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“Family Gathering....” 3 of 5 stars
Review of Fairfield Inn & Suites Montgomery EastChase

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Fairfield Inn & Suites Montgomery EastChase
2.5 of 5 Hotel   |   8970 EastChase Parkway, Montgomery, AL 36117   |  
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Ranked #6 of 75 Hotels in Montgomery
Greensboro, North Carolina, United States
1 review
3 helpful votes 3 helpful votes
“Family Gathering....”
3 of 5 stars Reviewed October 23, 2012

As many others, I chose this hotel along with many other family members to stay for several days for a wedding, we traveled from North Carolina. I was there for 4 nights and we had 2 rooms. If you are expecting to be able to sit and talk at night in the lobby, you are wrong. We were told the hotel has a 10 pm curfew..that you had to go to your rooms or go outside. I told the gentleman (Andrew) if he would turn the music down in the lobby area we would not have to talk as loud. Asked if we went outside if he would light the firepit...he said "NO" Wonder why they have a firepit and will not light it?? Is it just for advertisement to draw people to the hotel? Again, we are from NC and do not see our family very much, so we were enjoying being able to spend time together. Let me say...the hotel is beautiful and does have a nice breakfast. On Sunday morning some family members were getting ready to leave, I went up to my room to wake my son so he could tell them goodbye. While I was out of the room, housekeeping came in and made the beds. I was getting some things together from the night before and noticed that I was missing 2 rings that I had laid beside the tv. Went down to the front desk and told them about it. Long story short, the head of housekeeping said I could call the police and file a report...I said no that I just wanted them to be aware of the situation, the ring was not a real diamond, but it was what I was wearing for my wedding rings. My sister had left on Sunday and called me to tell me she left her red coat in her room and would I check on it...I went to the desk and the young man said it was not turned in and housekeeping was closed to check on it in the am. I did and Andrew walked around the corner to look to see if it had been turned in and it was not. Not sure I would ever stay in this hotel again because, the cons outweigh the pros.

Room Tip: Make sure if you are getting your rooms cleaned, take your jewelery with you.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica S, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review, October 25, 2012
Good afternoon Paige,

Thank you for taking the time to share your feedback! We enjoyed having your family and the wedding party at our hotel, and will share your Breakfast experience with our Breakfast Ambassador, as she will be thrilled to know you enjoyed her services.

I apologize if the reason for the public areas closing at night was not properly explained while you were here. We try to take every step we can to ensure that all of our guests experience a restful night’s sleep, which is actually one of our Fairfield Inn Promises. Most areas of the hotel are in close proximity to guest rooms, and for that reason we try to limit the amount of activity after-hours that has the potential to disturb guests. Our Fire Pit is another of these areas – it is turned on when requested but closed for the night at 10 P.M. I regret that this made your stay less enjoyable, and please know that it was not our intention to do so.

I am available to discuss the issue with Housekeeping with you further if you would like – my email address is jstraughn@peachtreehotelgroup.com, or you can call me directly at (334) 260-8650.

Thank you again for your feedback and for being our guest. Please do not hesitate to contact me if I may be of service to you.

Sincerely,

Jessica Straughn
General Manager
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167 reviews from our community

Traveler rating
    111
    43
    8
    3
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
niceville, fl
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 26, 2012

This hotel used to be our choice hotel in Montgomery. I have learned that it is a good idea to check the rooms before I commit to a hotel room. So, my daughter and I went to the first room, walked in and found it dirty and musty smelling. After retrieving the key to another room...it took us less than the door opening for us to retreat quickly. We were hit with the overwhelming smell of fresh pot.

I hope that this was just a one time occurance and that the hotel has revamped their cleaning service.

Room Tip: This is a nice hotel when not crowded
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFISMontgomery, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review, September 27, 2012
Dear murch1,

Thank you very much for taking the time to provide us with your feedback!

I can’t apologize to you enough for what you experienced at our hotel. We did have a very busy June and brought on many new housekeepers. Unfortunately, it looks as though we may have had a couple hiccups during that time and as a result, we dropped the ball with you. Please know how sorry we are that you experienced these unacceptable issues, and know that you can count on us for a clean room and enjoyable stay as you have before.

I would very much like to discuss this with you further, if I may - I can be reached at (334)260-8650 or at jstraughn@peachtreehotelgroup.com. Also, if your plans bring you through Montgomery again, please contact me – we would love the chance to make this up to you!

Thank you,
Jessica Straughn
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Luling, Louisiana
Top Contributor
81 reviews 81 reviews
7 hotel reviews
Reviews in 28 cities Reviews in 28 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed August 23, 2012

We stayed in this hotel for two nights. The rooms were on the small side but were very nice and clean. Breakfast choices are more extensive than usual for a free hotel breakfast: cereal, bagels, croissants, muffins, eggs, waffles, grits, oatmeal, sausage, juice, coffee, yogurt, fruit, etc. My kids enjoyed the pool.

Room Tip: Try to get a room that's not too close to the elevator to keep noise levels down.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belo Horizonte, MG
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed August 20, 2012

We spent only one night at the hotel, but we realize that the facilities are new, clean and well groomed. Nearby are diverse options for food and shopping. The town center is a bit far, but nothing that prevents you from knowing the small town of Montgomery but graceful. The breakfast is honest and appropriate accommodations. I recommend this hotel.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 5, 2012

Were were tired and made it in about midnight; Lady at desk was very pleasent but not talkative. The room was refreshingly clean, and nice. The beds were a little soft but we all slept well. Clean bathroom, room even smelled clean.
The only thing was the lack of plugs in the room, you have to plug into the desk lamps. Withall the electronic gadgets now days and my c-pap machine it made for some intersting discussions b4 bed.
Overall I would stay there again.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 26, 2012 via mobile

I have nothing to add to the other reviews. The place was very affordable, modern and clean. The bed was very comfortable. Free breakfast was definitely a plus; consisted of cereal, bagels, hot foods and a waffle maker

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 21, 2012

We stayed at this hotel for a week and were expecting a lot based on the tripadvisor reviews; we were let down. First, let me go over the positives. The hotel is nice, modern, and clean and located in a great area. The beds are very comfortable with both down and down alternative pillows. Breakfast is great with a huge assortment of food and the ladies staffing the area are so sweet. The fitness center is spacious with new equipment and free weights. We didn't take advantage of the pool but it looked nice. Parking was never a problem (park in the back, it's well lit and safe. For some reason, the front is always full).

Moving on to the negatives. Upon arrival we were disappointed to see our room was right next to the elevators. It gets quite noisy due to people waiting for the elevator and the dinging when it reaches your floor. If you stay here, ask to be away from this area as you can hear entire conversations through your door. Rooms did not come with a safe and our shower did not drain properly so we were always standing in about 4" of water while showering. These could have easily been overlooked had it not been for the RUDE housekeepers! After our first night, NONE of our towels had been replaced so we were left with only hand towels. My husband happened to catch one of the housekeepers outside our door, politely told her our towels had not been replenished and asked for bath towels. Her response was, "I didn't work yesterday. I don't know who serviced your room and I don't have many towels right now". We asked her if we could have the towels she did have on hand and she grudgingly gave us a couple of bath towels then rudely stated she now has to get more for the other rooms. This one experience only set the tone for the rest of our week here. The housekeeping staff used the table located outside of the elevator of the third floor to fold sheets and towels. While waiting for the elevator, three of them were working around the area and even though I made eye contact and smiled at them, none of them reciprocated my gesture and continued gossiping the entire time I awkwardly stood there. If you look at my other reviews I am usually very positive of staff and can let a lot of things go; however, I thought the professionalism of these ladies was far below what is to be expected of a Marriott related hotel. These encounters soured our time here. (**I must note that one woman, who I assume to be a housekeeper, was extremely pleasant with my children and me as we walked out the back entrance one morning. I do find it sad, however, that this is the only positive encounter with anyone on the housekeeping staff.)

Overall, I can't say for sure if we'd stay at this hotel again. As Platinum Marriott rewards members, we've come to expect a lot more from the chain. Hopefully management can have a talk with these ladies on their guest service!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFISMontgomery, General Manager at Fairfield Inn & Suites Montgomery EastChase, responded to this review, July 26, 2012
Dear Bdga2006,

Thank you so much for taking the time to share your experience at our hotel. Needless to say, I’m a bit upset by what you experienced and thank you so much for bringing this to my attention. We feel that everyone here, from Housekeeping to the Front Desk, is in the business of Guest Services, and we always want our guests to know they are welcome and appreciated. We failed you and on behalf of the Fairfield team, we sincerely apologize for the treatment you experienced while at our hotel.

Rest assured, this is being used as a learning experience and your comments were shared with the entire hotel team. We’ve already taken steps to ensure that our guests experience nothing but our utmost attention and concern.

If you would like to contact me further, I can be reached at jstraughn@peachtreehotelgroup.com. I would appreciate a further discussion with you as I’d like to make sure the proper team members are addressed. We want to make this up to you if your travels bring you through Montgomery again please contact me directly for your accommodations.

Thank you again for the feedback and once again, we extend our sincerest apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Montgomery EastChase

Address: 8970 EastChase Parkway, Montgomery, AL 36117
Location: United States > Alabama > Montgomery
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Montgomery
#6 Business Hotel in Montgomery
#9 Family Hotel in Montgomery
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Montgomery EastChase 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Fairfield Inn & Suites by Marriott Montgomery EastChase Parkway is the only Marriott hotel in the preferred east Montgomery location near The Shoppes at EastChase. Custom-designed hotel provides an exceptional Fairfield Inn & Suites by Marriott experience: beautifully appointed guest rooms and king suites, vivacious color schemes and contemporary furnishings, microwave, mini-fridge, work desk, free wired and wireless HSIA, 32” flat screen TV with 60 channels including HiDef and Korean TV. Indoor salt water pool, whirlpool, outdoor patios, fire pit, fitness center, meeting rooms for 10 to 50 people. Great Room, Internet Bar, business center, social areas and complimentary Hot & Cold breakfast bar. East Montgomery hotel offers easy access to restaurants and shopping; Hyundai and Maxwell AFB; attractions from Civil War to Civil Rights; sport venues and events at Lagoon Park to the Robert Trent Jones Golf Trail; near Faulkner, Huntingdon and Alabama State, Auburn Montgomery and Auburn University main campus. ... more   less 
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Also Known As:
Fairfield Inn And Suites Montgomery Eastchase
Fairfield Inn & Suites Montgomery Eastchase Hotel Montgomery

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