This hotel was OK. The lobby was clean, as were the rooms. The breakfast was plentiful with lots of seating available. The hotel advertises Wifi, but has a known issue with the router. I am a nurse and I take after hours calls and log them into my computer in real time. I had to walk down and call SEVERAL times to have the router reset. I explained my situation and the necessity of an internet connection. No one was too concerned. They just told me they are about to replace the routers. We actually almost switched hotels that night because it forced me to do all of my calls back entry as downtime calls the next day when we reached our destination that actually had Wifi. This is not looked upon well by my employer. Another issue was with the pool. The picture online actually shows two pools. A small children's pool and a larger pool. It is clean and beautiful in the picture. In all actuality the small pool was filled in with concrete, and very poorly I might add, a long time ago. The pool area was a mess without the slightest resemblance of the picture on their website. I actually let my son's friend pick the hotel based on the pool pictures online. We love Sleep Inn and tend to seek out this chain, but this was a huge strike for them. I called after I got home from the trip and I felt like the situation was not handled well and not taken seriously. I was actually quite nice about the whole thing and the lady asked me what she needed to do to make me happy. Her tone suggested I was just a complainer but I have never called to complain after a hotel stay. I was a little shocked by the response I got so unable to give her an answer she gave me 2000 Choice points to put in my account. Considering a reward night STARTS at 30,000 points, I consider this very poor compensation for a night's stay that cost me hours in back data entry and affected me negatively professionally. This is my first negative review on Trip Advisor. The hotel has potential. The customer service leaves a lot to be desired.
- Also Known As:
- Sleep Inn & Suites East Chase Hotel
- Sleep Inn & Suites East Chase Hotel Montgomery
- Sleep Inn And Suites East Chase
- Sleep Inn Montgomery
- Montgomery Sleep Inn
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