Recently, my book club decided we would do our annual slumber party meeting at the Renaissance Hotel and Spa. We figured we would find food and entertainment in our downtown area, which is currently going through revitalization. We do this annual event every year and only a few of us can shirk off responsibilities to stay overnight. So we booked a two queen bedroom under a government discount, so we were getting a regular room with a good discount. Most of us have stayed in this particular hotel before and we are accustomed to the helpfulness of it workers, courteous staff and the overall ambiance of the hotel.
We arrived for check in about 5:30, and Joseph, desk clerk, checked us in quickly. Probably took all of 5 minutes. In that five minutes we were introduced, he gave us a higher floor and insured we had a River view room, he remembered names and we signed paperwork and were given our room keys. Efficient and courteous. We went to our room and found it to be quiet comfortable and clean. The large bathroom with separate shower and bath are things we want in our own homes. However, our television’s sound could barely be heard. We tried to work with the controls on the television and the remote and we had to call down to the front desk. It took a while before John was able to get to our room. And it took a while for him to realize he couldn’t fix the issue and offered to move us to another room. We moved down the hall to another room, which seem identical to other room. However, after we were in the room for about 15 minutes, it was brought to our attention the bathroom smelled of urine, not a good thing. And the refrigerator, which we were corrected was really only a cooler wasn’t working properly. So I called down to the front desk and the young lady who answered was told of the situation and that is when I was corrected about the cooler and she asked if we wanted housekeeping to just clean the toilet. Um, no. We needed the entire bathroom cleaned, because it is obvious whoever cleaned it previously used dirty cleaning supplies and there is not telling why the bathroom had such a strong odor. This really didn’t sit well with me so we went to the front desk and talked to Joseph about the situation. He said, “Say no more.” We were moved to a suite on the same floor. And this time everything was clean, television worked but we never got the cooler to cool.
The customer service is very courteous even the lady who came to clean the second room was nice, but it was disconcerting a desk clerk thought wiping down a toilet in a smelly bathroom was the best way to satisfy a customer’s complaint. The rooms are still well kept and the bathrooms are absolutely lovely. With Aveda products to boot. Our view was lovely of the Alabama River and although I wish the hotel had balconies, it was still beautiful at night.
The weekend we stayed there was also a family reunion taking place and I think that was why it took folks a while to get to our issues initially. Also, during our stay the entire time we were in the suite, someone would periodically knock on our door and run when we answered it. All night long. When we would open the door, we wouldn’t see anyone. It was quite frustrating at times, and yes we should have called down to the desk, but it wasn’t even worth it. We figured it was kids playing, but at one of Montgomery’s finest hotels, we would expect folks to conduct themselves accordingly.
Our stay was pleasant even with the few missteps. There are a couple eateries in the area to walk to and of course the Alley area has bars as well. We ate at Wintzell’s, which is attached to the hotel, but not part of the hotel. I will be back in a couple of months to do my usual staycation in the city and I have a feeling with all the family reunions over for the year, things will be better all the way round.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.