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“Average stay” 3 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.5 of 5 Hotel   |   150 W. I-65 Service Road, Beltline Hwy. South, Mobile, AL 36608   |  
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Ranked #31 of 65 Hotels in Mobile
Jekyll Island, Georgia
Level Contributor
128 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Average stay”
3 of 5 stars Reviewed February 24, 2013

An average stay at a Quality inn is better than a great stay at a "Sleep cheap" hotel.
The enclosed pool area was filthy with cigarette butts around the room, Smell of cigarettes in halls and musty odor. Room was clean , average amenities. Breakfast was OK clean and staff was helpful.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityManager9, Director of Sales at Quality Inn & Suites, responded to this review, May 31, 2013
Thank you for taking the time to fill out a review. It helps us to be a better hotel and know how we can improve. Our pool area is non-smoking and we regret the condition you found at the pool area. We do have a video camera in the area and are making sure our staff will be more diligent to enforce our non-smoking policy. Our management and ownership are working to improve several aspects of our hotel. We are currently reviewing our smoking room policy and hope to be a 100% smoke free hotel soon.
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106 reviews from our community

Traveler rating
    25
    23
    18
    18
    22
See reviews for
37
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28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
Tallahassee, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 15, 2013

Check into hotel for maradi gras festivities. Rooms needs to be updated, bathroom is like a broom closet. Carpet was not clean. Tv is huge and outdated, plus we had to call 3 times for a remote control. Walls are thin and you will hear people coming and going all times of night. We checked out the next day.

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityManager9, Director of Sales at Quality Inn & Suites, responded to this review, May 31, 2013
We regret your stay was unpleasant. Our Mardi Gras season is a real challenge to allow for a good time and also maintain a noise level that doesn't disturb our guests. We have gone through a front desk retraining program and reminding our employees that they are empowered to remove roudy, loud guests that are a disturbance to others. Thank you for taking the time to review our hotel. Your concerns do not go unnoticed and we are diligently working to improve our guests experience.
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1 review
3 of 5 stars Reviewed November 13, 2012 via mobile

There was no shower curtain in the bathroom. My husband had to call the front desk and ask for one. The clerk told him she was alone and we had to wait for her replacement before she could bring us one
( which would be at 11:00pm ) we waited 30 min. for a shower curtain .
There were No coffee cups in the room.
And you had to wiggle switch for the light over sink because it did not work properly
Also my husband had to call tech support because the wifi would not connect .

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityManager9, Director of Sales at Quality Inn & Suites, responded to this review, May 31, 2013
Not having a shower curtain is an embarrassing oversight of our housekeeping staff. Sadly, some guests do steal odd items. We regret the situation was not corrected immediately. We have reminded the housekeeping staff to carefully make sure all needed items for our guests are in every room. The light switch has been repaired and the WIFI is now working properly. Thank you for your review and the opportunity to be a better hotel for our future guests.
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Eufaula, Alabama, United States
2 reviews
4 of 5 stars Reviewed November 7, 2012

The staff did a great job of accommodating our cross country team at the recent AHSAA sectionals. The hotel was in good shape, a little dated, but in good shape. I have stayed here for several times a year for the last 5 years or so. A great value and conveniently located. I would encourage anyone to stay here. -Coach

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityManager9, Director of Sales at Quality Inn & Suites, responded to this review, November 9, 2012
Thank you for the good words you had to say about the Quality Inn & Suites. We are delighted your stay with us was a positive one and we look forward to your return. See you next time!
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Lancaster
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 24, 2012

I wanted to take a moment and give a special "Thanks" to one of the housekeeping staff member. Her name is Ms.Sharon and what a special person she is. She made my husband and i feel welcome at the hotel and also she paid special attention to making sure our hotel room was cleaned. My husband and I stayed 3 nights there and we met her on Sunday before and after went attended church. Her attitude smile and friendliness made a big difference. She was also helpful in making suggestions on where to eat. We hope to return soon to Mobile.

Room Tip: Rooms on the 2 floor and above are much better.Hotel location is in a great area.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityManager9, Director of Sales at Quality Inn & Suites, responded to this review, November 9, 2012
Thank you for the good words you had to say about the Quality Inn & Suites. We are delighted your stay with us was a positive one and we look forward to your return. See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Islamorada, Florida
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 18, 2012

I stayed at this hotel for 2 nights on a business trip. The customer service at this hotel was great. Every person I dealt with was pleasant and helpful. The bed was comfy and my room was clean. The only issue with my room was that the bathroom sink was leaky. I did have someone try to get in my room the first night at around 4 am. My guess was that they were drunk and at the wrong door as they ran off to the room next to mine...needless to say I was a little creeped out and called the front desk. The gentleman came right away and checked out the situation and called me again to make sure everything was ok. I didn't have any other issues and I don't believe this had anything to do with the hotel or it's location. They did serve a complimentary breakfast which was your typical continental breakfast (some cereals, biscuits, gravy, eggs, bagels etc.) and in the afternoons did free popcorn. Overall it was a cheap, decent place to stay off of Interstate-65.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityManager9, Director of Sales at Quality Inn & Suites, responded to this review, October 23, 2012
Thank you for the good words you had to say about the Quality Inn & Suites. We are delighted your stay with us was a positive one and we look forward to your return. See you next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed October 9, 2012

Every employee I encountered was positive and friendly. The mattress was new; providing comfort for a restful night. Crews were updating light fixtures while I was there. This inn was quite clean and comfortable. The breakfast was very adequate. I will return when in Mobile.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityManager9, Director of Sales at Quality Inn & Suites, responded to this review, October 23, 2012
Thank you for the good words you had to say about the Quality Inn & Suites. We are delighted your stay with us was a positive one and we look forward to your return. See you next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Quality Inn & Suites

Address: 150 W. I-65 Service Road, Beltline Hwy. South, Mobile, AL 36608
Phone Number:
Location: United States > Alabama > Mobile
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Mobile
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to Quality Inn & Suites in Mobile, Alabama. Our pet-friendly, smoke-free hotel offers many amenities including free wifi, free full breakfast buffet, free newspaper, and an indoor heated pool and hot tub. Our all-suite hotel offers rooms that are 30% larger than traditional hotel rooms, complete with separate eating, sleeping and work areas to make you feel at home. Laundry facilities are also available for added convenience. Business travelers will appreciate conveniences like large work areas, and a business center including access to copy and fax services. ... more   less 
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Also Known As:
Quality Hotel Mobile
Quality Inn And Suites
Mobile Quality Inn
Quality Inn Mobile

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