Staff was friendly upon check in and was accommodating. When we arrived to room, we noticed there were only two towels and we had four guests. We called and asked for more towels and the staff was quick to bring them to us. Also, there was hardly any toilet paper and not fresh roll. When we went to bed that night there were black small bugs in our bed. Yuck! Don't think they were bed bugs but no beds of any type should be in our bed. We were too tired to switch rooms though so just killed them and went to sleep. The room was clean but needs some updating...refrigerator is old, and carpet needs replaced (stains on carpet). Also, the air conditioner though it worked very well was very loud. All in all, I would say the staff was great, but the hotel needs some updating, and better maintenance and housekeeping. The breakfast was your standard Embassy Suites breakfast...good quality and cook to order.
- Official Description (provided by the hotel):
- The Embassy Suites Montgomery - Hotel & Conference Center is located in historic downtown Montgomery, Alabama. The hotel offers the best stay of all Montgomery hotels, whether you're traveling on business or looking for a family vacation. The Embassy Suites Montgomery - Hotel & Conference Center combines our upscale full-service all-suite hotel with outstanding service and accommodations, with a convenient location right next to the city's historic Union Station and Montgomery Convention Center downtown. The hotel is just off of Interstate 65 and nine miles from the Montgomery Regional Airport. ... more less
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- Also Known As:
- Embassy Suites Hotel And Montgomery Conference Center
- Embassy Suites Hotel & Montgomery Montgomery
- Embassy Suites Montgomery Hotel
- Montgomery Embassy Suites