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“Great value, just above average hotel.” 3 of 5 stars
Review of Country Inn & Suites By Carlson, Montgomery East

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Country Inn & Suites By Carlson, Montgomery East
2.5 of 5 Hotel   |   5155 Carmichael Road, Montgomery, AL 36106   |  
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Ranked #21 of 75 Hotels in Montgomery
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Great value, just above average hotel.”
3 of 5 stars Reviewed May 27, 2013 via mobile

My husband and I stayed here for a short getaway vacation. The room was large and clean. For what we paid, it was a nice hotel. There were some others around us that didn't stack up. The staff was very friendly, and the breakfast was pretty good. The only complaint I have is that the comforter was awful. It weighed about 5 pounds and was so heavy I could barely pull it up at night. Other than that, we really enjoyed our stay.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob G, General Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review, July 12, 2013
Hi DKB09,
Thank you for taking the time to send a review from your recent visit.
Guest comments are always appreciated and welcomed. We are glad to hear you enjoyed our friendly staff and great breakfast.
Sorry to hear you did not like the weight of the comforter. That is a mixed review issue from a few guests.
Thanks again for the review and we look forward to having you as our guest again soon.
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54 reviews from our community

Traveler rating
    19
    14
    13
    2
    6
See reviews for
20
7
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16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Piracicaba, São Paulo, Brazil
Top Contributor
322 reviews 322 reviews
56 hotel reviews
Reviews in 64 cities Reviews in 64 cities
785 helpful votes 785 helpful votes
3 of 5 stars Reviewed April 23, 2013

There are a lot of ants, Bed is rocking.
It's too long corridor to walk.
Breakfast is a normal.
You would go to the market place and restaurants nearby.

  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob G, General Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review, May 10, 2013
Deat tie team from Brazil,
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
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Naperville, Illinois
Top Contributor
79 reviews 79 reviews
58 hotel reviews
Reviews in 50 cities Reviews in 50 cities
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed April 1, 2013

Stayed one night passing through town on Spring Break. The Country Inn & Suites By Carlson, Montgomery East was a decent stop in the area. Originally we had a King bed with a single pull out couch, but since we were with our two kids, we transferred to a room with two double beds. It was not a big deal to make the switch, so not a problem.

We were pretty exhausted from being on the road all day, so we didn't do much but sleep here. The room was good with comfortable beds/pillows and was clean.

The free breakfast in the lobby was good with a nice selection.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob G, General Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review, April 2, 2013
Dear Wordman 113,
Thank you for taking the time to complete a review on TripAdvisor. Guest comments are always appreciated.
Glad you enjoyed the breakfast and that we were able to accommodate you in a room with two beds that you found comfortable.
Our housekeeping staff will be happy to hear your comment with the cleanliness of the guest room.
Thank you and we hope you enjoyed Spring Break!
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Orrville, Ohio
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 5, 2013

Stayed here passing thru from Florida to Ohio. This location is a little out of the way, although we had plenty of time. I had reserved it a day earlier b/c it was fairly inexpensive (about $90) compared to some others. Country Inn & Suites a usually pretty nice, but this one was a little subpar to the norm. Check-in was easy and the staff very nice. The room was large and comfy, but had an odd smell to it, although not from smoking. After being in the room for awhile you didn't notice, but if you left and came back, you could smell it again. It also seems to have very thin walls, as we could here people in adjoining rooms (next to,above us,hallway) all night long. Breakfast was adequate - the usual. Not sure I would stay here again, although not awful. They did have a nice pool that my wife used.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob G, General Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review, April 2, 2013
Dear bbred 14,
Thank you for taking the time to complete a review on TripAdvisor. Guest comments are always appreciated, even when they deal with needed improvements on our part.
Thank you for the nice comments about the staff and how easy they handled the check in process.
We will look into your additional comments so we can take corrective meausures to prevent a reoccurence.
Thank again!
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Huntsville, Alabama
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 19, 2013

I stay at this hotel as a lay over during a road trip. The hotel is nice and clean and appears nice from the outside. The desk clerk who checked me in was exceptional and even through I was tired, she managed to make me smile and was most helpful. The very pleasant attitude was most appreciated. All was well until 6 am the next morning when the cleaning staff decided to wake everyone up with loud music and talking. This was the first hotel I have ever stayed in that the staff decided when everyone should wake up, especially on a Saturday morning. Trying to check out was another disappointing experience and it took over 15 minutes with no one else in line but me, for them to figure out how I could get a receipt for my stay. The hotel management, in their defense, did contact me and let me know that the concerns that troubled me would be addressed with the staff. That was great but it did nothing to help my disturbed sleep and my late start on my continued road trip.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob G, General Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review, January 30, 2013
Lantis34,
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologizefor the early morning noise. Your feedback helps us prevent situations such as this in the future. Please feel free to contact me if you would like to discuss your disappointment further. We hope you will give us another chance if you are in the area again.
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Washington DC
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
Reviews in 36 cities Reviews in 36 cities
153 helpful votes 153 helpful votes
3 of 5 stars Reviewed January 11, 2013

In a holiday road trip through the southern states, this stay was a little disappointing. Things got off to a bad start when we were sent to a non-smoking room which reeked of cigarettes. Eventually they put us in the same room one floor down and while it was smoke free, it still smelled a little stale and unwelcoming. On the plus side, the room was large and the beds and bathroom were clean, but the under-window heater was noisy, so not very relaxing. Wi-fi was free and worked fine. Breakfast was also included and had the usual choice of cereals, bagels and pastries plus a hot dish and fruit. So not a disaster, just an average stay in an average roadside hotel. I guess if you put "by Carlson" in the hotel's title you create expectations which weren't realized here.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob G, General Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review, January 15, 2013
Dear Scot_Wha's_Away,
We regret to hear about your disappointment in the room you received. We apologize for having to change rooms. We attempt to fulfill each of our guest’s requests to the best of our ability. Glad to hear you found the room spacious and clean, liked the free Wi-Fi. Prior to your next stay, we welcome you to contact us so we may discuss your accommodations in detail.
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Norfolk, Virginia, United States
Senior Contributor
48 reviews 48 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 7, 2012

With one rare exception (not here!), these are great hotels with very nice rooms at a great price. The hot breakfast was terrific!

There consistency and predictability is A+, and by by-far 'top-of-class'.

These are always HOTELS (not sometimes "motels", like most competitors in this price range) and are very, very consistent with there newness and quality. Maybe the MOST unappreciated chain.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob G, General Manager at Country Inn & Suites By Carlson, Montgomery East, responded to this review, December 10, 2012
Dear Jack S.,

Thank you for taking the time to write a review on Tripadvisor. We are thrilled to hear that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites-Montgomery East we thank you for your business and we hope to see you again when your travels bring you back to the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Montgomery East

Address: 5155 Carmichael Road, Montgomery, AL 36106
Phone Number:
Location: United States > Alabama > Montgomery
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Montgomery
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Montgomery East 2.5*
Number of rooms: 1
Official Description (provided by the hotel):
Style & Convenience at out Montgomery East HotelLocated just off I-85 in the heart of Montgomery's fastest-growing area, the Country Inn & Suites Hotel Montgomery East offers comfortable hotel rooms, convenient services and the perfect location in Montgomery for business and leisure guests. Our hotel's outstanding guest rooms and suites put you within reach of Montgomery East’s growing retail and dining district. Visit popular local attractions including the First School of Flight and Civil Rights Memorial. Business guests can benefit from the close proximity to Montgomery Regional Airport. Take advantage of convenient amenities like free high-speed Internet access, a heated indoor pool and complimentary free breakfast. Stay in the heart of Dixie at the charming Country Inn & Suites hotel in Montgomery, Alabama (AL). ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Montgomery East Hotel Montgomery
Country Inn And Suites By Carlson, Montgomery East
Country Inn Montgomery East
Montgomery Country Inn

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