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“Indifferent staff and poor service standard” 2 of 5 stars
Review of Home-Towne Suites of Montgomery

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Home-Towne Suites of Montgomery
2.0 of 5 Hotel   |   5047 Towneplace Dr, Montgomery, AL 36106 (Formerly Crestwood Suites of Montgomery)   |  
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Hotel amenities
Ranked #41 of 75 Hotels in Montgomery
1 review
3 helpful votes 3 helpful votes
“Indifferent staff and poor service standard”
2 of 5 stars Reviewed June 4, 2014 via mobile

Poor service standards- while checking in at night receptionist good 20 minutes and then gave wrong directions to the room. Room, though was clean but lacked basic stuff like soaps shampoos etc. when asked for it- they said it eould take half hour to arrange for it. Offcourse it never came and receptionist didnt care for it.

  • Stayed June 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    5
    10
    11
    12
    6
See reviews for
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Solo
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Huntsville, Alabama, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 25, 2014

We stayed in a two bedroom suite and had plenty of room for our family of 5. The place was clean enough, except the furniture was very old and the sofa was disgusting. Beds were clean though and nice tv's in each room. Free wifi. Nice staff. Seems on par for Montgomery.

Stayed April 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appleton, Wisconsin
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 2, 2014

Our family of 5 stayed in a two bedroom suite for one night on our way to Florida.The place is being renovated, but it needed one 5-10 years ago. Carpets are worn and dirty; furniture is banged up. Sofa and chair in the living room area were stained and saggy. Our youngest slept in our bed instead of pulling out the sleeper sofa because I was afraid of what I might find. Half a roll of toilet paper was provided, no spare. Really? For that many people? We were told there would be no breakfast because of the renovation, even though breakfast was advertised. I thought they should have comped us for that, but it didn't happen. Needless to say, we did not stay there on our return trip through Montgomery. The location was good - right off the highway- and the beds were comfortable at least. A good face lift for the place will go a long way. A taller, more visible sign will also help, as the online name and the roadside sign do not exactly match. It is a bit tricky to find in the dark.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gulfport, Mississippi, Usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2013 via mobile

We just stayed one night and rented the two bed suite. The price was great for two bedrooms. It was clean and the beds were comfortable. It's not a five star hotel and it's a little dated, but besides that it's a nice comfortable place to stay - as I said for the price.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrier Mills, Illinois, United States
Senior Contributor
46 reviews 46 reviews
3 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 12, 2013

We stayed here last night on our way to Florida. We had some issues with Travelocity and the front desk attendant was very nice and helpful with our problem. Room was clean and comfortable. Only $40/night.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsburg, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 9, 2013

My first impression was this was pretty nice but on closer inspection management really is not doing their job. No TV remote, no trash can in unit, toilet paper all but out, and then in the morning when i was checking out, the security guard would not let me in the breakfast/lobby area for coffee saying it didn't open until 7, it was 6:58. What a way to give a bad final impression. Oh, also the couch looked liked someone had sex on it with white stains all over on cushion. No wonder they lost their Marriot name plate.

Room Tip: go somewhere else
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 7, 2013 via mobile

We stayed here for one night as a stop on our way to florida. Didn't want to pay a lot to sleep for 7 hours or so and this was best option. Very slow check in and check out. Rooms not horrible, but not great. You get what you pay for.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Home-Towne Suites of Montgomery

Address: 5047 Towneplace Dr, Montgomery, AL 36106 (Formerly Crestwood Suites of Montgomery)
Phone Number:
Location: United States > Alabama > Montgomery
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 75 Hotels in Montgomery
Price Range (Based on Average Rates): $
Hotel Class:2 star — Home-Towne Suites of Montgomery 2*
Number of rooms: 95
Official Description (provided by the hotel):
Located in the capital of Alabama, Home-Towne Suites of Montgomery offers affordable extended stay lodging accommodations for business and family travelers. Home-Towne Suites of Montgomery features spacious suites comfortably furnished and equipped with full kitchens and living areas. This suites full kitchen includes a 4 burner stove top with oven, a dishwasher, and a toaster. The hotel boasts a friendly staff and excellent customer service as well as easy access to Interstate 85 (Dr. Martin Luther King, Jr. Expy) which brings you to downtown Montgomery in less than 10 minutes. For added convenience, the hotel provides free parking, Wi-Fi and premium cable TV. Guests also enjoy 24-hour access to the onsite laundry facility and vending area. ... more   less 
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Also Known As:
Towneplace Suites Montgomery Hotel Montgomery

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