Stayed here few times and it's always been a nice property with a contemporary welcoming atmosphere. In my opinion the rooms are for the most part comfortable, like most Hilton properties, beds are nice and comfy, bathrooms almost always seemed to be consistently clean. Just a few concerns I have observed more than once and it may not be that important to some but, remote control for TV seems not to get cleaned very well sometimes. For me, in this day and age, that's very important. The staff working bar area may need more training dealing with travelers. On more than one occasion - at this hotel, bar staff seemed almost aloof as though they were ready to go home. Not a good way to win me over after traveling all day and I just want a cold beer. Travelers can tell when bar staff don't want to serve. It just makes you want to walk away. On this last trip, I walked off. Overall, very nice property and staff is generally very good. Surrounding area has a lot to offer. I'm not into shopping, but it's there if you like, exercise room is okay, but there are some nice parks very close to the hotel to walk, jog, or play tennis. For me, that's a good thing. This is a small town and you almost don't expect to find a hotel this nice. I like it - hope you find this helpful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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thank you for your time to review our property. We appreciate the compliments on our hotel and your like for our beds and the cleanliness. Your comment about our remotes have been heard and the Executive Housekeeper has implemented a new procedure on remote cleaning. On behalf of our team I would like to apologize for out Lounge staff. It is our culture to provide excellent service at all times in all departments. When this does not happen we are very disappointed. The staff has been retrained and I am certain this will never happen again. Please allow us to welcome you again in the near future and if you see anything less than outstanding service please contact me @256-831-0083.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.