We rented a condo at Phoenix on the Bay via Brett/Robinson Vacations. The folks at the service desk were very extremely friendly and helpful. They answered all of our questions and were happy to do so.
The condo was a 2 Bdrm/2 Bath located on the 3rd floor above the water slide. I was impressed as to how spacious it was. We did discover a small leak around the light in the master bath shower coming from the floor above us. We called the front desk and reported it and someone from maintenance was there within 20 min. The problem was corrected very quickly.
The water slide, pools (indoor and outdoor), and the lazy river ride were all great. It was so convenient to come in from being out and about all day, change into our bathing suits, and then walk down to the pools, slide, and the lazy river. Of course, the lazy river was the best. It was so nice to float around mindlessly for hours. (There are signs that state no glass bottles are allowed in the pool areas but I wish that they would also ban all alcoholic beverages as well. Many people were drinking while floating on the lazy river. However, everyone was friendly and nice and we did not see anyone that was drinking causing any problems.)
Although the condo was on the bay and not on the beach, the public beaches were only a few minutes away. In addition, the condo was coveniently located 30 min. from Pensacola and 10 min. from Gulf Shores.
I would definitely recommend Phoenix on the Bay to others.
If you stay in Room 12 on any of the floors, it is conveniently located to parking
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.