I have edited this review TWICE to try and meet tripadvisor guidelines since it was removed the first time because I referenced what another guest told me concerning an amenity to which I PERSONALLY was commenting on. The second review was removed about a month later, i'm assuming because the property/company doesn't want the sad state of the pool disclosed.
The reality is, the property did not disclose on the corporate website, as required, about the status of the inground pool. We had a room on the pool side of the building. During our visit it was clear the pool was unuseable. See attached photos. If tripadvisor receives another request to remove this HELPFUL HONEST review, then don't just remove it, contact me by email and provide CLEAR instructions as to how I can post this review and help other customers be aware of the property condition.
Subject: Quality Inn & Suites
Location: Montgomery, Alabama, United States, North America
Title: Misrepresented amenities - pool mostly empty with black water, no laundry
Arrived Aug 5 to a room on the inground pool side of the building. The pool was drained and had about a foot of black water in it. I went to desk and also asked about laundry facilities and was the desk clerk said they are not available, that they are waiting for new machines. There is no excuse for the lack of proper information on company website. At a different hotel from this same chain, that we stayed at in Nashville, they followed corporate guidelines and indicated right on the website that their pool was out of service during renovations.
The Quality inn and suites in Montgomery did not.
- Official Description (provided by the hotel):
- A Montgomery Alabama hotel - Quality Inn & Suites near Troy University. The Quality Inn & SuitesTM hotel is centrally located and is four miles from Troy University-Montgomery Campus. This Alabama hotel is minutes from local points of interest like the Montgomery Zoo, the Garrett Coliseum and the Eastdale Mall. ... more less
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