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“Don't do it...just *don't* do it!!” 1 of 5 stars
Review of Extended Stay America - Montgomery - Eastern Blvd.

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Extended Stay America - Montgomery - Eastern Blvd.
2.0 of 5 Hotel   |   2491 Eastern Blvd., Montgomery, AL 36117 (Formerly Extended Stay America Efficiency Studios-Montgomery)   |  
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Ranked #55 of 73 hotels in Montgomery
Atlanta, Georgia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Don't do it...just *don't* do it!!”
1 of 5 stars Reviewed November 4, 2012

Cracked cealing, leaky faucets, soggy carpet, raggedy bathroom - for $50/night, you can do *much* *much* better!!

I stayed here for a quick business trip and I've actually stayed at this *same* hotel several years ago. It doesn't appear that the management has kept up with the wear and tear at all. To add insult to primal fear, the entire room seemed to have a "moist" quality that made me question whether the beds were clean. I didn't see any stains however, I kept thinking about that Dateline episode where they went into the hotel with a blacklight <shudder>...

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - Montgomery - Eastern Blvd., responded to this review, November 8, 2012
We recently received a copy of your review of our Extended Stay America Montgomery - Eastern Blvd. location. Our company prides itself on providing great service and great rooms at great rates, which is why it was so disappointing to read your post. Please accept our most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition on the Hotel you describe is totally unacceptable and not at all representative of our quality standards. In response to your post, we have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Additional Information about Extended Stay America - Montgomery - Eastern Blvd.

Address: 2491 Eastern Blvd., Montgomery, AL 36117 (Formerly Extended Stay America Efficiency Studios-Montgomery)
Phone Number:
Location: United States > Alabama > Montgomery
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #55 of 73 hotels in Montgomery
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Montgomery - Eastern Blvd. 2*
Reservation Options:
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Also Known As:
Extended Stay America Montgomery
Extended Stay Montgomery

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