was a little tricky to find the entrance way at night but the hotel was well lit and had good parking.
The room was a standard Hampton 2 Bed/2 Queen room. Beds were good and the bathroom had good counter space. The breakfast was good with Waffles,Bacon and other items.
If you are heading South down to the Coast, staying on the southern fringe of the Birmingham area is best, and this Hampton will meet most of your travel needs.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review, June 4, 2013
Thank you for your recent review of our hotel. We are always working to provide excellence in service and product to our guest and guest feedback helps us measure our performance. Thank you for taking the time to review our hotel. We look forward to your next visit with us.
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Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2013

,Have stayed at this particular Hampton Inn many times and the cleanliness of the rooms have always been consistent. Like the white bedspread duvet covers as you can see that they are pristinely clean and they are washed with each guest's stay. the sheets and cases always have a nice lightly bleachy smell which I like. The staff is always friendly. We try to always stay at a Hampton Inn since we generally know what to expect and that means CLEAN!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review, May 29, 2013
Thank you very much for your recent review of our hotel. I will certainly share your comments with our staff, specifically with out housekeeping staff who works diligently to make those rooms sparkling clean for every guest. Again thank you for your comments, we look forward to your next stay with us.
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United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 19, 2013

Nice big room, attentive staff. Everything I needed. Land behind the hotel is undeveloped, so no intrusive noise or light, which is a plus. I didn't have time for the free breakfast, but have stayed in many Hampton Inns, so I'm sure that was fine, too. I'd definitely stay there again.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review, May 29, 2013
Thank you very much for your recent review of our hotel. We strive to provide excellence in service and product and are always glad to learn that we have acheived this goal from our valued guest. Thank you again and we look forward to your next visit to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, Tennessee
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 30, 2013

We've stayed at a couple of other hotels here but the Hampton remains our favorite. It looks recently renovated and we loved the ceiling fan in our room. It's a quiet clean hotel with a good breakfast and we have found that to be consistent. Very nice staff at front desk desk. Restaurants close by. It is slightly higher than some of the other Hamptons we frequent but not enough to discourage us from staying there.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BhamSalesdirector, Director of Sales at Hampton Inn & Suites Birmingham/Pelham, responded to this review, May 3, 2013
Thank you very much for your recent review of our hotel. We strive to provides excellence in product and service and always appreciate guest feedback as it helps us measure our performance. Thank you again for staying with us and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Birmingham/Pelham

Address: 232 Cahaba Valley Rd, Pelham, AL 35124
Phone Number:
Location: United States > Alabama > Pelham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Pelham
#4 Family Hotel in Pelham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Birmingham/Pelham 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hampton Inn & Suites Birmingham/Pelham Hotel Pelham
Hampton Inn And Suites Birmingham/Pelham
Hampton Inn Pelham
Pelham Hampton Inn

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