We took our 2 kids to the The Wharf for our family vacation. Normally taking cruises, we had our expections high. I work at a Bed and Breakfast, and customer service is a must!
First of all, upon making our reservation, we had referred 2 other couples who booked here also, and we were told bc of this we would receive some sort of coupons for the Ferris Wheel, or theatre or Laser Tag. Upon check in, it was told to us that this was noted in our reservation but the person that booked us was off; that they would call us later. That was fine. We call the next day, she's off still... WELL HELLO.. you see the notes, step up to the plate and take care of business! We finally get 4 games of Laser Tag the day before we leave. By this time, we have paid for about 4 games already!
The a/c in the room is non-adjustable, being locked at 75 degrees.... it gets hot, espicially at night. By bedtime, the first night, all of our feet were black from the floors.
Some of the electrical sockets did not work, and the alarm clock did not work.
The pool was great; but you have to either drive your vehicle, or ride the golf cart. It is too far to walk. We didn't see this on the website.
I called to check with the front desk about what was in the room, and was told a "starter pack". When we got to the condo, that included 1 roll of paper towels, 1 roll of toliet paper, the only trash bag was the one in the trash can, no shampoo, conditioner, etc..., 1 small pack of stuff for the dishwasher, and no soap to wash dishes with.
There was not an extra blanket for the fold out couch, and you could see, not to mention, feel the springs in it. We have stayed in condos before, and most of this was provided for you. We found out after being there and talking with other condo owners, that The Wharf had actually gone into bankruptcy. Not sure when though. That is why alot of the shops are vacant spaces.
Not sure we will be returning here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.