Overall the Holiday Inn Chain is renovating their original properties that got the chain branded. Today, Holiday Inn has several different Hotel labels - keep that in mind when traveling and booking rooms. InterContinental Hotels is the parent company. Do you homework to get the type of Holiday Inn you are searching for.
- Lobby area was clean with free coffee
- Check in was fast and accurate
- Customer interaction/service not consistant - low to high
- Acknowledgement of priority membership - free breakfast coupon or free drink
- Elevator was in need of adjustment - long delay in door closure(s)
- Room was clean but some mold was detected in the shower/tub corners
- If you are near the self laundry area - detergent/bleach odors
- HVAC worked fine with continuous fan mode - no on/off cycling of fan motor
- Single cup coffee maker
- Comfortable bedding
- Decent water pressure
- Several nearby eateries
The breakfast food was fine, it was free with coupon. However the tables were not being bussed and several patrons left as no tables were available - 8 Tables unoccupied and were covered with dirty plates. Staff didn't seem to care - employee moral seemed to be low with a higher than normal stress load. The management excuse of "under renovation" or "we will address the concern" can only be used so much as too many tripadvisor members are rating this property lower than it should be.
Overall, hotel operations needs to be reviewed as this property has the potential to be very nice if managed properly.
- Official Description (provided by the hotel):
- Holiday Inn Hotel Mobile West I-10 invites you to experience the warmth and charm of Mobile Alabama. This Southern getaway is one of the most convenient hotels in Alabama located just minutes from I-10, at the Bellengrath Garden exit, 15B.The Holiday Inn Mobile West I-10 offers a full service restaurant and bar, 3400 sq ft of flexible meeting space, cardio fitness center, outdoor pool, business center, and free high speed wireless internet in all rooms as well as meeting space.Our 159 guest rooms are professionally decorated to meet the needs of corporate, group and leisure travelers. Each room features a microwave, refrigerator, an executive work desk with ergonomic chair, iron and ironing board, coffee maker with complimentary coffee, hair dryer and 27 inch TV s with expanded cable.For your evening dining or entertainment, join us at 5th Avenue Restarunat and Lounge offering a great new menu, including daily specials. Catch up on the days sports on one of our 12 TV's, including 2 52 big screen TV's.If you re in town for business, enjoy the close proximity to downtown Mobile, the Theodore Industrial Canal, all major shipyards, Brookley Aeroplex, and the Alabama State Docks. If you are in town for fun, you can t get any closer to the middle of everything that is Mobile; FT. Conde Welcome Center, The Mobile Civic Center, the USS Alabama, and Bellingrath Gardens. ... more less
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- Also Known As:
- Holiday Inn Mobile West i-10 Hotel Mobile
- Mobile Holiday Inn