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Courtyard Mobile: Traveler Reviews

3.0 of 5
1000 West I-65 Service Road South, Mobile, AL 36609
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Courtyard Mobile
Ranked #28 of 64 hotels in Mobile
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39 reviews from our community

    Trip type
Traveler rating
    12
    6
    14
    5
    2
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North Carolina
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
41 helpful votes 41 helpful votes
“Wouldn't stay here again.”
3 of 5 stars Reviewed May 2, 2012

Arriving late in the evening, we located a room at this hotel in Mobile, AL. The king "spa" room that we were told was the only room available and a rate of $149. plus tax was just a king room with a jacuzzi tub in the otherwise regular bathroom. Although we have both AAA and AARP and the hotel advertises discounts for both programs, the desk clerk told me that neither was available because there was a tennis tournament in town even though we had nothing to do with tournament and we were booking the room after 8:00pm and checking out early the next a.m. This tells me the hotel chain, and this hotel in particular, takes advantage of potential customers. For that reason alone, I won't again stay at any hotel in this chain.

As for our room, the bed was great, and there was a flat-screen TV. There was a small sink counter with one whole side of it taken up by the coffee maker, cups and an 8x5 basket holding coffee supplies. Not only was half of the small counter wasted, the coffee maker and cups were in the most unsanitary spot in the room. I really do not understand why hotels place coffeepots, and especially coffee cups, on the bathroom counter. We did not use the coffeemaker or cups because there were toothpaste spatters on the pot.

We were surprised there was only one elevator considering the size of the hotel.

Stayed April 2012, traveled as a couple
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oursideofthestory, General Manager at Courtyard Mobile, responded to this review
May 8, 2012
Thank you so much for staying with us. While we do have AAA and AARP rates, we do not have them available on our speciality rooms such as our Spa...
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Pensacola, Florida
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“It 4pm, your rooms not ready?”
2 of 5 stars Reviewed April 26, 2012

Where do they do that? 4pm and the room wasn't ready. Also the tv was at the side of the bed instead of at the foot. Where do they do that? Room was cleanish, spots on the bathroom mirror were pretty gross? It is quiet though, a good place to sleep, but they desperately need to train there management and cleaning staff. Would I recommend it, yes, as a one night stop and go, no more.

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oursideofthestory, General Manager at Courtyard Mobile, responded to this review
May 1, 2012
Thank you so much for letting me be aware of the room that you had reserved not being ready when you checked in . Our check in time is 3 pm (Central Time). We do try to check guest in early if the room is available. Requests for specific rooms or certain rooms such as our King Suite and our Spa King may take a little more time due to their size and scarcity. Also, occasionally a guest will check out late which does not allow us to clean a specific room as quickly. I would like to investigate this further. Please contact me at your convienence. Again thank you so much for taking the time to post a review. I do appreciate your business.
Shane Aldridge, General Manager
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“great room, great price.”
3 of 5 stars Reviewed April 21, 2012 via mobile

Everything was great except they power went out and they have no backup generator

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oursideofthestory, General Manager at Courtyard Mobile, responded to this review
April 24, 2012
Thank you so much for staying with us. If your travels take you back to Mobile we would love to have you stay with us again.
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Oxford,MS
Senior Contributor
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33 helpful votes 33 helpful votes
“Courtyard Marriott - Always a safe bet!”
4 of 5 stars Reviewed March 9, 2012 via mobile

The Marriott family of hotels is rapidly becoming my favorite line of hotels. I can always count on the hotel to be moderately priced, very clean and comfortable. This Coutyard is no exception - the are renovating the lobby to the new bistro format which I have seen in Germantown / Memphis area - this is a great addition that really updated the hotels. The room will be nicely appointed and of cours very comfy. The staff here is nice; though generally I have minimal staff interaction when traveling domestically unless I am on a long trip. You will be able to get a great deal on this hotel via Priceline this property shouldn't disappoint. Breakfast buffet is $9 (cheeeeeeap) and very nice. The property is also located near many malls, restraunts, bars and additional shopping. Great property - looking forward to another Marriott Stay soon!

  • Stayed March 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask RebelforaCause about Courtyard Mobile
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oursideofthestory, General Manager at Courtyard Mobile, responded to this review
March 15, 2012
Thank you very much for your positive comments. It is always a pleasure to welcome our repeat guests' back to the hotel. We are very proud of our...
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North Caroline
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
“This is only a Marriott in name!”
3 of 5 stars Reviewed November 6, 2011 via mobile

Its been a while since we stayed on a Courtyard but this place did not live up to what we normally expect at a Marriott property. Generally its old and a bit dingy. The location is quiet inconvenient as its on a service road do its annoying to come and go from it. The rooms are old and the carpets are dirty. Overall I would not recommend third place. I will day that the starry is pleasant and three guy st the breakfast gives awesome service. Breakfast was a great for $9.

  • Stayed November 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Frequent_Traveler111 about Courtyard Mobile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oursideofthestory, Manager at Courtyard Mobile, responded to this review
December 14, 2011
Thank you for taking the time to share your comments with us. We appreciate feedback that will allow us to make improvements that will make our hotel...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Courtyard Mobile

Also Known As:
Courtyard Mobile Hotel Mobile
Courtyard Mobile Hotel
Mobile Marriott
Mobile Courtyard
Address: 1000 West I-65 Service Road South, Mobile, AL 36609
Phone Number:
Region: United States > Alabama > Mobile
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 64 hotels in Mobile
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
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