I have mixed feelings about this hotel. Property is nice, well kept. Check in was a nightmare. We arrived and was told it would be about 3 hours before our room was ready so we gave them our phone number to call when it was ready. Ran out of things to do so came and sat in the lobby and watched family after family after family check in while we waited and waited and waited. Phone call never came and we were not notified our room was ready even after we told them we would just be waiting in the lobby. Staff at front desk have a huge "I don't give a darn attitude." After we finally went BACK to the front desk and were told our room was ready we went to room and then went to the beach. The beach bartender Billy was extremely nice and friendly. So this calmed our ruffled feathers quite a bit, giving us a little better feel about things. The next a.m. in the breakfast area we needed some help and this very nice black girl, I didn't get her name but she had long pretty kinda wavy/curly hair helped us. Even though breakfast was officially over and she didn't have to she went to great lengths and trouble to help us with a problem we were having. Really wish I had her name because you really appreciate the ones that go above and beyond when you are treated the way we were by the front desk staff. Not sure if I'd come back though.....watching all those families go in ahead of us while we waited for hours was very irritating.....
- Official Description (provided by the hotel):
- At Holiday Inn Express, On the Beach in Orange Beach Alabama every day feels like paradise. You'll find miles of white sand beach and the emerald blue waters of the Gulf of Mexico steps from our door. Our beachfront location offers private beach access for swimming and lounging. We also offer a beachfront pool with hot tub and and pool bar.We're centrally located near attractions such as restaurants, deep sea fishing, parasailing, wave running, shopping at the Tanger Outlet Mall, concerts at the Amphitheater at the Wharf, Waterville, Gulf State Park and the Gulf Islands National Seashore. Amenities include beachfront outdoor heated pools & hot tub; seasonal poolside tiki bar; free breakfast; private beachfront balconies; free wifi; free parking; HDTVs; 24 hour business center; 24 hour fitness center; 920 square foot meeting room; sundries shop. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Orange Beach-On The Beach Hotel Orange Beach
- Holiday Inn Orange Beach
- Orange Beach Holiday Inn