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“Worn out hotel on the beach” 3 of 5 stars
Review of Holiday Inn Express Orange Beach-On The Beach

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Holiday Inn Express Orange Beach-On The Beach
2.5 of 5 Hotel   |   24700 Perdido Beach Blvd., Orange Beach, AL 36561   |  
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Free Beach Service Deal
Ranked #5 of 17 hotels in Orange Beach
California
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
46 helpful votes 46 helpful votes
“Worn out hotel on the beach”
3 of 5 stars Reviewed March 7, 2013

Stayed here for one night, since it was near my parent's vacation condo. It is right on the beach and in a convenient location. Customer service: great. Very nice and helpful front desk person. Made reservations through Booking.com, and the price was somewhat reasonable for the area - around $149. Beware of Alabama's tourist tax of 11% - yikes!

The room: seemed really old and tired. Nice TV, microwave and fridge. The carpet seemed really old and frayed. The A/C unit had a constant high-pitched humming sound, and the maintenance guy had to come up, take the front grill off to unplug the unit to make it stop humming! The grill was grimey and dirty. The bathroom was dark with a low ceiling painted green. Dirty baseboards behind the door. When I arrived, the bath mat was damp! The bed was hard and uncomfortable, and the pillows lumpy.

Facilities: they had a business center, and the computer there was very fast and worked well. They had on-site pay washer and dryers, great for doing travel laundry. There was also a small fitness center and pools, which I did not use.

Breakfast buffet: not many healthy choices, but good food. Scrambled eggs, sausages, biscuits and gravy, cold cereals, rolls, a pancake-making machine. No yogurt or healthy items, if that's what you usually eat. Food was plentiful, and the right temperatures.

Overall, would not stay here again. The price seemed high for a worn out hotel. This would be a great place for young people on spring break. The rooms need updating and more thorough cleaning. Nice and helpful staff.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
christina g, General Manager at Holiday Inn Express Orange Beach-On The Beach, responded to this review, March 25, 2013
Thank you for your review of our hotel and letting us know how we can improve in the future. I apologize that you had a negative experience at our hotel. I have passed along your comments to our housekeeping and maintenance departments about the troubles you had with your room to ensure another guest does not have a negative experience as you have had. It is comments like yours that enables us to improve. Thank you again for your candid comments and I hope you give us another opportunity in the future to serve you and your family.
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354 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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English first
Kewaunee, Wisconsin
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 4, 2013

On a recent visit to the Gulf Coast, because of bad weather, we stayed at this hotel on two separate occasions. On the first visit Amanda was able to juggle reservations so that we could stay two nights instead of one. Amanda was wonderful and very professional as she made sure we were safe and comfortable during the storms. Because of her attention to customer care a few days later we returned to the Holiday Inn Express and enjoyed another two days. Our room was ocean front, spacious, clean and very enjoyable. Excellent value, beautiful views, and a wonderful hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MistianneB, Director of Sales at Holiday Inn Express Orange Beach-On The Beach, responded to this review, March 19, 2013
Thank you so much! We like Amanda too. She is definitely a keeper! We will share you kind words with Amanda and look forward to seeing you again very soon. Let us know when you are coming, we will be sure to have Amanda for your arrival!
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Nebraska
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 4, 2013

Overall we were pleased with our stay at this Holiday Inn Express. You can't beat the location. We loved being right on the beach. We had one of the King rooms with a private balcony overlooking the pool and the beach. The view was beautiful. The outdoor areas were nice with the pool and hot tub and it was well maintained. The lobby and breakfast area were nicely decorated. The breakfasts were what you usually get at a Holiday Inn Express - nothing special, but okay.The staff was great - all very friendly.
My only complaint would be that the guest rooms, well at least our guest room, was a little shabby and worn and could definitely stand a little updating and TLC, And the housekeeping could have been better. Our room wasn't extremely clean and I am pretty sure the floor wasn't vacuumed the entire 4 days we were there. Twice I had to ask for towels, because when they cleaned the room they took the dirty ones out but didn't replace them with fresh ones.
That being said, the price of the room was very reasonable for such a great location and we enjoyed our stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MistianneB, Director of Sales at Holiday Inn Express Orange Beach-On The Beach, responded to this review, April 12, 2013
Thank you for your honest review. We are very happy to hear you enjoyed your stay here with us and apologize for any inconveniences you might have experienced while you were here. We will use your comments as an opportunity to learn and grow. We hope you come see us again soon. Thank you again and happy trails!
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Top Contributor
102 reviews 102 reviews
14 hotel reviews
Reviews in 35 cities Reviews in 35 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 24, 2013 via mobile

Stayed here two nights just to relax and enjoy the Gulf... And that's what it was, relaxing! Even got a cheaper rate when we arrived! Clean hotel (most Holiday Inn Expresses are), free parking, continental breakfast... What more could ya ask for?

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MistianneB, Director of Sales at Holiday Inn Express Orange Beach-On The Beach, responded to this review, February 26, 2013
Thank you so much for your review. We are so glad you were able to relax while you were here with us. Hopefully you will return to place your toes in the sand with us again very soon!
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Jackson, Mississippi
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed February 22, 2013

DO NOT STAY AT THIS HOTEL IF YOU VALUE TRUTH IN ADVERTISING, HONESTY, & CUSTOMER SATISFACTION!!!!! When we booked this room we chose Gulf Front, Balcony, King room. See photo of our view from the balcony. This view is from the third room we were offered when we complained about the first and second rooms. The first room we were assigned offered a beautiful view of the back bumper of our parked car. The balcony/patio in the second room was flooded so it was not an option to keep that room since the forecast was for thunderstorms for our entire stay (not in the forecast when the reservation was made), we were originally so comfortable with the Holiday Inn reputation, we didn't give a second thought to the storms thinking we would be secure on our Beach front balcony room, nice and dry with a great view. Even though we reserved the room well in advance, specific about what we wanted, this is what we received. We were told this is the best they could do since the other rooms (matching our request) were full. When we called IHG (International Hotel Group who owns Holiday Inn) Rewards Customer Service they said it was our error in making the reservation and nothing could be done. (We make approximately 120 reservations per year so we know what we are doing when booking a room online! We made NO error. In fact, the front desk described the room as a Gulf Front Room when we confirmed the room assignment before we went to the first room). They were not interested in providing additional rewards points or comping our room, much less giving us a discount - how's that customer service? So... here we are after driving six hours (one hour beyond our destinatinon since we thought we would have a beach front room), spending significant money in gas and boarding our dog (since Holiday Inn does not allow pets), very unhappy. In the future, we will never stay in a Holiday Inn or any hotel affiliated with this hotel group for all our business or pleasure trips. After a decade of being an IHG priority (gold) rewards member, we are switching everything to MARRIOTT and HILTON!!! Here we are, on the balcony, typing this review and discussing how we were looking forward to arriving and relaxing with no stress. Instead, all we have encountered is STRESS since our arrival three hours ago.

Reserved specific room, paid for it, did not received it, no one cares.

Room Tip: With so many wonderful choices to spend the night, don't choose this hotel unless you want a nic...
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Orange Beach-On The Beach, responded to this review, March 7, 2013
Dear D T,

Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the inconvenience you have received over the room assignment. Kindly be assured that your comments are being reviewed by the management and actions will be taken accordingly. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests.

Sincerely,

Karen G.
Case Manager
IHGCare
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orangebeach,al
1 review
5 of 5 stars Reviewed February 15, 2013

The hotel was perfect,right on the beach,close to shopping,food ,attractions,reasonable rates. Most was in walking distance,really no need to drive anywhere on your first night.There is a couple of restaurants across the rode,sovinor shop right next door.lol ,pool and hot tub right down stairs with the gate to the beach. We will diff. come to to hotel again in the future Joren and charlotte plapp

Room Tip: get the room facing the gulf ,
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MistianneB, Director of Sales at Holiday Inn Express Orange Beach-On The Beach, responded to this review, February 26, 2013
Thank you so much for your kind words. We are so very happy you enjoyed your Valentines get-a-way with us and we look forward to seeing you again very soon!
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Rosharon, Texas, USA
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 26, 2013

I must say I was blown away from the moment I set foot in this Hotel. The location of the hotel was easy to spot. As I walked in to the lobby I felt peace, relaxed to have made it to my destination. I loved the ocean mirror painted right above the Front deskcounters...so beautiful to see it. I had an amazing welcoming experience by a front desk rep. Amber Davis. Amber definately knows how to make customers feel welcome and give them stressfress and fast check in. I was amazed at her knowledge about the information she provided me with places to go to around the area. It was like having your personal concierge. Amber made my check in and out easy and she was fast ( I guess she really knows how travelers feel when driving for so long and finally getting to the destination and wanting to just relax and sleep). I would suggest that others learn from her customer service and people skills that she has. She was very courteous, professional, skillfull, and great smile that makes you feel welcomed and treated as a valued customer. I loved the ceiling fans the leaves on them it totally went with the location of the hotel. I loved how the Hotel had easy access to the beach from the pool area. Breakfast set up was great as well hot breakfast just to get my day started right. Loved the pillows how they offered a preference of firm or soft pillows nice small touch kuddos for that! Overall my stay was wonderfull and I would most certainly stay there again and highly recommed this hotel. I say 2 tumbs up for it! Thank you all for an amazing stay and I would like to highly acknowledge Amber Davis for making it a peacful and fun stay! You guys need to hire more people like Amber!


Thank you very much for the Amazing hospitality!
Esteban T/T Tabarez =D

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MistianneB, Director of Sales at Holiday Inn Express Orange Beach-On The Beach, responded to this review, January 28, 2013
Thank you so much for the amazing review. We are so glad to hear you enjoyed your time here with us. I will make sure to pass along your kind words to Amber in celebration of a job well done. Thank you again and please come see us again very soon!
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Additional Information about Holiday Inn Express Orange Beach-On The Beach

Address: 24700 Perdido Beach Blvd., Orange Beach, AL 36561
Phone Number:
Location: United States > Alabama > Orange Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Orange Beach
#4 Family Hotel in Orange Beach
#4 Romantic Hotel in Orange Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Orange Beach-On The Beach 2.5*
Official Description (provided by the hotel):
At Holiday Inn Express, On the Beach in Orange Beach Alabama every day feels like paradise. You'll find miles of white sand beach and the emerald blue waters of the Gulf of Mexico steps from our door. Our beachfront location offers private beach access for swimming and lounging. We also offer a beachfront pool with hot tub and and pool bar.We're centrally located near attractions such as restaurants, deep sea fishing, parasailing, wave running, shopping at the Tanger Outlet Mall, concerts at the Amphitheater at the Wharf, Waterville, Gulf State Park and the Gulf Islands National Seashore. Amenities include beachfront outdoor heated pools & hot tub; seasonal poolside tiki bar; free breakfast; private beachfront balconies; free wifi; free parking; HDTVs; 24 hour business center; 24 hour fitness center; 920 square foot meeting room; sundries shop. ... more   less 
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Also Known As:
Holiday Inn Express Orange Beach-On The Beach Hotel Orange Beach
Holiday Inn Orange Beach
Orange Beach Holiday Inn

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