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“wonderful customer service experience” 5 of 5 stars
Review of Hampton Inn & Suites Montgomery-Downtown

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Hampton Inn & Suites Montgomery-Downtown
2.5 of 5 Hotel   |   100 Commerce Street, Montgomery, AL 36104   |  
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Ranked #8 of 73 hotels in Montgomery
Bellevue, Nebraska
1 review
“wonderful customer service experience”
5 of 5 stars Reviewed May 20, 2013

The parking situation was a little worrisome but paying 10 a day for valet is worth this place! We experienced nothing but A++++ customer service, Ramona went above and beyond in this area to help accommodate a unique situation of mine, the other hotel staff were just as accommodating, THIS place has what many others don't. Nice, historic downtown area, clean, modern rooms, comfortable, lovely... thank you so much hotel staff!!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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233 people have reviewed this hotel

Traveler rating
    126
    74
    16
    12
    5
See reviews for
57
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 18, 2013

Generally ok but they put a note in the room about how clean the beds are. There were two blood stains on the undersheet in our room which we didn't notice until leaving! They also made a hash of our bill but this was eventually sorted out. Breakfast was included and was quite good. No fridge in the room.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, United States
1 review
5 of 5 stars Reviewed May 15, 2013

This hotel is about average for the value. It is superior to most Hampton Inns. Loved the location. We were visiting the town for a wedding at Alley Station and it couldnt have been more convenient. We had a fabulous experience.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 13, 2013

Hotel is conveniently located to state buildings in Montgomery and walking distance to multiple restaurants. The room was clean and comfortable. This is good value for the quality of the stay. Only negative is the self-parking lot is very small. They have valet parking for $10 a day.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Area
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 3, 2013

Great hotel for being next to the historial area of downtown Montgomery. I think it was a was a little pricey for the area. I especially, do not think they should charge for parking. Overall, the hotel was clean, staff friendly and walking distance to the capitol.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 29, 2013

This restored hotel included not just beauty but all the amenities. Everyone was exceptionally friendly in this perfectly located hotel that allowed us to see the historical sites by bicycle. I loved the shape of the rooms and the decor.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambridgeshire england
Top Contributor
93 reviews 93 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed April 28, 2013

Stayed here for one night passing through Montgomery. The room was perfectly comfortable, with a kitchen area. Good central location near the Biscuits stadium and walking distance of most sights. Breakfast exceeded my expectations. Good selection of fruit, make it yourself delicious waffles, and toast. All in a small but well maintained area. Shame not to have a bar, but there are plenty nearby. Friendly reception staff.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Montgomery-Downtown

Address: 100 Commerce Street, Montgomery, AL 36104
Phone Number:
Location: United States > Alabama > Montgomery
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Montgomery
#8 Business Hotel in Montgomery
#9 Family Hotel in Montgomery
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Montgomery-Downtown 2.5*
Official Description (provided by the hotel):
Get a poignant sense of history or just have some fun when you visit Montgomery, the capital of Alabama. The Hampton Inn & Suites® hotel in Montgomery-Downtown is located in the heart of downtown Montgomery in Alabama's freshly redeveloped historic district. Take a fascinating trip through American history in Montgomery, a city with an important heritage as it is often considered the birthplace of both the Civil War and the Civil Rights Movement. Start with the Civil Rights Memorial & Center and the Confederate War Memorial, both within minutes of our Montgomery hotel. You can even walk the historic Selma to Montgomery National Historic Trail, where civil rights leaders bravely marched to fight oppression. Our hotel in Montgomery also puts you within walking distance of the Hank Williams Museum, and just minutes from the Alabama Shakespeare Festival grounds. Golfers will love the Robert Trent Jones Golf Trail, and the family will enjoy Fort Toulouse/Jackson Park, featuring a reconstructed 1700's French fort. Check with the friendly team at our Montgomery hotel for more tips on all the area's attractions. The hotel itself is an historic icon, originally opening in 1927 as the Greystone Hotel. Our lobby has been renovated to show off its original architecture and craftsmanship; and our guestrooms have a distinctively modern flair which compliments the antique design of the building. ... more   less 
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Also Known As:
Hampton Inn And Suites Montgomery-Downtown
Hampton Inn & Suites Montgomery-Downtown Hotel Montgomery
Hampton Inn Montgomery

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