Very disappointed in our overall experience at The Wharf on a recent family vacation. After going back to the website and rereading it and searching only did I finally find that a shuttle was provided to the Oasis area. The Oasis area is the pool/lazy river/wave pool area, it is not connected to the condos, so you can walk but its a good distance especially with kids, they do provide golf carts for your transportation to the pool area every 15 minutes but if more than 7 people are headed down to the pool area together someone will have to be left behind, you can also drive your car there. This was found to be very inconvenient with 5 young children in the group. The pool area not being connected to the condos is the number one reason why we will not be returning to The Wharf in the future. While at other resorts where there is a pool area and or lazy river, you can bring your own cooler and food and drinks, you are not allowed to do so here, a TIKI Bar is provided but very pricey. The bathrooms are located far away from the pool area, to me this is only encouraging people to urinate in the pools. The Oasis/pool area is only open from 10-8, its hard for young kids who are up early to wait til 10 to go swimming, besides the sun and heat are at there hottest from 12-3, so the pool should be open earlier so the kids can swim when the sun isn't at its hottest and open later for that same reason, they have lights in the pool and you can enjoy swimming without the sun. They also only offer 10 umbrellas for shade in this large area, they are first come first serve, there is no large area by the pool that provides shade, we had a 6 month old with us and other children, so when the 6 month old needed to have a break from the sun, the other children had to get out because we weren't able to watch them in the pool from a shaded area. If we were aware of this prior we would have brought an umbrella. On one of the days it started to rain at 2:00, the pool was closed due to bad weather, the bad weather lasted till 3:30, we decided to go back to the pool at 6:00, we loaded the kids in the cars and they were all excited about going swimming only to find that the pool had closed for the day, a chain and lock were on the gate. There were no signs that said once the pool is closed, it will be closed for the day. The parents and kids were very disappointed, the weather had cleared up and there was no reason to close the pool. If they wanted to send the workers home from the Bar that would have been fine, they don't provide lifeguards so they could have at least one person there to allow people to enjoy the pool. We called the after hour number that was provided to find out why the pool was closed because the office closes at 6, only to find out that they have no control over the pool and they are security. We were told that we could only use the tubes provided for the lazy river, other resorts that we have been to allowed you to bring in other floating devices that are more comfortable. I did like the fact that the pools were zero entry/beach entry. Inside the condos were nice, but extremely disappointed in The Oasis area.
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- Also Known As:
- The Wharf Hotel Orange Beach